Indoor pool, seasonal outdoor pool, pool umbrellas, sun loungers
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Reviews of Music Road Resort Hotel and Inn

2.5 out of 5
Music Road Resort Hotel and Inn
303 Henderson Chapel Rd, Pigeon Forge, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 945 out of 1618 reviews" "
Rating 8 - Good. 401 out of 1618 reviews" "
Rating 6 - Okay. 153 out of 1618 reviews" "
Rating 4 - Poor. 76 out of 1618 reviews" "
Rating 2 - Terrible. 43 out of 1618 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Inn was extremely clean and the decor was beautiful. Staff was friendly and check in was quick and easy. The room was spacious and the bathroom was clean and had a ton of extra space along with a closet. The only downside to our room was the view. We were overlooking the roof. No pool or mountain view. Would have been nice to enjoy a view from the balcony, except a red roof.
Stayed 2 nights in May 2024
Response from Jay on May 9, 2024
Thank you for this amazing review!

8/10 Good

Michael

Traveled with family
Very noisy
Stayed 3 nights in May 2024
Response from Chris on May 7, 2024
We appreciate the feedback and are happy to hear that the majority of your stay was great. I have alerted the appropriate managers to review your concern, if you would like to discuss further please reach out to us.

10/10 Excellent

Emima

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed out stay. Enjoyed the pool and it was clean and great price.
Stayed 4 nights in May 2024
Response from Chris on May 7, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Laura

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Music Road Inn was very clean and very quiet. The balcony view of the mountains was such a nice way to wake up every morning. Both of pool areas were sparkling clean. Just a nice welcoming atmosphere.
Stayed 5 nights in Apr 2024
Response from Chris on May 6, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Karen

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Chris on May 7, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

8/10 Good

Thelma

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on May 7, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Corey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really loved the hotel. Very convenient to many locations, staff very friendly, great if you have kids/teenagers. Will DEFINITELY be staying again next time in TN!
Stayed 2 nights in May 2024
Response from Chris on May 6, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

LUIS

Liked: Staff & service
Rooms not to clean
Stayed 1 night in May 2024
Response from Chris on May 6, 2024
We hope everything went well during your stay and if you have any concerns please reach out to us to discuss, we are here to help all of our guests have a great experience.

10/10 Excellent

Lindsay

Liked: Cleanliness, staff & service, property conditions & facilities
Highly reccomend this resort. Great pool for kids. Great continental breakfast. Centrally located for a bunch of activities.
Stayed 3 nights in May 2024
Response from Chris on May 6, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, property conditions & facilities
Always clean. Convenient to everything in Pigeon Forge.
Stayed 4 nights in Apr 2024
Response from Jay on May 4, 2024
Thank you for the amazing review!

8/10 Good

Kelly Ann

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Good location. Staff during the day was nice. Lady at night was rude. Our room cleaner left our door open when they left but thankfully it wasn’t busy so no one broke in. They skipped our room all together one day. Room was outdated but large. Pillows are AWFUL. Beautiful pools and good parking.
Stayed 6 nights in Apr 2024
Response from Chris on Apr 29, 2024
Hello, thank you for your review and we will look at the concerns voiced here to try and improve our property and guest experience. I hope the Guest Services team was able to review your concerns with you on site.

10/10 Excellent

Candi

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and knowledgeable. We love the free breakfast. Kids love the pool and slide. We will stay again!
Stayed 1 night in Mar 2024
Response from Jay on Apr 25, 2024
Thank you for the amazing review, we are so glad you had a good stay with us and are so happy you had a good experience wih our staff! We hope to see you again!

10/10 Excellent

Christia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was large spacious and clean. Loved the balcony and the indoor and outdoor pool area. Breakfast was good and good seating.
Stayed 1 night in Apr 2024
Response from Jay on Apr 25, 2024
Thank you for the amazing review! We are so glad you enjoyed your stay with us!

10/10 Excellent

Ronnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Mar 2024
Response from Jay on Apr 24, 2024
Thank you for the amazing review!

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place,would stay again.
Stayed 1 night in Apr 2024
Response from Jay on Apr 21, 2024
Thank you for the amazing review!

10/10 Excellent

Leah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel.
Stayed 1 night in Apr 2024
Response from Jay on Apr 20, 2024
Thanks for the amazing review!

10/10 Excellent

Israel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Surprised at the size of the room, very well laid out and it was very clean. The AC was strpng
Stayed 1 night in Apr 2024
Response from Jay on Apr 24, 2024
Thank you for the amazing review!

10/10 Excellent

Nickie, Inkom

Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
Thank you for the great review!

8/10 Good

Nikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right next to a great diner that's very affordable. The parking was good. There was an outdoor pool with slides that looked like fun, but unfortunately it was too chilly to use. The breakfast buffet was good. The lobby was big and had sitting areas near a fireplace. The room was good; we stayed in a room with two queen beds. The whole stay was pleasant. We would stay here again.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 10, 2024
We appreciate the great review, thank you so much for taking the time to provide feedback for us.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine. I paid for a clean comfortable room and that is what I received. I have no complaints.
Stayed 3 nights in Apr 2024
Response from Chris on Apr 10, 2024
Thank you for the great review!

10/10 Excellent

Donald, Frankfort

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our favorite place!
Stayed 1 night in Apr 2024
Response from Chris on Apr 8, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Robin

Everything was so easy from check in to check out. Their continental breakfast was better than any other hotel I have stayed at. The rooms were clean and a nice size, it was awesome that we had a fireplace in the room.
Stayed 5 nights in Apr 2024
Response from Chris on Apr 8, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Alexis, Fairdale

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good price for this property, good breakfast. and great experience in the pool.
Stayed 1 night in Mar 2024
Response from Chris on Apr 8, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

10/10 Excellent

Michael

Stayed 3 nights in Apr 2024
Response from Chris on Apr 29, 2024
Thank you

10/10 Excellent

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I couldn’t have asked for a better stay!
Stayed 2 nights in Mar 2024
Response from Chris on Apr 5, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

8/10 Good

Daphne

Traveled with family
Liked: Amenities, property conditions & facilities
The lobbies of both hotel and Inn are beautiful, the room was nice, pillows good, bed ok, two sinks in bathroom good. Breakfast area is large, family friendly, good food. Only complaint, grouchy desk clerk, didn’t crack a smile, and dirty elevators.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 5, 2024
We appreciate the feedback and are happy to hear that the majority of your stay was great. I have alerted the appropriate managers to review your concern, if you would like to discuss further please reach out to us.

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time using this facility for a 2 nights stay, I was actually impressed on how nice this place was. One thing I didn’t like was that the rooms ac/heat unit made some loud noises when it came on in the middle of the night that would wake me and my wife. Other than that I would definitely be staying here again in the near future.
Response from Chris on Apr 8, 2024
We hope everything went well during your stay and if you have any concerns please reach out to us to discuss, we are here to help all of our guests have a great experience.

8/10 Good

Laura

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We only stayed one night, so we didn't get to enjoy all the amenities like the pools. The free breakfast was good. The room was large and clean. We went during a busy time, but the hotel handled the large crowd well.
Stayed 1 night in Mar 2024
Response from Chris on Apr 5, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

4/10 Poor

Shane

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024
Response from Chris on Apr 5, 2024
We hope everything went well during your stay and if you have any concerns please reach out to us to discuss, we are here to help all of our guests have a great experience.

6/10 Okay

Jessica

Stayed 4 nights in Mar 2024
Response from Jay on Apr 24, 2024
We hope you had a good stay with us and if you have any questions or concerns please feel free to reach out to us!

6/10 Okay

Brad

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Chris on Apr 3, 2024
I am sorry to hear your visit may not have gone well, please let us know if there is anything we could do to assist.

10/10 Excellent

Jose

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property. We loved the river view. They had a very nice breakfast. The staff were very nice and very helpful. Great location
Stayed 3 nights in Mar 2024
Response from Chris on Apr 2, 2024
Thank you for your kind words and the great score!

8/10 Good

Daniella, Bronx

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool was 24hrs and they had free breakfast everyday however, I didn’t get up in time for it but it was a cool spot
Stayed 3 nights in Mar 2024
Response from Chris on Apr 8, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

4/10 Poor

Heather

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
This property has the potential to be amazing, but the staff and their lack of hospitality made it so I will never go back. The room itself was about a 4/10 as it was cleaned but poorly done so. Beds were ok, but if I only wanted a bed, I’d have booked a cheap motel. We were told immediately that the pool was “out of commission,” and it’s no big deal to walk across the 40° parking lot with my wet children to swim. When I asked if I could PAY to get a room in the Inn portion with the working pool, I was told no substitutions and I could not. I then asked if I could PAY to at least upgrade to the room with a view and a jacuzzi, and I was told no. The game room wasn’t in working order. The games had signs that said out of order. So literally everything I booked for my kids was not in working order. Upon making my concerns known to the AM manager upon check out, she informed me that nothing was wrong with the pool. It should have been open. The game room was supposed to have been looked at too. She also did not understand why I couldn’t even PAY to upgrade, as I never once asked to be comped on anything. At a minimum they should have put us in a better room. Hotels offer several hospitality upgrades with out asking for money and again, I said I’D PAY. The best part is I could not get a partial refund for the room, as the am manager wanted to do, because of Expedia’s policies. She did what she could but the stay was over. I will not be going back to that place.
Response from Chris on Apr 2, 2024
I am so sorry to hear your experience with us did not go well overall and I would love to speak with you more about it.

8/10 Good

Roberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and customer service was great. Very convenient to the parkway and all attractions and restaurants.
Stayed 6 nights in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for the great feedback and awesome score!

10/10 Excellent

Carie

Stayed 3 nights in Mar 2024
Response from Jay on Apr 21, 2024
Thank you for the amazing review!

10/10 Excellent

Amy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location close to the strip. Quiet location, friendly staff, and great breakfast!
Stayed 1 night in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for the amazing review! We hope to see you again soon

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
The place was good.
Stayed 1 night in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for the amazing score! We hope to see you again soon

10/10 Excellent

Renee

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic stay and place! A lot to offer for a reasonable place!
Stayed 1 night in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for the amazing score! We hope to see you again soon

10/10 Excellent

Scotty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for the amazing score! We hope to see you again soon!

10/10 Excellent

Juan J

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was super friendly, both pools were clean and well maintained!
Stayed 2 nights in Mar 2024
Response from Chris on Apr 1, 2024
Thank you for the amazing score! We hope to see you again soon

4/10 Poor

Gus

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Chris on Apr 1, 2024
I am sorry to hear things may not have been great during your visit, we hope the hotel management team was able to review your concerns and if not we would like the opportunity to.

10/10 Excellent

Karla, Alpharetta

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chris on Apr 1, 2024
Thank you for the amazing score! We hope to see you again soon

10/10 Excellent

shelly

Stayed 1 night in Mar 2024
Response from Chris on Apr 19, 2024
Thank you for the great review!

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my first stay at this hotel! The free breakfast was delicious and had tons of options even for picky eaters. Hotel room was very clean and great view from balcony. Didn’t love the mattress but it is a hotel so I don’t expect perfection. Would definitely stay again!
Stayed 2 nights in Mar 2024
Response from Chris on Mar 29, 2024
Thank you so much for the great review! We definitly hope to see you again!

6/10 Okay

Austin

Traveled with family and small children
Liked: Staff & service
The house keeping team went above and beyond in providing towels soaps ect great team there!
Stayed 5 nights in Mar 2024
Response from Chris on Mar 29, 2024
Thank you for the great review of our housekeeping team!If there was anything we could have done better to make your stay even better, please let us know.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Chris on Mar 27, 2024
We are so glad to hear everything was great for you! We can't wait to see you again.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Outstanding staff, breakfast was great
Stayed 3 nights in Mar 2024
Response from Chris on Mar 24, 2024
We are glad to hear everything was great during your visit with us! Thank you for the feedback.

2/10 Terrible

Lori

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from Chris on Mar 26, 2024
I am so sorry to hear your visit did not go as expected, if you need any further assistance from our management team please reach out to us.

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place and clean
Stayed 1 night in Mar 2024
Response from Chris on Mar 20, 2024
Thank you for the perfect score!