Indoor pool, 2 outdoor pools, open 9:00 AM to 11:00 PM, sun loungers
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Reviews of Sidney James Mountain Lodge

2.5 out of 5
Sidney James Mountain Lodge
610 Airport Road, Gatlinburg, TN

Reviews

7.8

Good

Rating 10 - Excellent. 437 out of 1004 reviews" "
Rating 8 - Good. 232 out of 1004 reviews" "
Rating 6 - Okay. 159 out of 1004 reviews" "
Rating 4 - Poor. 96 out of 1004 reviews" "
Rating 2 - Terrible. 80 out of 1004 reviews" "

7.6/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Far enough from the hustle and bustle of the main drag, but close enough to walk to it. Staff was very friendly and outgoing.
Stayed 2 nights in May 2024

10/10 Excellent

Shella

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Tamela

Traveled with pets, Traveled with family
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
I paid 2x what my daughter paid for the same dates the only difference was she got a single room and I got a double. I went to her room and hers was really nice and mine well let’s just say it was not.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tammy

Traveled with partner
The staff was great the rom was great and the pool was great would stay there again for sure
Stayed 1 night in May 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was awesome. Clean and friendly staff
Stayed 2 nights in Apr 2024

6/10 Okay

Brandon

Traveled with partner
Liked: Cleanliness
Disliked: Amenities
I thought the parking accessibility was great and the walkability of it being so close to downtown. I think including a breakfast and updating the rooms would be a HUGE improvement. It was clean and spacious, but the bedding looked older and there was only one microwave in the lobby. The beds were not terrible, but I think upgrading the spring mattresses would be a big help.
Stayed 3 nights in Apr 2024

8/10 Good

Michael

Traveled with partner
Really out dated but it was a good price and worth giving up all the amenities of other hotels. Staff was super nice and helpful!
Stayed 2 nights in Apr 2024

10/10 Excellent

Lester G, Rustburg

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Thoroughly enjoyed our stay. The staff were super friendly and room was very clean. Located in a convenient location to downtown Gatlinburg!
Stayed 2 nights in Apr 2024

10/10 Excellent

Madelyne

Staff was wonderful! Great location!
Stayed 2 nights in Mar 2024

10/10 Excellent

Cody, Boise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place will be staying here again!!!!
Stayed 1 night in Apr 2024

10/10 Excellent

Brandy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly indoor pool atea is amazing
Stayed 2 nights in Apr 2024

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Rooms need updated
Stayed 1 night in Apr 2024

10/10 Excellent

joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very friendly and helpful, especially the 3rd shift. Room was more than we expected and very clean. I would definitely recommend it and would be my 1st choice when we go back. Absolutely loved it
Stayed 3 nights in Jan 2024

10/10 Excellent

Jacquelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Good weekend stay
Stayed 3 nights in Mar 2024

10/10 Excellent

Landon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

Alice

Stayed 2 nights in Mar 2024

10/10 Excellent

Stephany Lee

This is a really clean lovely hotel that is family friendly I would definitely stay here again in the future.
Stayed 2 nights in Mar 2024

8/10 Good

Janet

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot tub was a necessity after driving all day.
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

8/10 Good

Anna Leigh

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Amazing staff! Great location. Convenient access to transportation. Nice view of the river. Cons: Our room was right next to the elevator and it was very loud, facilities were outdated, no water pressure. Overall, I would stay here again!
Stayed 3 nights in Mar 2024

4/10 Poor

Janel

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was friendly. This is an older hotel and the courtside section is in need of an upgrade. Room we had was very small and was a pet friendly room. It smelled like wet dog. The bathroom was also very small. The staff did try to find us another room, but the one they offered only had Full sized beds vs queens. Outdoor pool was heated.
Stayed 3 nights in Mar 2024

8/10 Good

LInda

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Felt very safe and comfortable. Enjoyed the indoor pool and hot tub!
Stayed 2 nights in Mar 2024

10/10 Excellent

neva

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the pool. There were alot of children in it but it was a family trip. It was open until 11 pm so that was great. The balcony isnt really big enough to sit on, just fyi.
Stayed 1 night in Mar 2024

10/10 Excellent

Daniela

Traveled with family
I like the place
Stayed 3 nights in Mar 2024

10/10 Excellent

Maria Monica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024

10/10 Excellent

Ami

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024

10/10 Excellent

rychelle

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
Really enjoyed our stay. Staff was excellent and the pool was clean. Could use some updating but overall comfortable. Will stay again
Stayed 3 nights in Feb 2024

10/10 Excellent

Allison

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We go here if we take a trip to Gatlinburg
Stayed 3 nights in Feb 2024

10/10 Excellent

Rikki

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean and located to all the fun attractions
Stayed 2 nights in Feb 2024

10/10 Excellent

KevinandBetty

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time, pool side Cafe has a great breakfast. Pools are nice and clean.
Stayed 3 nights in Feb 2024

4/10 Poor

Larry

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The indoor

8/10 Good

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities
Having the room by the creek is worth the upgrade.
Stayed 2 nights in Feb 2024

10/10 Excellent

Ti’Ashia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property, room (so lovely), and hotel staff (friendly and inviting). I went unbeknownst the last weekend of Winterfest but you couldn't tell (noise wise) until you walked downtown. Great walking distance to town as well and everyone was friendly. Definitely will be back !! If you’re ever going to gatlinburg, this is the place to book.
Stayed 3 nights in Feb 2024

8/10 Good

THOMAS

Traveled with partner
The second time I’ve stayed there enjoyed it the first enjoyed it. The second people are friendly places, clean and nice.
Stayed 3 nights in Feb 2024

8/10 Good

Mitchell

Stayed 2 nights in Feb 2024

4/10 Poor

Mark

Disliked: Staff & service
No free Breakfast like advertised
Stayed 1 night in Feb 2024

8/10 Good

Asha Lee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time! We will definitely book again.
Stayed 2 nights in Feb 2024

8/10 Good

Casey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
We enjoyed our stay and will be returning!
Stayed 3 nights in Jan 2024

10/10 Excellent

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it.
Loved everything. Nice place to stay. Nothing bad to say what so ever.
Stayed 4 nights in Jan 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this place!
What a great place to stay! Fireplace, balcony over a creek and a hot tub in the room. Off the main strip but still close to everything.
Stayed 4 nights in Jan 2024

10/10 Excellent

Chasity

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the king suite with the jacuzzi and the fire place and it was sooooo nice. We also had a microwave and mini fridge in our room. I can not relate to some of the reviews on here our stay was amazing.
Stayed 2 nights in Jan 2024

10/10 Excellent

Charles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to our destination. Comfortable bed
Stayed 2 nights in Jan 2024

4/10 Poor

Brandi

Disliked: Cleanliness
Stayed 2 nights in Dec 2023

4/10 Poor

Matthew

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Looks completely different from online is like a motel rooms are outdated and have holes and water damage
Stayed 2 nights in Jan 2024

6/10 Okay

Kesleigh

Liked: Staff & service, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a very nice ,home away from home . Get away
Stayed 1 night in Jan 2024

10/10 Excellent

Dwayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for the Granddaughter
This hotel was in a great location. I was just a few minutes walk from downtown Gatlinburg. It also had a great pool and hot tub. Our granddaughter was with us and wanted to play in the pool, of course. But the pool was so warm it was comfortable for all. We had a room next to the creek and enjoyed throwing food to the trout in the creek.
Stayed 1 night in Dec 2023

10/10 Excellent

William

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a bit dated, but really nice. Had a suite with an in room jacuzzi and fireplace. Very happy with the place.
Stayed 1 night in Dec 2023

10/10 Excellent

Estephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023