Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
88% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Nice hotel

Posted Jul 27, 2016
Nice hotel, good location, friendly staff, reasonable prices.
2 out of 5
by A verified traveler from Sussex, England

Tatty and outdated

Posted Jul 22, 2016
Pros: Nothing
Cons: Almost everything.
Location: Located very centrally, most amenities are nearby.
I have never come across an hotel of this (alleged) caliber that does not provide a mini fridge in any of its rooms! Our room had chips, marks and dents everywhere from the furniture to the walls. The hair dryer could not be used because the electricity flex passed through a dressing table drawer before reaching an electricity socket.and hence was far too short. There was no dressing table mirror. There was a wall mirror situated halfway up the wall behind the dressing table. The bed was hard and lumpy as too were the pillows. When raising the toilet lid the flushing lever had to be moved out of the way. The view from the window was almost totally obstructed by ducts and pipes. The tiny balcony was unusable and somebody's old swimming costume had been left there. It was still there when we left!
4 out of 5
by A verified traveler from UK

Near to town centre

Posted Jul 3, 2016
Pros: Where it was situated and staff
Cons: Beds
Location: Dolphin trips and cable car to Rock
Nice hotel, near to town centre and staff helpful Bed a bit hard but room very nice, with plenty of room. Having ironing board very useful.
5 out of 5
by A verified traveler from Birmingham

Nice hotel with pleasant staff in a great location

Posted Jun 26, 2016
Pros: friendly nature of the staff
Cons: later check outs
Location: great location, really central.
id recommend this to a friend, the pool was always fairly quiet and you could have drinks bought up if you wanted, rooms were clean and when i needed the room to be decorated for an occasion they did it promptly without asking twice.
4 out of 5
by A verified traveler from Aberdeen Scotland

Nice hotel very centrally positioned in the town.

Posted May 24, 2016
Pros: The staff first and foremost. They were very courteous .The rooms were clean and the quality of the food was superb, especially breakfast.
Cons: Wi-Fi although free was difficult to receive above the third floor. Water in the rooftop pool was freezing!. The food was on the expensive side.
Location: Central for anything you wish to do.
In a nice tree lined square in a reasonably quite area. Very convenient for sightseeing or shopping with ample taxis or buses close at hand if required. 15 minute journey from the airport. Spent six satisfactory nights there and would probably return to that hotel.
3 out of 5
by A verified traveler from London

Well situated hotel in need of a refurb

Posted May 23, 2016
On the plus side the hotel is off Main Street close to shops and several good places to eat and drink. The rooms are ok but are looking tired for a 4 star hotel. Cleanliness was ok but on at least one morning only one set of towels was left for a twin room, also the iron was left on the floor. Staff were ok but there was a large queue of 4-5 people at 9am to checkout and only ever 1 person on reception. The pool area looks nowhere as good as in the hotel supplied pictures...
5 out of 5
by A verified traveler

Amazing hotel at perfect location

Posted May 15, 2016
Great hotel, located on the Main Street. I was upgraded to a Penthouse suite without even asking. Pleasant and helpful staff, great hairdresser. Thank you all, I will definitely be back in Gibraltar and you will be my first choice.
4 out of 5
by A verified traveler from scotland

Near shops

Posted May 12, 2016
Good location friendly staff large lovely room. Food excellent.
5 out of 5
by A verified traveler from Cleethorpes

Nice hotel, good central location

Posted May 9, 2016
Hotel is as described, rooms are comfortable, clean, staff are friendly, good central location.
4 out of 5
by A verified traveler from Miami

Right in the middle

Posted May 5, 2016
Pros: Location and well trained staff.Also the roof top dining for breakfast and dinner was a beautiful site.
Cons: Facilities are starting to show there age, especially the pool.
Location: The location is ideal to all activities.
Wanted to spend 3 days, 2 nights scouring Gibraltar's sites. This hotel was right in the middle of town and had parking.