Upon check-in, the hotel collected my debit card details despite the fact that I had already prepaid for my stay. I was told this was 'in case of extra charges,' but I did not end up using any of the hotel's room service or incurring any additional fees during my visit.
However, when I checked out, I discovered that the hotel had charged my card an unexpected additional amount. No explanation was provided for this extra charge, which I found to be highly unreasonable and misleading on the hotel's part.
The lack of transparency around additional fees, as well as the unauthorized charges to my card, left me feeling quite dissatisfied with my overall experience at this hotel. I would caution future guests to closely review their final bill and push back on any unexplained charges before completing the checkout process.