Avoid this hotel.
Posted Oct 30, 2012
Its a terrible hotel, at no point of time you experience a 4 star service, extremely poor approach from staff and Mgnt. Guests are taken for granted, do not know where to start from, food is very mediocre. Room is terrible, A/c stinks, bathrooms are dirty and have stains, smelly. Asked for a room change, the FOM showed a room which was terrible. Asked for a cushion to be placed between twin beds, never arrived, do not know what a resort hotel has twin beds, not a kid friendly hotel, stayed for 4 days, when asked for a late check out was rudely told to vacate the room by 11:30am, left my luggage at the desk to be placed in the clock room, was left by the door for 5 hrs. some one could have picked my luggage and walked away, the staff struggled to find my luggage. Terrible hotel, had great expectation as the hotel is associated with Mr. Madhok, an experienced hotelier however it is just a ordinary hotel with a 4star label. I would recommend any one to look at ITC hotels for better experience, do not waste your money over here. Staff are untrained and do not know any thing about hospitality, especially front desk staff. Only positive aspect was the restaurant staff were very friendly even though not properly trained. I would recommend to avoid this hotel.