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The Star Grand at The Star Gold Coast

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Outdoor pool, open 6 AM to 9 PM, pool umbrellas, sun loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, sun loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, sun loungers
Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview of The Star Grand at The Star Gold Coast

The Star Grand at The Star Gold Coast

5 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
8 Casino Drive, Broadbeach, QLD, 4218

Explore the area

  • Popular LocationWarner Bros. Movie World19 min drive
  • Popular LocationKirra Beach19 min drive
  • Popular LocationSpringbrook National Park21 min drive
  • AirportGold Coast, QLD (OOL-Coolangatta)30 min drive

Choose dates to view prices

About this area

Gold Coast

Located in Gold Coast, The Star Grand at The Star Gold Coast is connected to the convention center. Pacific Fair Shopping Centre and Cavill Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Slingshot and Currumbin Wildlife Sanctuary. Looking to enjoy an event or a game while in town? See what's happening at Metricon Stadium or Cbus Super Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property.
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Map

What's nearby

  • Gold Coast Convention and Exhibition Centre - 7 min walk
  • Pacific Fair Shopping Centre - 11 min walk
  • Warner Bros. Movie World - 19 min drive
  • Kirra Beach - 19 min drive
  • Springbrook National Park - 21 min drive

Restaurants

  • Cucina Vivo — 1 min walk
  • Kiyomi — 1 min walk
  • Valentinos — 6 min walk
  • George's Steak & Seafood Restaurant — 7 min walk
  • Saffron — 7 min walk

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 17 min drive
  • Coolangatta Airport (OOL) - 30 min drive

About this property

The Star Grand at The Star Gold Coast

5-star luxury hotel connected to the convention center in Broadbeach
8 restaurants, an outdoor pool, and 6 bars/lounges are available at this smoke-free hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite. All 596 rooms offer thoughtful touches like espresso makers and pillow menus, as well as comforts such as pillowtop beds and Egyptian cotton sheets. Free WiFi and room service are standard, as are LCD TVs with satellite channels.
The Star Grand at The Star Gold Coast offers 596 accommodations with espresso makers and safes. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

2 spa tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness center.

Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 8 restaurants and 1 coffee shop/café
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Things to do

  • 2 spa tubs
  • Fitness center
  • Outdoor pool
  • Sauna
  • Shopping

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Indonesian
  • Irish
  • Italian
  • Japanese
  • Korean
  • Malay

Business services

  • Business center
  • Conference center (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Towels

Entertainment

  • 65-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Similar properties

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5 star
5 star
Hotel
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Pool
Pool
Free WiFi
Free WiFi
Guest rating 4+
Guest rating 4+

Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for AUD 50.0 per day

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Guests under 16 years old are not allowed in the fitness facility

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

Frequently asked questions

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 742 out of 1221 reviews
5 - Excellent 61%
Rating 4 - Good. 313 out of 1221 reviews
4 - Good 26%
Rating 3 - Okay. 83 out of 1221 reviews
3 - Okay 7%
Rating 2 - Poor. 46 out of 1221 reviews
2 - Poor 4%
Rating 1 - Terrible. 37 out of 1221 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.4/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parking wasn't very good due to an event at the hotel.
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel had a flash vacation sale so decided last minute to book a family stay as I’ve wanted to try this property. Pool is heated with many shallow areas for kids to swim. The pool also has great cocktail choices which you can take into the pool to drink. Was also very impressed with the food quality of their pool menu and in-room dining options. Reception staff were friendly but found concierge at entrance and throughout the hotel rude. They don’t greet you nor open your car door as you would expect from a hotel such as this. As we arrived there was no concierge present so I jumped out the car and ran upstairs to check-in and then concierge arrived a few minutes later and chased my wife away from the entrance, even though the vehicle wasn’t parked in the way and she told them we were checking in to stay at their hotel… no mention to help carry our bags (as you have to go up an escalator to another level to get to the reception in the building so had to leave the vehicle downstairs). Lifts can be a little busy as it was peak time and with covid restrictions, so give yourself a few extra minutes to get from your room to where ever you need to be. Also seemed to have construction work going on at the moment, as lots of drilling and noise from 7:30am till about 5:30pm. Besides the minor point on concierge that frustrated me, overall we all enjoyed our stay with the kids and felt like we had a good relaxed stay that was good value for money.
Stayed 1 night in Dec 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always up to standard, we love staying here and can’t wait for the new building opens. Food is always fantastic and good value. We extended our stay as we didn’t want to leave, we never do!
Stayed 2 nights in Nov 2021

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met our needs and location was great
Stayed 1 night in Nov 2021

1/5 Terrible

Business traveler
Liked: Cleanliness, amenities
Good Location
Stayed 1 night in Nov 2021