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The Star Grand at The Star Gold Coast

Photo gallery for The Star Grand at The Star Gold Coast

Exterior detail
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, sun loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, sun loungers
Outdoor pool, open 6 AM to 9 PM, pool umbrellas, sun loungers
Superior Deluxe King Room | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds

Overview of The Star Grand at The Star Gold Coast

The Star Grand at The Star Gold Coast

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Restaurant
  • Gym
  • Business services
Map
8 Casino Drive, Broadbeach, QLD, 4218

Explore the area

  • Popular LocationGold Coast Convention and Exhibition Centre7 min walk
  • Popular LocationThe Oasis8 min walk
  • Popular LocationPacific Fair Shopping Centre9 min walk
  • AirportGold Coast, QLD (OOL-Coolangatta)34 min drive

Room options

About this area

Gold Coast

Located near the beach, The Star Grand at The Star Gold Coast is in Broadbeach neighborhood and is connected to the convention center. Pacific Fair Shopping Centre and Cavill Avenue are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Slingshot and Currumbin Wildlife Sanctuary. Looking to enjoy an event or a game while in town? See what's happening at Gold Coast Turf Club or Metricon Stadium. Looking to get your feet wet? Kayaking, scuba diving and snorkeling adventures can be found near the property.
Visit our Gold Coast travel guideOpens in a new window
Map

What's nearby

  • Gold Coast Convention and Exhibition Centre - 7 min walk
  • The Oasis - 8 min walk
  • Pacific Fair Shopping Centre - 9 min walk
  • SkyPoint Observation Deck - 9 min drive
  • Timezone - 11 min drive

Getting around

  • Broadbeach South Light Rail Station - 8 min walk
  • Varsity Lakes Station - 19 min drive
  • Coolangatta Airport (OOL) - 33 min drive

Restaurants

  • Rossini - 6 min walk
  • Valentinos - 6 min walk
  • George's Steak & Seafood Restaurant - 7 min walk
  • Hard Grind Coffee Retreat - 7 min walk
  • The Loose Moose - 7 min walk

About this property

The Star Grand at The Star Gold Coast

5-star luxury hotel located in Broadbeach
You can look forward to a poolside bar, a terrace, and shopping on site at The Star Grand at The Star Gold Coast. For some rest and relaxation, visit the 2 hot tubs. Be sure to enjoy a meal at any of the 8 onsite restaurants, which feature Italian cuisine and ocean views. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
Additional perks include:
  • An outdoor pool with sun loungers and pool umbrellas
  • Self parking (surcharge), express check-out, and a front desk safe
  • Meeting rooms, concierge services, and free newspapers
  • A ballroom, smoke-free premises, and an elevator
  • Guest reviews give top marks for the location
Room features
All 592 rooms include comforts such as premium bedding and pillow menus, as well as thoughtful touches like air conditioning and bathrobes. Guest reviews highly rate the comfortable rooms at the property.
More amenities include:
  • Egyptian cotton sheets, pillowtop mattresses, and down comforters
  • Bathrooms with designer toiletries and hair dryers
  • 65-inch LCD TVs with premium channels
  • Electric kettles, heating, and daily housekeeping

Languages

Chinese (Mandarin), English, French, German, Indonesian, Irish, Italian, Japanese, Korean, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
Individually-wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Onsite parking available only on request
  • Self parking on site (AUD 20 per stay)
  • Limited onsite parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking options include a garage

Food and drink

  • 8 restaurants and 1 coffee shop/cafe
  • 6 bars/lounges and 1 poolside bar
  • Room service available

Restaurants on site

  • Cucina Vivo
  • Kiyomi
  • Garden Kitchen & Bar
  • Nineteen at The Star
  • Imperial at The Star

Things to do

  • 2 spa tubs
  • Fitness center
  • Outdoor pool
  • Shopping

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance

Business services

  • Business center
  • Conference center (17513 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Grab bar near toilet
  • In-room accessibility
  • Raised toilet seat
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Egyptian cotton sheets
  • Heating (climate-controlled)
  • Pillow menu
  • Pillow-top mattress
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels

Entertainment

  • 65-inch LCD TV
  • Pay movies
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

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Policies

Check-in

Check-in time starts at 3:00 PM
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AUD 50.0 per day

Property payment types

Important information

Optional extras

  • Self parking fee: AUD 20 per stay
  • Rollaway bed fee: AUD 50.0 per day
  • Credit card charges are subject to a surcharge of 1.85 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 9 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Guests under 16 years old are not allowed in the fitness facility, and guests under 12 years old are only allowed in the swimming pool, fitness facility, and spa tub with adult supervision

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Gold Coast Jupiters
Gold Coast Jupiters Hotel
Jupiters Casino Gold Coast
Jupiters Casino Gold Coast Broadbeach
Jupiters Casino Hotel Gold Coast
Jupiters Gold Coast
Jupiters Hotel
Jupiters Hotel & Casino Gold Coast
Jupiters Hotel & Casino Gold Coast Broadbeach
Jupiters Hotel Gold Coast
Broadbeach Conrad
Conrad Broadbeach
Conrad Hotel Jupiters
Jupiters Hotel Casino Gold Coast Broadbeach
Jupiters Hotel And Casino Gold Coast
Star Gold Coast Broadbeach
Star Grand Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel
The Star Grand at The Star Gold Coast Broadbeach
The Star Grand at The Star Gold Coast Hotel Broadbeach

Frequently asked questions

Does The Star Grand at The Star Gold Coast have a pool?

Yes, this property has an outdoor pool. Pool access is from 6 AM–9 PM.

How much does it cost to stay at The Star Grand at The Star Gold Coast?

As of Dec 3, 2022, prices found for a 1-night stay for 2 adults at The Star Grand at The Star Gold Coast on Dec 6, 2022 start from $166.67, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The Star Grand at The Star Gold Coast pet-friendly?

No, only service animals are welcome at the property.

How much is parking at The Star Grand at The Star Gold Coast?

Self parking is available for AUD 20 per stay. Limited spots are available.

What time is check-in at The Star Grand at The Star Gold Coast?

Check-in begins at 3:00 PM.

What time is check-out at The Star Grand at The Star Gold Coast?

Check-out is at 11 AM.

Where is The Star Grand at The Star Gold Coast located?

Located in Broadbeach, this luxury hotel is 0.5 mi (0.8 km) from Pacific Fair Shopping Centre and within 3 mi (5 km) of Surfers Paradise Beach and Cavill Avenue. Timezone and Slingshot are also within 3 mi (5 km). Broadbeach South Light Rail Station is 8 minutes by foot and Florida Gardens station is 23 minutes.

Can I cancel my reservation for free at The Star Grand at The Star Gold Coast and receive a full refund?

Yes, The Star Grand at The Star Gold Coast offers free cancellation on select room rates, because flexibility matters! Please refer to The Star Grand at The Star Gold Coast cancellation policy on our site for more details about any exclusions or requirements.

The Star Grand at The Star Gold Coast Reviews

The Star Grand at The Star Gold Coast Reviews

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 640 out of 1115 reviews" "
" "10 - Excellent 57%
Rating 8 - Good. 264 out of 1115 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 111 out of 1115 reviews" "
" "6 - Okay 10%
Rating 4 - Poor. 56 out of 1115 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 44 out of 1115 reviews" "
" "2 - Terrible 4%

9.0/10

Cleanliness

8.6/10

Staff & service

8.7/10

Amenities

8.7/10

Property conditions & facilities

8.3/10

Eco-friendliness

10/10 Excellent

Juanita
Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bed was comfy. Pool area a good size

6/10 Okay

kapene
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Check in was terrible. Very slow and then after we finally did check in we had to wait another 30mins because the room wasn’t ready, we weren’t the only ones either. Everything else was very good, just not a good introduction to your stay.
Stayed 1 night in Nov 2022

6/10 Okay

Nigel
Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The Room was outstanding. Valet parking also outstanding. Then went to check in.wow 40 minutes later with a lack of staff serving was not a very great start. The line was enormous. 5 people on computers but only 2 actually serving customers. Once thru that mess we had a very pleasant stay.
Stayed 1 night in Nov 2022

10/10 Excellent

Deborah
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff very helpful, great affordable food options, easy accessable parking and was free.
Stayed 3 nights in Oct 2022

10/10 Excellent

Mary Ann
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were extremely comfortable. Lots of restaurants but they werent always open.
Stayed 5 nights in Oct 2022

10/10 Excellent

Lisa
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great position
Stayed 1 night in Oct 2022

10/10 Excellent

Benjamin
Liked: Cleanliness, amenities, property conditions & facilities
asdf
Stayed 1 night in Oct 2022

6/10 Okay

CRAIG
Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location to local restaurants and conferance centre. No mini bar or bottled water supplied to room, Not very well soundproofed rooms as could hear noise from neighbouring rooms and in hallway at all hours. Tv in room turned off or would freeze multiple times while trying to watch, no directions as to layout of resort regarding exits to local shops and restaurants. 5 star rating of hotel does not warrant the exorbitant cost of the rooms.
Stayed 4 nights in Sep 2022

8/10 Good

Brian
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The casino is nice but for the money we paid it was a bit dated and the fridge in our room wasn’t working properly and the food we put it there mainly fruit went off because the fridge wasn’t working properly other than that it was a good stay