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Reviews of Ramada by Wyndham Williams/Grand Canyon Area

3 out of 5
Ramada by Wyndham Williams/Grand Canyon Area
950 N Grand Canyon Blvd, Williams, AZ

Reviews

7.4

Good

Rating 10 - Excellent. 331 out of 1012 reviews" "
Rating 8 - Good. 295 out of 1012 reviews" "
Rating 6 - Okay. 174 out of 1012 reviews" "
Rating 4 - Poor. 121 out of 1012 reviews" "
Rating 2 - Terrible. 91 out of 1012 reviews" "

7.0/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lifen

We stayed two nights. Clean and comfortable
Stayed 2 nights in Apr 2024
Response from Harsh Patel on Apr 23, 2024
Good Morning Lifen, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Alejandro Velez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice place in town, quiet, clean and really good reception from the staff.
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 22, 2024
Good Morning Alejandro Velez, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Peter

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the large indoor pool. What I did not like is the lack of complimentary breakfast.
Stayed 2 nights in Apr 2024
Response from Harsh Patel on Apr 22, 2024
Good Morning Peter, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Gonzalo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Harsh Patel on Apr 22, 2024
Good Morning Gonzalo, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

8/10 Good

Debra s

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 23, 2024
Good Morning Debra S , Thank you so much for taking the time to recognize the team and hotel in this review. We are so pleased to see that your expectations were exceeded during your visit. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

rosana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean property near the highway
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 17, 2024
Good Morning Rosana, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

David Ernesto

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, clean and safe good place to rest after Grand Canyon long day walk
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 15, 2024
Good Morning David Ernesto, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Patricia

Business traveler, Traveled with partner
Location and ease of getting to it from freeway
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 15, 2024
Good Morning Patricia, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Bobbie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was nothing like the Ramada in St.George was disappointed but we made do. We thought a Ramada was the same or pretty close across the board.
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 12, 2024
Good Morning Bobbie, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Jacqueline

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air quality
Stayed 2 nights in Apr 2024
Response from Harsh Patel on Apr 9, 2024
Good Morning Jacqueline, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

Jan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Real loud train noises throughout the night, easy and fast check in, clean and tidy. Rooms too dark, could use some more lights.
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 9, 2024
Good Morning Jan, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Nora

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and professional staff
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 8, 2024
Good Morning Nora, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Lizette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cleanliness, polite staff and great overall experience!
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 8, 2024
Good Morning Lizette, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

8/10 Good

Anthony

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Just a good hotel nothing special
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 8, 2024
Good Morning Anthony , Thank you so much for taking the time to recognize the team and hotel in this review. We are so pleased to see that your expectations were exceeded during your visit. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

8/10 Good

Kellie

Traveled with family
Liked: Cleanliness, staff & service
Refrigerator did not cool
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 8, 2024
Good Morning Kellie , Thank you so much for taking the time to recognize the team and hotel in this review. We are so pleased to see that your expectations were exceeded during your visit. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

Zahira

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
The room had clearly not been updated in a while. The room was old looking as well, it had cracked tiles and the bathroom door was broken at the bottom. The room was not that sound proof and it was worse because we had noisy neighbors.
Stayed 2 nights in Apr 2024
Response from Harsh Patel on Apr 5, 2024
Good Morning Zahira, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

4/10 Poor

walter

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
noisiest, most poorly built hotel I have stayed in-NO ONE in our group got any sleep, paper thin walls and floors, NONE of the outdoor security doors work-all are open all of the time, the card readers are a waste of space. overall, go to motel 6-it's a better experience
Stayed 1 night in Apr 2024
Response from Harsh Patel on Apr 4, 2024
Good Morning Walter, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

Shaypher

Stayed 1 night in Mar 2024
Response from Harsh Patel on Apr 22, 2024
Good Morning Shaypher , Thank you so much for taking the time to recognize the team and hotel in this review. We are so pleased to see that your expectations were exceeded during your visit. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Satisfactory. Not bad.
Stayed 2 nights in Mar 2024
Response from Harsh Patel on Mar 29, 2024
Good Morning Kevin, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

8/10 Good

denise

Traveled with family
Liked: Staff & service
very outdated.
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 29, 2024
Good Morning Denise, Thank you so much for taking the time to recognize the team and hotel in this review. We are so pleased to see that your expectations were exceeded during your visit. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Mariko

Stayed 1 night in Mar 2024
Response from Harsh Patel on Apr 18, 2024
Good Morning Mariko, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

4/10 Poor

Angela

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 29, 2024
Good Morning Angela, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Diana

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Mar 2024
Response from Scott on Mar 27, 2024
Good Afternoon Diana,Thank you so much for taking the time to rate and review the hotel. We are so excited to receive 5 out of 5 stars on this review.Sincerely,Scott BurrellRegional Hotel ManagerRamada by Wyndham Williams/Grand Canyon

10/10 Excellent

elita

Traveled with group
Nice property with a adjusted restaurant, spacious rooms
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 26, 2024
Good Morning Elita, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Rita

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has it all pet friendly, indoor pool and hottub, awesome staff and an EXCELLENT restaurant.
Response from Harsh Patel on Mar 26, 2024
Good Morning Rita, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Diane

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 27, 2024
Good Morning Diane, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

4/10 Poor

Larry

Disliked: Cleanliness, property conditions & facilities
Very run down
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 25, 2024
Good Morning Larry, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

2/10 Terrible

Tiffany

Stayed 2 nights in Mar 2024
Response from Harsh Patel on Mar 22, 2024
Good Morning Tiffany, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Park

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice professional staff
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 18, 2024
Good Morning Park, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

jeff

Traveled with family and small children
Disliked: Staff & service, property conditions & facilities
No breakfast included and hot chocolate machine didnt work the whole time we were there.
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 18, 2024
Good Morning Jeff, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Sergei

Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 20, 2024
Good Morning Sergei, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Umesh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good stay for families. Several fast food options close by. Friendly staff.
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 14, 2024
Good Morning Umesh, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Evan

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 14, 2024
Good Morning Evan, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Andrea's

Traveled with group, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved it so comfortable and staff are amazing
Stayed 2 nights in Mar 2024
Response from Harsh Patel on Mar 12, 2024
Good Morning Andrea's, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

8/10 Good

Judie

Liked: Cleanliness, staff & service
Stayed 3 nights in Feb 2024
Response from Harsh Patel on Mar 12, 2024
Good Morning Judie, Thank you so much for taking the time to recognize the team and hotel in this review. We are so pleased to see that your expectations were exceeded during your visit. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

8/10 Good

ROBBIN, Manchester

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room ,friendly staff
Stayed 2 nights in Feb 2024
Response from Harsh Patel on Mar 12, 2024
Good Morning Robbin, Thank you so much for taking the time to recognize the team and hotel in this review. We are so pleased to see that your expectations were exceeded during your visit. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice.
Stayed 1 night in Mar 2024
Response from Harsh Patel on Mar 4, 2024
Good Morning Howard, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying at this location and most of the staff were very friendly. There was only one front desk staff member who seemed to hate her job and was very short and rude with multiple customers. Overall we would definitely return here the next time we go up to Williams.
Stayed 3 nights in Dec 2023
Response from Harsh Patel on Mar 4, 2024
Good Morning Joseph, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. We are sorry to hear about the experience you had with one of our guest service agent. I will personally work with them resolve the issue. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Amelia

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean room and convenient location.
Stayed 1 night in Feb 2024
Response from Harsh Patel on Feb 26, 2024
Good Morning Amelia, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

alvaro

Stayed 2 nights in Feb 2024
Response from Harsh Patel on Mar 21, 2024
Good Morning Alavro, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

4/10 Poor

Yunus, Arvada

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
It says breakfast is provided but that is total lie. And even though I didn’t check out, at 8:30 housekeeper knocked the door multiple times then opened the door until said ‘ I am still sleeping’. That is total inconsiderate.
Stayed 1 night in Feb 2024
Response from Kelly on Feb 18, 2024
We do not offer free breakfast. We have not done so since April of 2022. All vendors have been reminded of this several times since then, and have refused to change their websites. As to the housekeepers entering the room, The reason for that is under investigation

10/10 Excellent

keith

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
mcdonalds close and a restaurant inside
Stayed 1 night in Feb 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning Keith, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

2/10 Terrible

Dragos

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got the Suite room and it was full of stains and spider webs on the ceiling,half of the lights in the room were either missing or not functioning,also bathtub was chipped and rusty. I don’t believe room was cleaned because I found pieces of nails and pretzels on the floor and also blood looking stains on curtains…very dirty room. Front desk stuff was below average…in 3 days that I was there I only saw the front desk staff only once. A lot of noise was coming from above us and falling asleep was a challenge because of this. I would never come back or recommending this Hotel to any of my friends and family.Pretty disgusting and disappointing
Response from Harsh Patel on Feb 21, 2024
Good Morning Dargos, Thank you for taking the time to rate and review your most recent stay at the hotel. My sincere apologies for the missteps in service you experienced with noise, cleanliness, and overall condition. I will personally address these concerns with the appropriate departments to ensure these are addressed. Once again thank you for your feedback as this is by in large the most important information we can receive from our guests. Sincerely, Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Jane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant and bar attached with friendly staff in both places.
Stayed 1 night in Jan 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning Jane, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Great budget hotel. A little out dates, but that doesn't bother us. Room was spacious and pool and hot tub area were big and nice. We would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning Heather, Thank you so much for taking the time to rate and review your most recent stay with us. We are so pleased to see that overall your stay was pleasant. The team and I look forward to welcoming you back very soon! Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

Shawnita, paso robles

Traveled with partner
Liked: Cleanliness
The check in was a breeze. Front desk staff allows us to decide if we wanted to be upstairs or on the ground floor. Safety issue was that the door from the parking lot to the rooms could be accessed without a key. Otherwise a clean and pleasant stay.
Stayed 1 night in Jan 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning Shawnita, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

4/10 Poor

Vern

Disliked: Cleanliness, amenities, property conditions & facilities
Blood stains on the entrance carpet floor in our room. Musty smelling. Not as advertised on Expedia. When I arrived the lady at the front desk was having a personal conversation and waited close to 4 minutes for her to finish. Was not a good experience
Stayed 1 night in Jan 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning Vern, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

10/10 Excellent

Patti

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was easy to get to. The room was warm and clean. Staff was friendly. The best part was the inside walkway to to the restaurant so we didn't have to walk in the cold and snow.
Stayed 2 nights in Jan 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning Patti, Thank you so much for taking the time to rate your most recent stay with us. We are so excited to have earned a perfect 5 out 5. The team and I look forward to welcoming you back very soon. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

April

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I liked the friendliness of staff but the missing lightbulbs, creased bed mattresses, peeling wallpaper and paint, sweeping and vacuuming could be improved upon. Pillows we’re comfortable.
Stayed 1 night in Jan 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning April, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon

6/10 Okay

Clelia J

Disliked: Cleanliness, staff & service, property conditions & facilities
Customer Service wise can do better honestly, and employees need more training. first and last time I will stay there.
Stayed 1 night in Jan 2024
Response from Harsh Patel on Feb 21, 2024
Good Morning Clelia, Thank you so much for taking the time to rate and review your stay. My sincere apologies for the missteps in service you experienced regarding your stay at our hotel. I will work personally with our teams to seek a solution. Once again thank you so much for the feedback as this is by in large the most important information we can receive from our guests. Harsh Patel Assistant General Manager Ramada by Wyndham Williams/Grand Canyon