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When we visit Grand Rapids, we always stay at Hawthorn. The facility is dated and not being well maintained but still has nice accomodations for extended stay. Nice hot breakfast and dinner(Mo-Th)
For a woman traveling alone I felt very safe. The staff was super nice. And they offered a complimentary breakfast and dinner.
This hotel definately makes you feel welcome from the second u walk through the door. Extremely thoughtful to our every need i would recommend that if u stay in this area this should be the hotel u choose
We stayed for two nights and did need to end up switching rooms after the first night. Our door wouldn't lock, phone didn't work, AC/fan wasn't working properly and the toilet flooded. The minute we brought any issue up it was addressed or fixed and when we finally asked if we could switch rooms ...
I don't normally review hotels but after the very helpful staff brought toothpaste to our room in the morning (which we had forgot), I had to give them some love.
Stayed over night, clean rooms, hotel a bit dated, friendly staff and a nice pool. At 5:30 THERE WAS a free sandwich dinner, nice extra. Breakfast in the morning nice. Good stay over place.
Close to our venue as well as local restaurants and shops. Very attentive staff, clean lobby and rooms. Pool area was very impressive. Did not try the restaurants or room service. The walk to our room from the lobby was a little bit of a hike but overall, was pleased with our stay.
It was a solid hotel. I don't need much, but they had what I needed. I was able to take a hot shower. There were plenty of pillows on the bed. The tv had a working remote and cable (would have liked more channels though). The continental breakfast was very good.
We checked in around 8pm. The staff was fast and friendly. Our room was clean and had some extras like an couch in a separate area. The little kitchenette was handy. The pool and breakfast were ready early and since we are earlybirds we liked that
We had a problem with our TV working and the maintenance man couldn't fix it so he got us another room which we much appreciated as we also had kids above us who were jumping off the bed and running back and forth which was loud and annoying
We loved everything about the hotel but when we went to make up the pull out bed in the couch the matress was filthy. It had big brown spots and the matress could not be turned over but we did turn it around. It was gross.
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