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Reviews of Comfort Inn Greenville - Haywood Mall

2.5 out of 5
Comfort Inn Greenville - Haywood Mall
246 Congaree Road, Greenville, SC

Reviews

8.0

Very Good

Rating 10 - Excellent. 410 out of 1004 reviews" "
Rating 8 - Good. 313 out of 1004 reviews" "
Rating 6 - Okay. 130 out of 1004 reviews" "
Rating 4 - Poor. 73 out of 1004 reviews" "
Rating 2 - Terrible. 78 out of 1004 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Joyce

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient, beds were really comfortable
Stayed 2 nights in May 2024

8/10 Good

April

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
They can in and emptied the bathroom trash and the fridge of all our drinks! Left all the other trash in the room and didn’t make the bed or leave more toilet paper. We were here for 5 days..
Stayed 4 nights in May 2024
Response from General Manager on May 8, 2024
Dear April,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Easy check-in process.
Stayed 1 night in May 2024
Response from Manager on May 6, 2024
Hello James,We are thrilled to hear that you found our staff accommodating and your check-in experience smooth. Your satisfaction is our priority, and we are delighted to have met your expectations during your stay. Thank you for sharing your positive feedback with us.

8/10 Good

NATHAN

Traveled with partner
Liked: Cleanliness, staff & service
Decent. Guest were noisy early morning in the halls, but that's not the hotel's fault.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Nathan,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
I had a restful experience
Stayed 1 night in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on Apr 24, 2024
We are pleased to hear you had a great experience and hope to see you again soon!

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean hotel right off of the interstate across the street from Haywood Mall. Many dining options are available in a close vicinity.
Stayed 2 nights in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on Apr 19, 2024
We are delighted that you enjoyed your stay! Thank you for your feedback and we will be sure to share this with the rest of the team! Hope to see you again!

10/10 Excellent

Joyce, Weymouth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk called to ask if we were settled and if the room was ok. So nice!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 19, 2024
Dear Joyce,We are delighted that you decided to stay with us at Comfort Inn Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Fernando, Hermosillo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on Apr 20, 2024
Thank you Fernando for your review! We are delighted to hear you enjoyed your stay with us hope to see you again soon!

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 15, 2024
Dear Scott,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is always a great experience
Stayed 3 nights in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on Apr 13, 2024
Thank you James! Our team at Comfort Inn Haywood Mall appreciates your kind review! Hope to see you again soon!

4/10 Poor

Theresa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Theresa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Leisbel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from General Manager on Apr 9, 2024
Dear Leisbel,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Crystal

Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Crystal,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

4/10 Poor

Katharine

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was under construction during visit which was not made known to me beforehand. As soon as you walk into the lobby (where the Muzak pipes in Christmas music in April) you see wallpaper peeled off walls, baseboards/shoe moulding ripped off, construction debris littered the outside of the property. Smelled like marijuana by the elevators. Room was small, bed was hard, cheap rubber flooring in room. Staff supervising continental breakfast was rude, asked for more waffle batter and tried to argue with me that the waffle maker doesn’t use butter. Even translated into Spanish and she still had an attitude and got someone else to refill it. No feminine hygiene products available on site. “Lemon-infused water” in the vestibule didn’t have lemon in it. Spend the extra money and go somewhere else.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 8, 2024
Dear Katharine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

6/10 Okay

Pushpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was too much noise from the adjacent room even during sleep hours and we reported to the front desk. Nothing happened.
Stayed 1 night in Mar 2024
Response from Manager on Apr 5, 2024
Hello Pushpa, We apologize for any inconvenience you experienced during your stay. We always strive to address guest concerns promptly. Your feedback will be shared with the team for improvement. If you have any further details to share, please contact our management directly for further assistance.

10/10 Excellent

Brittney D, Augusta

Stayed 1 night in Apr 2024
Response from General Manager on Apr 24, 2024
Dear Brittney,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always professional
Stayed 2 nights in Apr 2024
Response from Staff at Comfort Inn Haywood Mall on Apr 3, 2024
Thank you for your review! We will be sure to share this with everyone on staff. Have a wonderful rest of your day and see you next time!

8/10 Good

Elvera

Stayed 1 night in Mar 2024
Response from General Manager on Apr 15, 2024
Dear Elvera,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 Excellent

Leisa, Coral springs

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safw
Stayed 1 night in Mar 2024
Response from Staff at Comfort Inn Haywood Mall on Mar 22, 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay and hope to see you again!

2/10 Terrible

EDDRICK

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Nothing
Stayed 1 night in Mar 2024
Response from Manager on Mar 22, 2024
Hello EDDRICK, Thank you for sharing your feedback with us. We appreciate your insights and will use them to improve our services for future guests. We encourage you to reach out to our management team directly to discuss your concerns further.

8/10 Good

Mark

Property under remodel
Stayed 1 night in Mar 2024
Response from Manager on Mar 18, 2024
Hello Mark, We apologize for any inconvenience caused by our renovation. Your feedback is valuable as we work to enhance our facilities and services for future guests. Please feel free to reach out to our management team for any further assistance or feedback. Thank you for your understanding during this time.

8/10 Good

Monica

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
We came for the basketball tournament and had a great time.
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 14, 2024
Dear Monica,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 Good

Claudia

Poor breakfast
Stayed 1 night in Mar 2024
Response from Staff at Comfort Inn Haywood Mall on Mar 13, 2024
We are sorry that the commentary breakfast was not to your liking. We will share your feedback to help improve moving forward. Have a great afternoon!

10/10 Excellent

Tee

Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Tee,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Mark

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff. Clean rooms. Great breakfast!! There are some small renovations occurring, but this did not affect our stay.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Mark,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 Good

Shereka

Traveled with partner
Liked: Cleanliness, staff & service
Friendly staff!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Shereka,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

2/10 Terrible

Alla

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was under severe renovations the room smelled like smoke. There was somebody blasting TV in the room right next-door, and it was not insulated at all, I could hear all their sports conversations and I could not sleep.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Alla,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager

2/10 Terrible

Teresa, sumter

Traveled with partner
Disliked: Property conditions & facilities
Our stay was good But I guess they are renovating so the halls etc look bad The room is fine I think they have renovated them The bed was very comfortable so I assume a newer mattress Breakfast was pretty good Just didn’t like them holding a deposit on my money I’ve never had to do that but by the next day it was taken off So that at least made me feel better
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Teresa, We appreciate your review and are pleased to hear you found the room and bed comfortable. Renovations aim to enhance our guests' experience, and we apologize for any inconvenience caused in the process. The breakfast and deposit procedures are standard industry practices. Should you have any further concerns, we recommend reaching out to our management team.

8/10 Good

Linda

Liked: Cleanliness, staff & service
Did not like having to put down a 100.00 deposit
Stayed 2 nights in Feb 2024
Response from Manager on Feb 29, 2024
Hello Linda, Thank you for sharing your feedback with us. We understand your concerns and will make sure to pass them along to the appropriate team for future consideration. Your input is valuable in helping us improve our guest experience.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Edward,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

2/10 Terrible

Leslie

Traveled with partner
Paint was peeling on the walls. Accused of smoking in the room. We are no smokers. Picture sent from bathroom stated there was ashes on the counter. There was not. Kept my $100 deposit. Very disappointing
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Leslie,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even though the facility was under repairs it was a very clean and comfortable !! The beddding was AMAZING the breakfast was awesome!! Will DEFINITELY be going back when we visit Greeneville
Stayed 1 night in Feb 2024
Response from General Manager on Feb 25, 2024
Dear Angela,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Carl

Liked: Cleanliness, amenities
When I went to check out, I didn’t see a friendly face check in was spectacular but checkout was a nightmare
Stayed 1 night in Feb 2024
Response from General Manager on Feb 22, 2024
Dear Carl,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

Andrew

Stayed 1 night in Feb 2024
Response from Staff at Comfort Inn Haywood Mall on Mar 20, 2024
Thank you for your feedback. You are so pleased to hear you enjoyed your stay and hope to see you again soon!

6/10 Okay

Robert

Liked: Staff & service
Disliked: Amenities
The place is getting updated and trash and cigarettes everywhere, and things just need a good cleaning up around the property
Stayed 1 night in Feb 2024
Response from General Manager on Feb 21, 2024
Dear Robert,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

6/10 Okay

Estelle

Stayed 2 nights in Feb 2024
Response from Staff at Comfort Inn Haywood Mall on Mar 21, 2024
We thank you for your feedback and hope you choose to stay with us again!

10/10 Excellent

Elise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 20, 2024
Dear Elise,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 Excellent

Tonja

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean. Check in early. Staff excellent. Location is great.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 18, 2024
Dear Tonja,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Joanne

Stayed 1 night in Feb 2024
Response from Staff at Comfort Inn Haywood Mall on Mar 21, 2024
We are pleased to hear you enjoyed your stay! We hope you choose to stay with us again!

4/10 Poor

Zsolt

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Things are dirty, hallways and such ....gym bike is broken. Gym is not good. Rooms are ok.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 17, 2024
Dear Zsolt,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 Excellent

Della

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean , safe
Stayed 1 night in Feb 2024
Response from General Manager on Feb 11, 2024
Dear Della,We loved having you stay with us at Comfort Inn Greenville - Haywood Mall. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel was absolutely lovely!! they have a great breakfast selection and the housekeeping was beyond words. the room itself was a bit dimly lit for my liking but was very modern and cozy
Response from General Manager on Feb 9, 2024
Dear Krista,We are delighted that you decided to stay with us at Comfort Inn Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, great customer service
Stayed 1 night in Feb 2024
Response from General Manager on Feb 9, 2024
Dear Julia,We are delighted that you decided to stay with us at Comfort Inn Greenville - Haywood Mall during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was close to anything I needed. There was some construction with updates o the rooms Our room had been finished and was very nice.
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 7, 2024
Dear Robert,It was great to have you staying with us at Comfort Inn Greenville - Haywood Mall and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 Excellent

nyisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Nyisha,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

nyisha

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms a cozy and quiet
Stayed 1 night in Jan 2024
Response from General Manager on Feb 1, 2024
Dear Nyisha,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

10/10 Excellent

nyisha

Stayed 1 night in Jan 2024
Response from Manager on Mar 22, 2024
Hello nyisha,Thanks for staying with us. Your positive ratings regarding your experience are so refreshing to see. We hope to impress you again during another visit to the area and we thank you for sharing.

8/10 Good

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Adam,Thank you for staying with us at Comfort Inn Greenville - Haywood Mall and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 Poor

Catherine

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel is under construction and needs a major upgrade. The air conditioning did not work and had to move to another room. Can hear people in the hallways and as you passed a room you could hear their TV’s. This hotel needs a complete overhaul.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 29, 2024
Dear Catherine,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Guest,Thank you for choosing us at Comfort Inn Greenville - Haywood Mall during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager