Individually decorated, individually furnished, desk, iron/ironing board

Reviews of Super 8 by Wyndham Locust Grove

2 out of 5
Super 8 by Wyndham Locust Grove
4605 Bill Gardners Pkwy, I-75 Exit 212, Locust Grove, GA

Reviews

6.8
Rating 10 - Excellent. 74 out of 316 reviews" "
Rating 8 - Good. 90 out of 316 reviews" "
Rating 6 - Okay. 74 out of 316 reviews" "
Rating 4 - Poor. 35 out of 316 reviews" "
Rating 2 - Terrible. 43 out of 316 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

6/10 Okay

Chadston

Stayed 3 nights in Mar 2024
Response from Manager on Mar 24, 2024
Hello Chadston,We appreciate you choosing to stay with us. Please don't hesitate to contact us directly with any concerns from your visit. We look forward to the opportunity to enhance your experience in the future.

6/10 Okay

Leslie

Disliked: Amenities
Run down, lots of trash or broken items in places. Lots of cats walking around. Advertised they had breakfast and they no longer have any hot items. No protein at all. No peanut butter even for a bagel. Disappointed!!
Stayed 1 night in Feb 2024
Response from Manager on Mar 6, 2024
Hello Leslie, We appreciate your feedback and apologize for any inconvenience you experienced. We will share your concerns with the appropriate teams for review. Thank you for bringing this to our attention so we can work to improve our services for future guests.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet
Stayed 2 nights in Feb 2024
Response from Manager on Feb 15, 2024
Hello Brent,Thank you for sharing your feedback on your recent stay. We appreciate your comment about the peaceful atmosphere at our hotel. We strive to create a tranquil environment for our guests to enjoy their stay. If you have any further feedback or suggestions, please feel free to reach out to our management team.

10/10 Excellent

Christine

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello Christine,We're thrilled you had a wonderful experience at our hotel! We look forward to welcoming you back again soon.

4/10 Poor

Zachary

Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 8, 2024
Hello Zachary, We're sorry to hear that you didn't have the best experience during your stay. We would appreciate it if you could please reach out to us directly with any specific feedback you may have, so that we can address any issues and improve our services. We value your input and hope to have the opportunity to make it up to you in the future.

8/10 Good

Vernon

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
On the road
I was with truck and trailer needed room. They had a spot I needed
Stayed 1 night in Jan 2024
Response from Manager on Jan 26, 2024
Hello Vernon,Thank you for choosing our hotel for your stay with your truck and trailer. We appreciate your feedback and are glad that we had a suitable spot for your needs. We strive to provide accommodating options for all our guests. We look forward to welcoming you back in the future.

8/10 Good

Brandon

Stayed 1 night in Jan 2024
Response from Manager on Feb 13, 2024
Hello Brandon, Thank you for choosing our hotel for your stay. We hope you had a pleasant experience. If there's anything we can do to improve your future visits, please feel free to reach out to us. We value your feedback and look forward to welcoming you back soon.

10/10 Excellent

Mignon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Mignon,Thank you for choosing our hotel for your stay! We appreciate your perfect rating and are thrilled to hear that you had a wonderful experience with us. Should you ever decide to return, we would love to welcome you back for another excellent stay.

4/10 Poor

Dennis

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Dennis, We appreciate you choosing our hotel for your stay. We apologize if we didn't meet your expectations during your visit. We kindly request you to reach out to us directly with any specific feedback you may have, as it would greatly assist us in improving our services. We hope to have the opportunity to welcome you back in the future and provide you with a better experience.

10/10 Excellent

Bunnie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well landscaped. Didn't see any trash in parking lot.
Stayed 4 nights in Dec 2023
Response from Manager on Dec 29, 2023
Hello Bunnie,We appreciate your positive feedback on our well-landscaped property and clean parking lot. We strive to maintain a pleasant environment for all our guests. Thank you for noticing and taking the time to share your experience with us.

4/10 Poor

Robert, Grand Cayman

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Checked into a two-queen room after 9:00 PM and around 10:00 PM went to the office to ask for more pillows since there were only four total for three of us, but I was told that housekeeping had already left and there was no access to the pillows. I later realized that we only had two sets of towels. The three roaches (one in the bed) were also not welcome. Went for breakfast in the morning to find only coffee, juice, muffins and bananas.
Stayed 1 night in Dec 2023
Response from Manager on Dec 6, 2023
Hello Robert, Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the limited availability of pillows and towels. Our team will address this matter to ensure it doesn't occur again. We're sorry to hear about the unwelcome presence of roaches in your room, and we will escalate this to our pest control team for immediate attention. Regarding breakfast, we appreciate your feedback and will pass it on to our food and beverage department for improvement. Your concerns will definitely be taken into consideration for future enhancements.

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Hard mattress, bad breakfast light shining in the room
Stayed 1 night in Nov 2023
Response from Manager on Nov 29, 2023
Hello Amanda,Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced with the mattress and breakfast. We appreciate your comments and will share them with our team for further improvement. If there is anything else we can assist you with, please don't hesitate to contact our management.

10/10 Excellent

Dean

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Good for the price
Stayed 1 night in Oct 2023
Response from Manager on Nov 4, 2023
Hello Dean,Thank you for choosing our hotel for your stay. We appreciate your feedback and it's great to hear that you found our hotel to be a good value. We strive to provide comfortable accommodations at a reasonable price. We hope to have the opportunity to welcome you again in the future.

10/10 Excellent

Mignon

Stayed 1 night in Sep 2023
Response from Manager on Sep 30, 2023
Hello Mignon,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

4/10 Poor

Zack

Business traveler, Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room is dirty and the chair in the room was stained and smelled horrible
Stayed 1 night in Sep 2023
Response from Manager on Sep 19, 2023
Hello Zack ,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. I do hear your suggestions for improvement for the room and surroundings. I apologize if you did not feel that our housekeeping met your own standards of cleanliness, though our own standards are very high and include checking up to ensure that rooms are as clean as can be. We hope to see you again soon and to impress you with our continuous improvements.

10/10 Excellent

Keith

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This motel is easy to find and only a block from i-75. This is an older motel, but the owner has done a nice job of keeping it clean and relatively up to date. Personally, I like some of the older motels. That said, it is clean with the usual amenities.
Stayed 1 night in Aug 2023
Response from Manager on Aug 18, 2023
Hello Keith, Through feedback like yours, we are able to address our weaknesses and improve upon them and we thank you for taking the time to write. It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Again, thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made.

8/10 Good

D m

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay again
All was good
Stayed 1 night in Aug 2023
Response from Manager on Aug 8, 2023
Hi D M,Thank you for being a guest with us and for taking the time to share your review and feedback. We hope to earn your business again when you return to the area.

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Manager on Aug 8, 2023
Hello Michael,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Marlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Manager on Aug 1, 2023
Hello Marlo,It was our privilege to earn your business and we hope to host you again on your next trip.

10/10 Excellent

Malcolm

Stayed 2 nights in Jul 2023
Response from Manager on Jul 16, 2023
Hello Malcolm,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

2/10 Terrible

Patricia

Traveled with partner
Disliked: Cleanliness
Bugs in room shower and in bed. I had to go.to office everyday and get key rekeyed. We were locked out of room everyday.
Stayed 4 nights in Jun 2023
Response from Manager on Jun 30, 2023
Hello Patricia,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our bed and also our shower. Thank you for choosing our hotel. We appreciate your business and hope to see you again soon.

8/10 Good

William

Stayed 1 night in Jun 2023
Response from Manager on Jul 4, 2023
Hello William,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

8/10 Good

Nancy

Traveled with family
It is O K
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Nancy,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

4/10 Poor

Malinda

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Manager on Mar 28, 2023
Hello Malinda, It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Maryam

Stayed 1 night in Dec 2022
Response from Manager on Nov 7, 2023
Hello Maryam,Thank you for sharing your feedback about your recent stay. We appreciate hearing about your experience and apologize for any inconveniences you may have encountered. Your comments will be passed along to our management team for review and we hope to have the opportunity to serve you better in the future.

2/10 Terrible

William

Disliked: Cleanliness, property conditions & facilities, room comfort
My wife and I were extremely dissatisfied with the cleanliness of the Super 8 Motel. Having driven 12 hours, we were tired. Preparing to go to bed, we found 4 cockroaches on the floor near the wash basin. We killed them. We were too tired to leave the motel. We repacked our clothes and luggage in the car. Next morning we found a 5th cockroach. On checking out we showed the dead cockroaches to Roween, the motel employee and expressed our disgust. We have used hotels.com many times in the past with excellent service and cleanliness. Not this time. we advise future travelers to avoid this motel in Locust Grove, Georgia.
Stayed 1 night in Nov 2022
Response from Manager on Nov 26, 2022
Hello JUANITA, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Lewis

Business traveler
Disliked: Staff & service
My car had broke down on sat. The guy who was going to fix it picked it up at 10 on sun at the hotel said he would bring it back with in 2 hours. I checked out at 11 and went to sit in the lobby and the guy at the front desk rudely told me i had to go i could not sit there and wait for my car. He actually made me go out of the dining srea then proceeded to tell me to go outside. I asked him if he was really kicking me out and he said YES. So i had to go out i told him i wss going to report him to the corporate office before i could my son called i was fit to be tied i told my son they thought i wss on the phone with corporate so the came out and said i could wait inside. My car was ready at 11:35. I will never stay at another Super 8
Stayed 1 night in Nov 2022

8/10 Good

Nancy

Stayed 1 night in Oct 2022
Response from Manager on Oct 18, 2022
Hello Nancy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

4/10 Poor

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Manager on Oct 12, 2022
Hello James,Thank you for taking the time to give us your feedback, we thank you for your insights regarding your experience. Your ratings are appreciated, and we hope to have you back again during your next visit to the area.

10/10 Excellent

JAMES

Stayed 1 night in Oct 2022
Response from Manager on Oct 10, 2022
Hello JAMES,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

Cindy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so clean…..
Upon entering room 109 the first chair had a white towel hanging out of it. On further examination the towels and wash clothe were Samoa be smelled of urine. We went no further and went to the desk clerk and showed her the pictures gave her the key and told her we were leaving the property.
Stayed 1 night in Sep 2022
Response from Manager on Oct 6, 2022
Hello Cindy, Thank you for your assessment of our hotel, amenities and hospitality. We are always working on improving our housekeeping standards. I assure you the linens and towels are thoroughly washed and treated with proper hygiene products after each guest has departed the property. Our goal is to provide fresh, clean and high-quality towels and linens for all guests. Im sorry if we missed the mark during your stay. Thank you again for your feedback!

2/10 Terrible

Christine

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel was disgusting!! The room was dirty the bathroom door was so dirty i couldn't even touch it or the handle hasnt been cleaned in years! I couldn't even take a shower too scared! Black mold around the tub. Our back up toilet paper roll was a half a roll not wrapped in paper just a horrible experience we asked for a smoking room and it was on the 2nd floor, my husband is handicapped so it was very hard on him to go up the stairs and me too, i asked for a room on the 1st floor but the manager said he had nothing on the first floor yet only 3 rooms in the hotel were booked empty lot only 3 cars yet they had nothing available frankly it offended us we felt like they were against the handicapped!! Dont stay here, save yourself!!
Stayed 1 night in Sep 2022
Response from Manager on Sep 7, 2022
Hello Christine, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. New rules have come to pass because of the Covid 19 restrictions and limited staffing. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

10/10 Excellent

Constance

Stayed 1 night in Aug 2022
Response from Manager on Nov 24, 2022
Hello Constance,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

4/10 Poor

Melissa

Business traveler
Disliked: Cleanliness
Dirty carpets
Floor/carpet was disgustingly dirty, couldn’t walk barefoot.
Stayed 2 nights in Jul 2022
Response from Manager on Aug 3, 2022
Hello Melissa, We are sorry to hear about those issues, if it was reported to us during your stay, we would have time to resolve it. We make sure that our cleaners adhere to the guidelines, especially during this pandemic, we would appreciate it if these things can be reported to us as we do not want this to happen again.

2/10 Terrible

Tramekia, Kissimmee

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property has a roach infestation problem. They were visible all around the room. There were German cockroaches as well as the ones that come from outside.
Stayed 1 night in Jul 2022
Response from Manager on Oct 4, 2022
Hello Tramekia, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests on a regular scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terrible

Destiny

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting and looks nothing like the pictures
Stayed 1 night in Jul 2022
Response from Manager on Jul 20, 2022
Hello Destiny, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our hotel. We appreciate you for sharing your feedback as we continue to improve conveniences of our hotel for all of our guests.

10/10 Excellent

Angela

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only downfall was the hair dryer didn’t work!
Stayed 1 night in Jul 2022
Response from Manager on Jul 17, 2022
Hello Angela, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.,

10/10 Excellent

Daniel Glen

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in Jul 2022
Response from Manager on Jul 7, 2022
Hello Daniel Glen, It was our privilege to earn your business and we hope to host you again on your next trip.,

8/10 Good

Marlo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Stayed 1 night in Jun 2022
Response from Manager on Jun 30, 2022
Hello Marlo, We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. Please do consider us again on your next visit to the area.

4/10 Poor

Jamie

Liked: Staff & service
Disliked: Cleanliness, amenities
Stayed 1 night in Jun 2022
Response from Manager on Sep 26, 2022
Hello Jamie, We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

8/10 Good

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast would be nice. Hotel is dated but clean and beds are comfortable.
Stayed 1 night in Jun 2022
Response from Manager on Jun 19, 2022
Hello Sarah, We appreciate your rating of our hotel and the feedback you have shared pertaining to our breakfast. Guest comments such as yours help us to continuously improve. Thank you for your business.

4/10 Poor

Fran

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Manager on Jun 15, 2022
Hello Fran, "Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

2/10 Terrible

Mark

Traveled with family
Even though your website said pet friendly the person at desk pointed at a sign saying they would not accept a cat, no exceptions and we would have to find other accommodations
Stayed 1 night in Jun 2022
Response from Manager on Jun 13, 2022
Hello Mark,I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. I hope you'll accept our sincere apologies for the lapse in service and inconvenience that you encountered. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

2/10 Terrible

Anita

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again.
The “non smoking” room reeked of smoke. It did not feel clean and there was nothing to prevent slipping in the bathtub. The sink did not drain properly and there was no cold water supply in the sink. The whole property was generally run down.
Stayed 1 night in Jun 2022
Response from Manager on Jun 10, 2022
Hello Anita, We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our room and comments about our property. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

Tamara

Traveled with partner
Liked: Staff & service, property conditions & facilities
No frills or thrills but it is decent and always clean.
Stayed 1 night in May 2022
Response from Manager on Jun 9, 2022
Hello Tamara, Thank you for your review and comments regarding our hotel. Please do consider us again on your next visit to the area.

8/10 Good

Luz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022
Response from Manager on Aug 27, 2022
Hello Luz, Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.,

10/10 Excellent

Connie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was close to the track
Stayed 2 nights in Apr 2022
Response from Manager on Apr 29, 2022
Hello Connie, Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

6/10 Okay

Ronald and Jennifer

Traveled with group
Disliked: Cleanliness
Great place if you like rooming with bugs!
We booked 5 rooms and 3 of our rooms had roaches in them. The room I was in had one in the folds of one of the bath towels. It was very unsettling to know you just slept in and had all your belongings in a room with roaches. The beds seem to have old mattresses that hurt your back and the bathroom had a new light fixture with the old one next to it not protected from the water at all. Lots of improvements are needed and a good exterminator!
Stayed 1 night in Apr 2022
Response from Manager on Apr 14, 2022
Hello Ronald and Jennifer,We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

6/10 Okay

Michael

Traveled with family
Disliked: Staff & service, property conditions & facilities
I didn't have high expectations going in but the value was low for the price.
Stayed 1 night in Mar 2022
Response from Manager on Apr 3, 2022
Hello Michael, We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our price and your insights regarding our value. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Manager on Mar 26, 2022
Dear Guest, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.,