Front of property - evening/night

Reviews of Rong Hu Hotel

4 out of 5
Rong Hu Hotel
No.16, Ronghu North Road, Xiufeng District, Guilin, Guangxi

Reviews

5.4
Rating 10 - Excellent. 0 out of 3 reviews" "
Rating 8 - Good. 1 out of 3 reviews" "
Rating 6 - Okay. 1 out of 3 reviews" "
Rating 4 - Poor. 0 out of 3 reviews" "
Rating 2 - Terrible. 1 out of 3 reviews" "

6.0/10

Cleanliness

6.0/10

Staff & service

4.0/10

Property conditions & facilities

Reviews

6/10 Okay

Shiwen

Liked: Cleanliness
Disliked: Room comfort
Nice hotel with poor management
The hotel is located at the center of the city by the scenic Banyan Lake. Easily accessible to public transportations and restaurants. Although the facilities of the hotel is generally approvable as a 3 star hotel, its management proves to be poor. 1) timely maintenance is obviously lacking as stains and dirts were seen in the bathtub; 2) shower curtain is too long and its lower part is molded -- it should have been replaced long ago; 3) Though there are signs of 'non-smoking ' in the lobby and corridors, we found a group of local tourists smoked and chatted at the corridor, while the hotel staff did not dare to stop them; 4) the downstairs hotel restaurant is smoke friendly and we could hardly find a seat far away from smokers. We wll find a more decent non- smoking hotel other than Rong Hu next time.
Stayed 2 nights in Sep 2019
Response from Jenny on Oct 10, 2019
Dear guests, thank you for choosing to stay in our hotel. We deeply know that there are so many problems in the hotel, and our hotel can not meet the requirements of the guests at present. After the hotel manager's decision, the hotel will be rebuilt in November this year. So the hotel is not accepting reservations for the time being. Please look forward to a brand-new Ronghu Hotel, and look forward Ronghu Hotel can give you a perfect experience when you visit Guilin agian . All the best! RongHu hotel all team members

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019
Response from Jenny on Sep 13, 2019
Thank you for choosing to stay at our hotel , from your comments, we know that we still nedd to improve,hope you can give us more advice,we will continue to work hard. Have a good day ,thank you again !

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Das Zimmer war total verschimmelt. Haben es dann gewechselt und es war alles ok
Stayed 4 nights in Oct 2018
Response from Jenny on May 30, 2019
Dear Anonym , Thank you so much for choosing to stay at our hotel ,we are sorry to see that we fail to let you stay as satisfied as you expected during your stay . Good news to you ,since April 2019,our hotel cooperates with the brand operation company Aroma,we have upgraded the hotel's service and activity experience in an all-round way, in addition to providing a more complete and comprehensive holiday service for every guest who stays in our hotel . 1.After you make reservation in our hotel , our 24-hour professional Chinese and English vacation assistant will try to contact you through e-mail/whatapp/wechat/phonecall ,and provide you with useful holiday information. The English Vacation Assistant will assist you with any issues about check-in, travel, and check-out if you need it .So before or during you stay at our hotel ,if you need any help or information ,just don't hesitate to contact us . 2.We also offer English-speaking local popular tour booking service ,such as Li river cruise /Longji rice terrace tour /two rivers and four lakes boat tour ,and so on .We will arrange all the detailed itineraries for you.you just need to enjoy. 3.Located on the first floor of Building 5, the Ronghu Art Museum offers Chinese painting and calligraphy experience and Chinese tea art experience. Excellent holiday assistants will give you detailed explanations to experience authentic Chinese traditional culture. 4.We provide rich Chinese and Western buffet breakfast. When you check in, the front desk staff will tell you how to enjoy breakfast.The hotel is located by the beautiful Banyan Lake. In the evening, you can enjoy the coffee in the cafe by the lake. It's very comfortable and enjoyable. We will try our best to serve all guests.It's our responsibility to do everything to make your stay smoothly. We sincerely hope that you would choose our hotel.Thank you