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Reviews of Tupa Hotel

3.5 out of 5
Tupa Hotel
Taniera Teave S/n, Hanga Roa, Easter Island

Reviews

7.8

Good

Rating 10 - Excellent. 45 out of 187 reviews" "
Rating 8 - Good. 78 out of 187 reviews" "
Rating 6 - Okay. 50 out of 187 reviews" "
Rating 4 - Poor. 10 out of 187 reviews" "
Rating 2 - Terrible. 4 out of 187 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Hyung Lim

Stayed 2 nights in Dec 2023
Response from Tupa Hotel on Feb 21, 2024
Gracias por su comentario

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

4/10 Poor

Dalia Lucy

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First, the people were all very nice and hospitable, especially Rafael. The hotel is conveniently located in town close to a convenience store and walking distance to various restaurants. Outside of that, I did not enjoy staying there. Breakfast is offered—the juice is freshly squeezed and delicious. I’ll leave it there. The room was clean. As for toiletries, two smaller than usual bars of hand soap are offered but bring your own bath soap, shampoo and conditioner. We left (knowing we would not get a refund) and stayed elsewhere, because the air quality in the room made me cough throughout the night. No A/C, but there is a floor fan in the room that we did use and made the situation worse for me. I don’t know why. As soon as I walked in the room, I’d cough. No screen doors. Not that I noticed many bugs outdoors. Again, the people who work here are very nice. This was just not a good match.
Stayed 4 nights in Nov 2023

10/10 Excellent

Michal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The great choice for my stay. Near the beach and the main street with affordable price and with the sea view from my bed. The breakfast was not too fancy but still sufficient.
Stayed 3 nights in Nov 2023

6/10 Okay

Anthony

I paid for a queen bad and was provided with a single bed my first night. I was moved after I complained about this matter. It was also extremely noisy the first night. I was in an area by an activity center with a dartboard. At 1 AM to 3 AM. I was disturbed by this annoying. Noise today. The staff was understanding and move me to a better area.
Stayed 3 nights in Oct 2023

10/10 Excellent

Dawn, Hanga Roa, Easter Island

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, good views, convenient location to airport, shops, car rentals, restaurants / bakeries. Breakfast included and all day coffee / hot water are helpful since no restaurant on site. Free parking on site.
Stayed 4 nights in Oct 2019
Response from Dawn 25 octubre 2019 on Nov 21, 2019
maururu por sus comentarios Iorana

10/10 Excellent

Verified traveler

Stayed 3 nights in Oct 2019
Response from anonimo 25 ostubre 2019 on Nov 21, 2019
maururu Iorana

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Staff & service, amenities
Great staff, we were received at the airport with a flower lay, and a cup of natural juice at the entrance of the hotel, very friendly! The washroom/room needs an upgrade.
Stayed 3 nights in May 2019
Response from Administración on Jul 12, 2019
Muchas gracias por su comentario. Estamos en proceso de remodelación de las habitaciones. Nos alegramos que nuestro personal haya sido bien evaluado

8/10 Good

sally

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2019

4/10 Poor

Paul, Colorado

Disliked: Cleanliness, staff & service
This hotel is a dog for solo travelers. The room for singles are very small, No AC, No fan, One bulb was burned out in the ceiling fixture. I made two requests to have it replaced but it never was. A dimly lit , small room with a single bed. There were cockroaches on the floor, but at least they were dead. The rooms for couples looked a lot nicer, but singles are a leftover. This hotel is mainly for large tour groups that stay in the nicer rooms. There is a continental breakfast, that is sparse, but ok, unless you happen to eat after the tour group of the day, then it is a pretty bare leftover selection. I had paid for 4 days up front or I would've gone to a better hotel. .
Stayed 4 nights in Jan 2019
Response from Yasser on Feb 9, 2019
Thank you very much for your comment, we will try better, in the negative aspects

6/10 Okay

Lucia

Liked: Cleanliness
Disliked: Property conditions & facilities
Tupa Hotel
Easter Island is a fabulous destination, but Tupa Hotel is very basic. Breakfast was very poor and the hotel needs some serious attention
Stayed 7 nights in Jan 2019
Response from yasser on Feb 12, 2019
Thank you very much for your response and we will do our best to improve the quality

6/10 Okay

Verified traveler

Traveled with group
.. Location thats about it THE ROOMS WERE BASIC no air condition
Stayed 3 nights in Jan 2019
Response from yasser on Mar 13, 2019
Thank you very much for your response and we will do our best to improve the quality

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to town and port. Helpful and friendly staff. Room and bathroom were spacious. Breakfast buffet was plentiful. Overlooking ocean. I recommend this hotel
Stayed 4 nights in Jan 2019
Response from yasser on Feb 12, 2019
Thank you very much for your response and we will do our best to improve the quality

8/10 Good

Charles

Traveled with partner
Liked: Staff & service
Clean and simple property, like many of the other accommodations on the Island.
Stayed 6 nights in Dec 2018
Response from Yasser on Feb 9, 2019
Thank You

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2018
Response from Yasser on Feb 12, 2019
thank you

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Lovely hotel
Good, clean hotel very close to the sea and main high street. Staff very helpful and friendly.
Stayed 4 nights in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Grew on me. Good, quiet, location
There are nice things about the hotel. They pick you up and drop you at the airport. It is quiet and has a great view of the ocean and is in close proximity to restaurants and the main part of town. The staff are nice but don't expect 24 service. The rooms are big and clean although the condition of the main part where they serve breakfast could use a refresh and my room had water damage in the walls and the bathroom grout in places had issues. They also had a big pile of dirt in front of my porch as they are building a new wing. Not all rooms have AC but I didn't feel I needed it. Request it up front if you need it The place is what I would call typical of a tropical local that is more basic. Don't expect luxury but it is nice and relaxing. Staff spoke some English.
Stayed 3 nights in Oct 2018

10/10 Excellent

Shann, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay. Hotel staff extremely friendly, absolutely loved this hotel!! About 5 minute walk into town, perfect location.
Stayed 4 nights in Oct 2018

8/10 Good

Anthony, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stay
We enjoyed our short 2 nights stay at the Tupa hôtel. It's very conveniently located but also quiet and peaceful. The staff were all very helpful and friendly, the breakfast was good, and we were even able to hire their car for a day and a half for $75 which was very reasonable compared to the airport agency prices. All in all good value for money.

10/10 Excellent

Marco, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rapa Nui, amazing Island
Great charming Hotel in Rapa Nui,very cordial staff,very helpful, close to everything. Highly recommended. Rapa Nui is a magical Island ❤
Stayed 4 nights in Feb 2018
Response from Paulette. on Mar 12, 2018
Thank you so much for your words, it really nice to know what our guest think about us and our hotel. Best wishes.

8/10 Good

John

Liked: Cleanliness, staff & service
Clean and as expected average hotel
The hotel is close to the town and the rooms are clean. As described, it's not a 4-star place as the rooms don't have a safe, air conditioning, TV, phone or other standard amenities. The WiFi in the lobby is not very good with all the guests trying to use it at once. Some of the staff spoke English but it really helps to speak Spanish (as I did). They did pick us up at the airport after a small wait.
Stayed 3 nights in Nov 2017

10/10 Excellent

Johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Paulette organised everything to make my time in Rapa Nui one of the highlights of my trip. I was picked up and dropped off at the airport for free (even though that required a double trip for her) with a fresh lei to welcome me. The hotel is surrounded by bougainvilleas and hibiscus with a horse grazing outside. Breakfast was varied and delicious. Laundry was done for a cost. All my tours were booked according to my wishes - just as soon as I arrived. Wifi never connected (it's pretty isolated there!). Shower was hot. Room was cool. Bed was clean and firm. The other staff spoke little English but were helpful and courteous. The hotel is a block away from the main street in one direction, and the coast in the other. Rapa Nui is generally expensive - but it's unique! I would go there again in a heartbeat.
Stayed 2 nights in Nov 2017

8/10 Good

Mart, New York NY

Liked: Cleanliness, staff & service, room comfort
Quiet but close to town
Nice view of the water and garden. Place is very quiet and relaxing - just what I needed. Place is close to many restaurants and the coast. Room was very clean and charming. Staff were also very welcoming. Unfortunately,my friends and I had booked at a different place in the island (my one night stay was due to my late booking for air ticket that required me to arrive a day earlier) but otherwise I would have loved to stay here for my entire stay. Breakfast is basic - bread, cereals, sliced ham and cheese, banana, coffee and juice.
Stayed 1 night in Nov 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Loved the location of the hotel, it's very close to the main street where major stores and restaurants are. Breakfast was more than what I could ask for, very good. Staff was friendly and accommodating. The only downside was the internet speed but that is expected for a remote island.
Stayed 4 nights in Oct 2017

8/10 Good

Seong

Liked: Cleanliness, staff & service
Good
Staffs are kindness. Need stronger Wi-Fi.
Stayed 3 nights in Aug 2017

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Interesting hotel location, partial view of ocean from rooms. Breakfast buffet included and one may order eggs cooked to ones liking.
Stayed 8 nights in Jul 2017

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and helpful staff

6/10 Okay

Mat, Sydney, Australia

Liked: Cleanliness, staff & service, room comfort
Decent hotel in Hanga Roa
My wife and I stayed at Tupa Hotel on a recent trip to Easter Island. Close to everything in Hanga Roa, we had a big room which serviced us well during our time there. Most things on Easter Island are relatively expensive so keep that in mind when comparing hotels. The hotel has a relationship with the Rotary Club so large groups of members seem to often stay there which is nice to converse with other guests. There is much room for improvement but it appears they are working on it.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Wayne, Florida

Liked: Cleanliness, staff & service, room comfort
The hotel was nice, close to ocean and town.
The place was quiet and comfortable. Staff was helpful and provided information on the area, and arranged tours and suggested places to visit. Shuttle to and from the airport was available. Rooms were clean and neat. Just a nice quite and well designed hotel.
Response from Tupa Staff on Mar 13, 2016
Thank you Wayne for your comments!

6/10 Okay

retired couple, seattle

A bit rustic, but friendly and priced right
Our room was very large, with a view to the ocean. There's no AC, but we cooled the room adequately with a fan. Bed was comfy, but hot water for the shower was limited; sometimes plentiful, sometimes not. Breakfast was typical for Chile. Front desk service was friendly and helpful, and most everyone can speak English well. We had a late flight, so paid for late checkout to be able to enjoy one last afternoon on the island and a hot shower before the flight. Its the tropics, and our room did have one large cockroach. Why does this freak people out compared to a cricket, a grasshopper or a fly? Just one didn't bother me, but many parts of the facility seem "un-loved", like a torn screen, or faded paint, or sticking door. Despite the need for some TLC, everything worked. If you want lush gardens and fine finishes, you'll likely find them in the pricier establishments, but we found the Hotel Tupa's price point, and short walk to downtown, to be a sweet spot for us.
Response from Tupa Staff on Mar 13, 2016
Thank you for your comments!

8/10 Good

Patrick

Liked: Staff & service, property conditions & facilities

2/10 Terrible

Ricardo, Rye new york

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No way you can call a tips hotel a hotel is bad
No air conditioner, no tv, no telephone no pool, we stayed only one night next day we went to other hotel we paid Not much for better hotel

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort

6/10 Okay

Brian, Miami, FL

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
It is one of the most remote places...
I am torn whether I would recommend this hotel or not. It was basically like a hostel. I understand we are on one if not the most remote islands in the world, but where is all our money going to? It is not going to fix up the hotel I can guarantee that. It wasn't a horrible stay, but it definitely disappointed going from nice boutique hotels in Santiago to this one which was the same price. Ha, also definitely a motivator to get the heck out of the room and explore more. Staff was great, very helpful in planning tours, etc. Location is good too, I'm glad it's not on the main strip, but also not too far, about 10 minute walk to the main area and all restaurants/shops. I would stay here again given the lack of choice on the island and the huge price difference to stay in a nicer hotel. Hopefully one day they will spruce up this hotel some more.
Response from Tupa Staff on Mar 13, 2016
Dear Brian Thank you for your comments. Yes, we are the most isolated island in the world! and for this it's sometimes difficult to get the materials. But we are improving our hotel! Best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hanga Roa, Dec. 15
3 great days on Easter Island. Hotel arranged tours and airport transport. Personnel were very helpful. With in walking distance of many sights and restaurants.
Response from Tupa Hotel on Apr 23, 2016
Thank you for your comments and rating!

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
It appears to me the owner does not care to do anything to improve the services including the amenities in this hotel.

8/10 Good

Peter from La Quinta

Liked: Cleanliness, staff & service, room comfort
Awesome trip of a lifetime.
Starting with our pick up at the airport, it was great. Our manager, and God forgive me, I cannot remember her name, was on top of everything, wonderful, warm attitude. She has spent time in the US, so if English is a concern, no worries. She was so wonderful to my daughter and I, I would gladly return the invite to her to visit California! You are close to town, quarter mile? Reserve this room.

6/10 Okay

Charles

Liked: Staff & service
Disliked: Property conditions & facilities

8/10 Good

K R, UK

Liked: Cleanliness, room comfort
An enjoyable stay. Convenient location which involves a little walking into centre. Good breakfast. WIFI available in lounge area but it's slow - which is typical for the island. Computers are available in the local library also.

8/10 Good

Rico, SF

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs and service are really good and accomodating especially Esteban. Thank you for the coffee. Hotel has hot water for shower, free wifi in the lobby, free pick up and drop off to and from the airport. Hotel has a beautiful view of the ocean. breakfast included.

10/10 Excellent

Dan, Ventura, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Book it- great rate in an expensive area
Stayed for a week. Hotel is great: clean, roomy, comfortable. There's a patio, and an ocean view from the grounds of the hotel. The bathroom is big, with bathtub. It's a quick walk to the beach, the town, restaurants, etc. Esteban at the desk is an EXCELLENT resource, use him for all your island questions- he has unbiased answers. Breakfasts are good, and the big breakfast room is fun to meet the other guests. the WIFI only works in the lobby and breakfast room, not in the rooms, which can be a pain but works out pretty well. I started and ended my days there and got up on everything. Hot water was a little dicey on busy days, but was great almost all of the time.

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities
We got what we expecting
I travel outside the US once a month or so, and the ratings Expedia gives hotels outside of the States seems to consistently exaggerated (or, conversely, maybe their standards for hotels in the US are higher). It's not a complaint, it's just you have to be realize that their definition of a 4 star in London is probably only a 3.5 star in the States. And when you really get off the beaten path, their idea of a 3.5 star like the Tupa Hotel is really a 2.5 star back home. But I can live with that - it's just a matter of managing expectations. And to a certain degree, since I'm almost always using their "Unpublished Rate" deals (though not this time), I'm probably getting the lower end within their ranges. The Tupa Hotel's staff was phenomenal, their location is excellent, we had all the hot water we needed in the morning and the Internet worked fine in the lobby even when a half dozen were using it. Just realize the download speeds are slow as should be expected when your 2500 miles from everywhere else. The rooms, however, could use some serious reconditioning.

8/10 Good

william d.

Liked: Cleanliness, staff & service, room comfort
great location
great view over the garden to the sea--room hot due to afternoon sun. great location

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Diane D.

Liked: Cleanliness, staff & service, room comfort
Easter Island - Tupa Hotel
Hotel was in a great location. From pickup at the airport until we left the hotel staff were great. Hotel is nicely laid out. Barman at the pool was very friendly and made great cocktails. We had a leak in the bathroom and were moved promptly to another room.

8/10 Good

Rebecca, Toronto

Liked: Cleanliness, staff & service, room comfort
Hidden Gem Hotel; Unassuming Outside
Concierge Esteban was wonderful; he was so helpful in just tips about Easter Island and where to get things, what to see, in what order, where to eat; my travel companion and I thought he just made our stay. Hotel was very unassuming and almost hidden, no sign out front (you could use one in case people get lost looking for it!), and a sprawling much larger than it looks hotel. We had an ocean view and a fabulous breeze and we will definitely come back.

8/10 Good

Aaron, Caracas, Venezuela

Liked: Cleanliness, staff & service, room comfort
Nice hotel with great staff
Nice hotel near the town center with incredible staff always willing to help. Only backdraw was the internet service, which worked on and off, and when it worked, it was rather slow. Besides that, we had a great time there, staff was helpful and knowledgable about everything in the island.

6/10 Okay

CAp, Seattle

Liked: Cleanliness, staff & service, room comfort
this is a great place to stay
This hotel is in a great location being close to town and the surf areas. It's well priced and they give an OK breakfast but lots of it (only instant coffee.) The bed was comfortable and there was a sliding door that let in the breeze. The people who work there are wonderful and the grounds are large if you have kids that want to run.. There were only two areas where the hotel drops a bit in value: 1. The internet was spotty and sending mail could take 24 hours and I don't know that this is their fault but it is frustrating. 2. . the wall paper is coming off the walls and the general condition of the hotel is that it needs a make over.. But these are minor problems that I think can be easily fixed.

6/10 Okay

Rachel Awesome Daughter

Liked: Staff & service
Bucket List Getaway
I took my Father on a his dream getaway location and the experience couldn't have gotten any better. Yes the hotel is not a 5 star hotel but then again who stays in there hotel room when they go on vacation. All you really need is a room to spend the night in, the price and location is perfect. Everything is walking distant shopping, restaurants and the beach. I would suggest you book a tour with Mahinatur tours ask for Natalia ask the hotel and they would gladly reserve it for you, she is an excellent tour guide. The staff at the hotel are awesome. They made us feel welcome as soon as we walking through the door.