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Reviews of Ascott Raffles City Hangzhou

3 out of 5
Ascott Raffles City Hangzhou
18F,T1,No.228 Xinye Road, Qianjiang New Town, Jianggan District, Hangzhou, Zhejiang

Reviews

9.6

Exceptional

Rating 10 - Excellent. 24 out of 28 reviews" "
Rating 8 - Good. 3 out of 28 reviews" "
Rating 6 - Okay. 0 out of 28 reviews" "
Rating 4 - Poor. 1 out of 28 reviews" "
Rating 2 - Terrible. 0 out of 28 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Gerald

Liked: Cleanliness, room comfort
Couldnt ask for more.
Had a beautiful full serviced apartment. Very comfortable. Property was stunning, but best of all was the shopping mall below and the metro stops just across the street. Was able to get around town without a car very easily. The service was pleasant, but being a frequent traveler, I do not ask for much. Easy check-in. It is in a higher end part of town. Very clean and safe.
Stayed 4 nights in Dec 2020
Response from Mark FAN on Dec 22, 2020
Dear Guest, Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

Yuk Fung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms and facilities as a service apartment
Stayed 1 night in Sep 2019
Response from Mark Fan on Oct 24, 2019
Dear Guest, Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

Stephen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place, big rooms!
Very nice place, big rooms!
Stayed 1 night in Sep 2019
Response from Mark Fan on Oct 24, 2019
Dear Guest, Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Mark on Sep 7, 2019
感谢您莅临杭州雅诗阁来福士中心服务公寓，谢谢您的反馈及肯定，我们期待您下次到访。杭州雅诗阁来福士中心服务公寓 宾客服务经理 谨启

10/10 Excellent

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient for business and extended staying travelers.
Stayed 4 nights in Apr 2019
Response from Guest Service Manager on May 2, 2019
Thank you very much for taking the time to tell us about your recent stay and we are delighted to know that your stay with us is an excellent one. Your feedback will be shared with the entire team at Ascott Raffles City Hangzhou. Looking forward to seeing you soon.

10/10 Excellent

RAVI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2019
Response from GSM on Mar 29, 2019
Dear Guest, Thank you very much for staying with us and we appreciate your valuable feedback. Looking forward to your next arrival.

10/10 Excellent

Sum Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent in every ways ! Love !
Stayed 3 nights in Jan 2019
Response from GSM on Jan 29, 2019
Dear Sum Yee, Thank you for taking time to write this review. We are delighted that you enjoyed your stay at Ascott Raffles City Hangzhou. We appreciate your positive comment about us. We look forward to welcoming you back!

8/10 Good

Hu

Traveled with group, Traveled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Oct 2020
Response from Mark FAN on May 1, 2021
尊敬的宾客：感谢您与我们分享您的入住体验，很高兴您在公寓度过了开心的时光，您的满意是对我们最大的鼓励，我们始终坚持着为每一位客人提供最真挚的服务，非常期待您下次光临。杭州雅诗阁来福士中心服务公寓 宾客服务经理 谨启

10/10 Excellent

Verified traveler

Stayed 2 nights in Jan 2020
Response from mark on Feb 1, 2020
尊贵的宾客： 感谢您莅临杭州雅诗阁来福士中心服务公寓，谢谢您的反馈，也感谢您对我们的肯定，期待您下次到访。杭州雅诗阁来福士中心服务公寓 宾客服务经理 谨启

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, amenities
3泊滞在しました。滞在中ルームクリーニング、ベットメイキングして頂きましたが杜撰極まりなかった。ゴミ箱のゴミはそのまま、ベットはしわしわのまま。朝一シャワーはぬるま湯しか出ません。
Stayed 2 nights in Jan 2020
Response from Mark on Jan 30, 2020
Thank you for choosing Ascott Raffles City Hangzhou as your HOME away from HOME. We appreicate the comment you have shared with us. As for the unsatisfactory staying experience, we deeply apologize for it. We are looking forward to your next arrival. Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

HYESUN

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Mark Fan on Jan 11, 2020
尊贵的宾客： 感谢您莅临杭州雅诗阁来福士中心服务公寓，期待您下次到访。杭州雅诗阁来福士中心服务公寓 宾客服务经理 谨启

10/10 Excellent

thomas

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Brillant hôtel, best hôtel of 2019 for me:)
Stayed 2 nights in Oct 2019
Response from Mark Fan on Nov 29, 2019
Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

mark

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
ロケーションも良く、部屋の清掃も行き届いており快適に過ごせました。
Stayed 3 nights in Nov 2019
Response from Mark Fan on Nov 29, 2019
Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

8/10 Good

Haruhisa

Business traveler
Liked: Cleanliness, room comfort
Stayed 6 nights in Nov 2019
Response from Mark Fan on Nov 29, 2019
Dear Guest, Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Mark Fan on Nov 29, 2019
Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mark Fan on Oct 24, 2019
感谢您莅临杭州雅诗阁来福士中心服务公寓，谢谢您的反馈及肯定，我们期待您下次到访。杭州雅诗阁来福士中心服务公寓 宾客服务经理 谨启

10/10 Excellent

ouyang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Mark Fan on Oct 24, 2019
感谢您莅临杭州雅诗阁来福士中心服务公寓，我们期待您下次到访。杭州雅诗阁来福士中心服务公寓 宾客服务经理 谨启

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ubicación, limpieza impecable y muy cómodo. Buena relación calidad precio
Stayed 1 night in Sep 2019
Response from Mark Fan on Oct 24, 2019
Dear Guest, Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

Philippe, france

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superbe hébergement.
Superbe chambre moderne et propre, on s'y sent très a l'aise.
Stayed 2 nights in Sep 2019
Response from Mark Fan on Oct 24, 2019
Dear Guest, Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

MOU SUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體很好，地板再清潔一些就更好。
Stayed 2 nights in Jul 2019
Response from Mark Fan on Jul 31, 2019
Dear Guest, Thank you for visiting The Ascott Raffles City Hangzhou! We are very glad to hear that you enjoyed your stay. We look forward to welcoming you back to us in near future. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou

10/10 Excellent

huiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Takanao

Liked: Staff & service, room comfort
Stayed 1 night in May 2019

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stunning view nice location good services good swimming pool
Stayed 1 night in Apr 2019
Response from Guest Service Manager on May 2, 2019
Thank you very much for taking the time to tell us about your recent stay and we are delighted to know that your stay with us is an excellent one. Your feedback will be shared with the entire team at Ascott Raffles City Hangzhou. Looking forward to seeing you soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店位置在新區，所以周邊配套很好，有大型商場，很方便，酒店亦很新，所以很乾淨，房間寬敞舒適
Stayed 2 nights in Apr 2019

10/10 Excellent

CHI-JUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019

10/10 Excellent

JIANHENG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
其他一切都不错，就是早餐过于简单了一些，早餐应该只有三星级水平
Stayed 1 night in Jan 2019
Response from GSM on Jan 17, 2019
尊贵的宾客： 感谢您与我们分享宝贵的反馈以及对我们的认可。对于早餐品种对您此次入住体验的影响，我们为此深表歉意。您所提出的问题，公寓相关部门已经强调并开始改善。我们会不断完善宾客的居住体验和服务质量，在此也期望您的再次光临，并给您缔造一个不一样的雅诗阁住宿体验。 杭州雅诗阁来福士中心服务公寓 宾客服务经理 谨启

10/10 Excellent

i long

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from GSM on Jan 9, 2019
Dear Guest, Thank you for taking the time to share your stay experience at Ascott Raffles City Hangzhou. I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. My colleagues have fond memories of your visit and they recall the light-hearted moments you shared that brightened their day. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Thank you for your valued patronage. From all of us at Ascott Raffles City Hangzhou, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Guest Service Manager Ascott Raffles City Hangzhou