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Reviews of Country Inn & Suites by Radisson, Columbia at Harbison, SC

2.5 out of 5
Country Inn & Suites by Radisson, Columbia at Harbison, SC
414 Piney Grove Road, Columbia, SC

Reviews

6.6
Rating 10 - Excellent. 259 out of 1001 reviews" "
Rating 8 - Good. 242 out of 1001 reviews" "
Rating 6 - Okay. 179 out of 1001 reviews" "
Rating 4 - Poor. 157 out of 1001 reviews" "
Rating 2 - Terrible. 164 out of 1001 reviews" "

6.4/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

Carla

Traveled with partner
Liked: Staff & service
Bed table sticky. Need bigger pillows or more pillows
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on Apr 10, 2024
Hello Carla, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Jonathan, Irmo

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The room was dirty. It was missing the sofa couch which we needed. The room only had two towels lights didn’t work and fixtures were broken or missing pieces. The breakfast was pancake or cold biscuits with old sausage gravy.
Stayed 1 night in Apr 2024
Response from MP - Guest Relations Manager on Apr 8, 2024
Hello Jonathan, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Livinus

Liked: Cleanliness, staff & service, property conditions & facilities
There was no remote for the TV. Upon my request when I went to the front desk, the guy found me one remote after a long time of waiting and when I got to the room, the remote did not work. Jeeeez! I just let go and didn't bother further. The phone in the room did not work and I could not make complaints or get attendants attention from the room but I have to consistently go to the front desk. Worst still, there was no iron in my room. I went to the front desk to report it and I was promised one. It took so long to eventually bring it and sadly the iron does not work! So why did they bring us a useless iron and a useless remote? There was a technical issue processing my payment when we arrived for check in. I swapped my credit card and the charges taken my credit card but the attendant guy kept saying the money did not process and I need to pay or else I can't be checked in. This caused some arguement and much delay at the lobby without checking us in. I adviced them to make calls to their payment center because the money was already taken from my account. After a long time they came to me and confirmed that the payment went through successfully. This was not a good experience for me.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 31, 2024
Hello Livinus, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

8/10 Good

Lori

Stayed 1 night in Mar 2024
Response from CC - Guest Relations Manager on Apr 14, 2024
Dear Lori, Thank you for giving us a 4/5 rating! At our hotel, we strive to provide excellent service and a comfortable stay for our guests. If there is anything specific that we can improve upon to earn a full 5-star rating from you, please do not hesitate to let us know. We hope to see you again soon. Sincerely,

4/10 Poor

Nicole

Traveled with partner
Disliked: Staff & service, amenities
The man working at the counter was super unprofessional and on the phone the entire time i was trying to check in.
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 18, 2024
Hello Nicole, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

isaac

Disliked: Cleanliness, property conditions & facilities
Room was not clean, sheet had dirty stain. The sheets were smelling with odors of not been dried properly. Did not meet my expectations.
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Isaac, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Zanita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very nice stay in my time of need. The front desk staff was very nice and professional and so helpful they made my day and helped me and my family get settled in. I would come back again whenever I needed to
Stayed 1 night in Mar 2024
Response from MP - Guest Relations Manager on Mar 13, 2024
Hello Zanita, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

joshua

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 2 nights in Feb 2024
Response from General Manager on Feb 23, 2024
Thank you Joshua for 5 out of 5! We are most happy that you enjoyed your stay. We hope to see you in the near future!

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
For a Third World experience, try this place. From our first encounter at check-in with a semi-conscious attendant to the first room we had where someone had defecated in the shower to the second where neither TV no lamp functioned, it was a disaster. Steer clear of this place.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 21, 2024
Hello John, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Stuart

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
First off, we switched rooms as ours was so noisy right above reception. The receptionist was lovely and not a problem. The bathroom was dirty and hadnt been cleaned. Bedroom was fine. There was only tepid water for shower in morning and no food for "included breakfast" no hot drinks, (coffee and hot water were both cold) and only had some pre wrapped muffins. Guy on reception apologized to us. Wont be staying here again no matter how cheap
Response from General Manager on Feb 19, 2024
Thank you for sharing your feedback. We would like to apologize for the inconvenience that was bestowed upon you during your stay. We pride ourselves on the cleanliness of our rooms and we can assure you that we will see where the ball was dropped. We would also like to apologize for the breakfast and we will be more than happy to address this with upper management. Once again, thank you for sharing you feedback and we can only hope that you will allow us to redeem ourselves in the near future

2/10 Terrible

Jamal

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tiara literally held keys and would not allow paid patrons access to rooms through third parties. I would never recommend this facility to this ghetto establishment.
Response from General Manager on Feb 19, 2024
Thank you for providing your feedback. We would like to extend our apology if this may have taken place. I can assure you that none of our desk agents or anyone at our facility would hold keys from a guest that has a reservation in our system along with valid identification and method of payment. If you would like to discuss further, you are more than welcome to call the facility so that we can assess the issue. We can only hope that you come back and see us.

2/10 Terrible

Jesus

Disliked: Cleanliness, staff & service, property conditions & facilities
I stayed at this place one night when I check in smell too bad looks very dirty first room I had was so dirty I have to go back to complaint to be change another room teléfono didn’t work strongly not recommended place
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 11, 2024
Hello Jesus, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Delayna

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I paid for a suite… the suite pull out couch was springs poking out. The side chairs looked like there was a fight with a knife. The room had to have a secret fight club meeting because stains all on the wall. Thank god I bring my own cleaning supplies that was filthy. I have stayed at this location and it was pleasant. The person checking me in always had rude comments when a customer or coworker said anything. Oh and I could not switch room due to it being full vacancy.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 6, 2024
Hello Delayna, It is unfortunate to hear you had a few problems while staying with us. We’re sorry that your stay has not exceeded your expectations because of the condition of our facility. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again.

10/10 Excellent

Gloria

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet friendly staff the lady up front the next morning was very nice and warm will return to this place again
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Gloria, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

2/10 Terrible

Ashlyn

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When I arrived I went to check in. I was assigned a room and proceeded to check in. I get to the room and it looked like something on skid row it was terrible. I told the front desk and the changed my room. To my surprise the 2nd room was even worse. The room had not been cleaned the bed covers were thrown on the floor. The chair cushions looked like they had been chewed on by dogs it was terrible. So I went back to the front desk to tell them I’m leaving they told me I would not be able to get my money back because I booked through a 3rd party. I asked for the manager and was told that one was not available. It was late and I needed a room and asked if someone could do something so they found a “clean room” and put me in there. But it was still bad: The whole experience was terrible. The worker who gave me such bad service was a young male. He definitely needs more training: And not to mention they don’t offer hot breakfast anyone per the front desk due to the owner being “cheap”. And they will eventually get it back but as of now they will only serve muffins and cereal.
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Ashlyn, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Devin

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had bed bugs, and I was refused a refund by the awful management, who refused to accept that their hotel was infested with pests. I suffered bites all over my arms, back, and hands. I was only asleep for about three hours before I woke up itching. Not to mention I showed up to no pillows and a barely functioning shower. This was an awful stay.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 23, 2024
Hello Devin, We would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

beryl

Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Feb 10, 2024
Hello Beryl, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

8/10 Good

Kevin

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 20, 2024
Hello Kevin, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 20, 2024
Hello Felicia, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

2/10 Terrible

melissa, Warrenville

Traveled with family
Disliked: Amenities
We immediately left the property without a refund. Room was horrific, including blood and other stains on a mattress. Lost money on this stay. The only saving factor was the kind desk clerk who is obviously not in charge of refunds or room cleanliness.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Melissa, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Tati

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better breakfast options. Front desk made the best of what she had nothing hot.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Tati, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Joni

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice for a over night stay
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Joni, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Russell

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly a Gem of the South
Return trip from visiting family in NC, planned on getting to Orangeburg but just too tired, and we’re so thankful. Country Inn & Suites was the absolute best stay our whole trip. Wonderful staff, beautiful rooms, fantastic breakfast and a later check out than most hotels.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 27, 2023
Hello Russell, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Redd

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was pretty nice and friendly, door acted up with me getting in even though it turned green and the breakfast was a very small option. Recommend you buy breakfast somewhere around. Also indoor pool was closed for construction or some odd reason. I wanted to go swimming.
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 19, 2023
Hello Redd, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Tammi

Traveled with family
Disliked: Staff & service, property conditions & facilities
We didn’t get washcloths the first two nights. Had to change rooms cuz the tv was broke. You could smell weed in the hallway. Trash not emptied for entire 4 day stay.
Stayed 3 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Tammi, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

10/10 Excellent

Trina

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 13, 2023
Hello Trina, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

2/10 Terrible

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross stay away!
The most disgusting place ive ever seen! We saw the rooms and immediately went to the front desk for a refund, which was refused. The hotel also charged me twice and refused to give that back as well. We had to file a fraudulent charge with rhe bank to get it removed.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello Andrew, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Danette

Disliked: Cleanliness, staff & service, property conditions & facilities
Needs face lift…. Coach roache and filthy
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Nov 28, 2023
Hello Danette, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

6/10 Okay

jean

Traveled with group
Liked: Staff & service, amenities
This property needs to be upgraded and it needs pest control
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 28, 2023
Hello Jean, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone at reception were so nice and friendly. Didn't like the sheets and cover were stained and damage but besides that We loved it. Thank you very much
Stayed 4 nights in Nov 2023
Response from MP - Guest Relations Manager on Nov 26, 2023
Hello Rosa, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

6/10 Okay

Sarika, Glen Allen

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Other than the staff who assisted us in our stay nothing else is great about this property. Old property so it shows. Breakfast options were not much and rooms were not dusted in a while. Towels had dust and weird smell. This property can use a remodel and better cleaning.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Nov 26, 2023
Hello Sarika, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

6/10 Okay

Marion

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
No hot water the evening we arrived. Reported. Water warm, but not hot in the morning. Someone in the room above stomping on the floor most of the night. Front desk person good attitude and tried. Got the impression that Management? Owners? were inexperienced and did not really know what they were doing.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 26, 2023
Hello Marion, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Unfortunately the stagff could use more training.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 28, 2023
Hello Paul, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

2/10 Terrible

Sid

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom has black mold on the ceiling and in the bathroom
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 21, 2023
Hello Sid, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Andy

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was rude, unhelpful and dismissive. Indoor pool was closed. Breakfast had extremely limited options, a broken pancake maker, and moldy juice. The room heat and air was broken, and the threshold was completely missing and showing the concrete base floor.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Andy, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

VALERIE, Riverview

Disliked: Cleanliness
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Valerie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Terri

Liked: Staff & service
Just ok
It was mediocre. The breakfast was awful.
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Terri, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Jerry

Traveled with family
Liked: Room comfort
Disliked: Property conditions & facilities
Needs upgrades
The hotel needs a major upgrade furniture is stained and outdated the couch bed was worn out outdated and ragley lamps and microwaves not plugged up the breakfast was not all that great
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Jerry, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Nov 13, 2023
Hello Priscilla, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities
I always stay here whenever I'm looking for a hotel room for a couple of nights in Richland county of South Carolina. This place is pleasant and peaceful. From my experience Radisson is way better then Baymont especially in Columbia, South Carolina. Just a little disappointed the laundry room was out of order and there was no notice but there was advertisement.
Stayed 2 nights in Nov 2023
Response from MP - Guest Relations Manager on Nov 10, 2023
Hello Sherral, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

2/10 Terrible

Jose

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Jose, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.

4/10 Poor

Lawrence

Traveled with partner
Bathroom sink was stopped up so brushing teeth and shaving was pretty gross. The settings on the air conditioner were broken so there was only one speed which was high. Felt like cold wind blowing all night but couldn’t turn it down.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Lawrence, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Dwayne

Disliked: Cleanliness, property conditions & facilities
I did not like this hotel at all. Very noisy, kids running around yelling screaming and banging around. Also went down for breakfast at 9:00 AM Sat. monring and almost all of the food was gone even though breakfast was supposed to be until 10:30, they didn't even have any cups for coffee or juice. Food was thrown all over the dinning area with no one cleaning it up and even in the hallway to the room there was food all over the floor. The staff seemed to want to argue about who did not do their jobs rather than do anything about it. Don't stay here.
Stayed 3 nights in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Dwayne, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.

4/10 Poor

Teresa

Traveled with family and small children
We had 2 tvs and no remotes to watch tvs. The room and furniture was old looking. They changed one of the rooms from suite to regular room and didn’t discount the price of room. There breakfast wasn’t being kept up. Had no plates and no cups Garbage was totally full The food area was a mess. Very sad
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Teresa, We're very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

2/10 Terrible

Marisol

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I DIDN'T like anyting about the hotel. 1. It had NO WATER in the whole hotel. I coudn't use the bathroom, take a shower or have water to DRINK. They BLAMED it all on the city working on a water system upgrde. I should have told before I checked in that there was NO WATER. 2. I asked for a REFUND and was STALLED, DENIED, and REFUSED for over an hour. My husband FINALLY had to book another room at a nearby hotel. 3. Management was NOT RESPONSIVE to my REQUESTS for a REFUND or SAFTEY CONCERNS. (I was a WOMAN traveling ALONE and I DONT know the city. It was getting DARK and I neeeded to be settled in.) 4. They put a $100 hold on my credit card for a room that was ALREADY paid for.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 27, 2023
Hello Marisol, We appreciate that you have taken the time to share your recent experience and find this very distressing. Our primary goal is always to provide our guests with an enjoyable experience. For that reason, we sincerely apologize to have failed you. Please keep us in mind for a future stay so we can show you how we are continuously working to grow and evolve in these areas. We certainly take this very seriously and have forwarded it to management. We appreciate that you've taken the time to leave advice for our future guests.

8/10 Good

Johanne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 27, 2023
Hello Johanne, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Camille

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 25, 2023
Hello Camille, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 25, 2023
Hello Tammy, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Jayden

Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Nov 13, 2023
Hello Jayden, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Stephanie

Disliked: Cleanliness, property conditions & facilities
The room was formerly a smoking room and the stinch was horrible. Also wasnt much for breakfast and the indoor pool was closed.
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 23, 2023
Hello Stephanie, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.