Hatchet Bay Cave Tours

Stay: November 2025. Like most places, there were pros and cons. Pros: Beautiful beach and ocean views, fun activities like kayaking, archery, snorkeling. Activity staff was very friendly and engaging. Enjoyed the pool side activities and appreciated the hard work they put in throughout the day all the way through the night shows. Bar staff made good drinks and were always friendly and approachable. Cons: Property could use a refresh. Unfortunately photos in listing are for members-only rooms and the other rooms were dated and lacked adequate lighting. Food was just average aside from Viva Cafe. Some front lobby staff lack customer service. When setting up restaurant reservations, you have to reserve by room number, and # of people in your room. We had another party arrive a day after and could not add them to the reservation until they arrived and had a room number...not a problem. It was very difficult to add them the next day and guest service person seemed very annoyed she was being asked to do so. Got to the restaurant that night and they were not on the reservation. They eventually agreed to seat us but again seemed annoyed at doing so and their service towards our table was noticeably less than the other tables throughout the evening. Come to find out the other room was reserved for a completely different time than our reservation so there was no attempt by this person at guest services to try to add another room to our reservation.

Room was excellent ocean view and pool view spotlessly clean excellent we loved the shower enjoyed the breakfast lunch and dinner we ate mostly at the buffet nightly Which was great .Soups were good would had the chicken noodle soup every night but u had it only one night even thought o had the other soups nightly. Except fish The staff is excellent especially i enjoy seeing the older gentlemen been there since we started coming cant remeber his name but welcomes us like we are family when u opened we come everyyr same time and we come because of the service and staff We saw the reno the front wall down and we come back because of the people that work for u Thank u see u next yr

I had the most wonderful stay! The staff were so wonderful and friendly and accommodating. They set up a golf cart rental for me on arrival and took care of all the arrangements. The food & drinks at their bar was excellent. The location is conveniently just footsteps from the water taxi. The room was enormous, clean, and had everything you could ever need for your trip. A great coffee shop right next door. And that pink sand beach was far better than I imagined it would be. My only regret is that I couldn’t stay longer … but I will most definitely be back and I will be staying at this hotel again. Thanks for an unforgettable experience