2/10 Terrible
MUNTHER, wbloomfield
Traveled with partner
Jul 1, 2023
Disliked: Cleanliness, staff & service, property conditions & facilities
1. We thought our room would have a balcony as advertised in the picture on Expedia.
2. The manager said she will give me the room with balcony for 4 days because it will be empty for 4 day. I tipped her 20 US dollars.
3. Next day her husband comes & offered us ONE HOUR car tour for 100 US Dollars. We said no. He was super upset. @8.30 pm while we were sleeping the he knocked at our door like crazy. no stop BOM BOM BOM . We were scared & we didn’t answer. Again BOM BOM BOM & again. My husband opened the door. He was standing there completely drunk asking if the Aircondition works!!!
4. Next day, they wanted $60 if we want to switch the rooms which she offered for free on the day of our arrival. They asked us to pay the $60 Now. We don’t want the room anymore . Next day they asks for mine again. What a shame. .
5. next day at 10.30 pm the wife knocked while we were in a deep sleep. We told her just go away.
6. They ruined our vacation & we felt very unsafe. So we left Cuba early. We didn’t tell them we’re leaving for safety reasons.
7. After we book the early flight the NEW host messaged us offer to help. TOO LATE
8. We were very close to call the police on them.
9. Nobody deserves to be treated like this
MUNTHER
Stayed 6 nights in Jun 2023