Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave | Desk, laptop workspace, iron/ironing board, free WiFi
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Reviews of SureStay Hotel by Best Western Helen Downtown

2.5 out of 5
SureStay Hotel by Best Western Helen Downtown
8396 S Main St, Helen, GA

Reviews

8.4

Very Good

Rating 10 - Excellent. 495 out of 1001 reviews" "
Rating 8 - Good. 321 out of 1001 reviews" "
Rating 6 - Okay. 99 out of 1001 reviews" "
Rating 4 - Poor. 62 out of 1001 reviews" "
Rating 2 - Terrible. 24 out of 1001 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Lexi on May 7, 2024
Thank you for your review in regards to your stay with us. We hope to see you return soon!Lexi, Front Desk

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was amazing and clean. It was very comfortable.
Stayed 1 night in Apr 2024
Response from Keir front desk on May 5, 2024
Thank you for your feed back and we are so glad you had a good experience staying with us!

8/10 Good

Lynne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to downtown. There have been updates but our room smelled of old smoke even though we were warned about the no smoking policy. I had requested non-smoking as i have allergies. The air conditioner was noisy. The pool is heated, so we enjoyed a swim at the end of the day. They serve a breakfast, cold one but enough to get your day started.
Stayed 1 night in Apr 2024
Response from tf on Apr 26, 2024
Thank you for your feedback regarding your stay with us.I apologize for the issue you had during your stay.We strive on making our guests experience the best.Tammy, Front Desk Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
My husband and I enjoyed our stay at SureStay. We were able to enjoy the shops and restaurants nearby without having to drive. Everything was in walking distance. The hotel was very clean and the staff was nice. Breakfast included cereal, muffins, yogurt, oatmeal, etc. The beds were not as comfortable as other places I’ve stayed in; however, SureStay would still be our 1st choice the next time we visit Helen.
Stayed 2 nights in Apr 2024
Response from tf on Apr 19, 2024
Thank you for your response regarding you stay with us.Tammy, Front Desk Manager

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from tf on Apr 18, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

4/10 Poor

Juan

Disliked: Staff & service, property conditions & facilities
For the price, bot worth it.
Stayed 2 nights in Apr 2024
Response from Lexi on Apr 16, 2024
Thank you for your feedback in regards to your stay. Lexi, Front Desk

10/10 Excellent

Natalia

Liked: Cleanliness
Pretty good location.
Stayed 1 night in Apr 2024
Response from Lexi on Apr 16, 2024
Thank you for your feedback in regards to your stay. We hope to see you return soon. Lexi, Front Desk

8/10 Good

LUCIANA

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. The room were nice n co Comfortable.
Stayed 1 night in Apr 2024
Response from Keir front desk on Apr 15, 2024
Thank you for choosing to stay with us here at Surestay! We are so glad you enjoyed your stay!

10/10 Excellent

LINDA

Stayed 1 night in Apr 2024
Response from Lexi on Apr 26, 2024
Thanks for your review in regards to your stay with us. We hope to see you return soon!Lexi, Front Desk

6/10 Okay

Marcelo

Traveled with family
Liked: Cleanliness, staff & service
Construction and layout do not lend this property to have privacy. If you open the window shades anyone walking through the catwalk can see you.
Stayed 1 night in Apr 2024
Response from tf on Apr 6, 2024
Thank you for your feedback regarding your stay with us.I apologize for the privacy issue.We are an outside entry hotel.Tammy, Front Desk Manager

8/10 Good

Jose

Stayed 1 night in Mar 2024
Response from Lexi on Apr 24, 2024
Thank you for your review in regards to your stay. We hope to see you return soon!Lexi, Front Desk

4/10 Poor

Lisa

Traveled with partner
Disliked: Property conditions & facilities
Property was close to everything we wanted to visit. Clean “older” hotel. Our sink kept gurgling and backing up our entire trip. Leaving debris in the sink. It did not come from drain but the overflow hole. When we discreetly told the front desk person she didn’t seem to care.Said something about construction, which we also heard throughout our weekend. We didn’t expect any refund or anything, but was disappointed that she didn’t even apologize or seemed to care. We only wanted to make the hotel staff aware before letting someone else experience what we did. Other than that our stay was fine.
Stayed 2 nights in Mar 2024
Response from tf on Apr 4, 2024
Thank you for your feedback regarding your stay with us.I apologize for the sink issue.When it was brought to my attention I apologized several times and asked you to send me the pictures so I could show our Maintenance man exactly what it was doing. Again apologize for the issue, It has been resolved.Tammy, Front Desk Manager

8/10 Good

Roibert

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s an older hotel, no elavator but only two stories. Room was clean bed was comfortable no clock ! bathroom clean, good location can walk town easily We had some unbelievably loud bad neighbors, but that’s not the hotels fault
Stayed 2 nights in Mar 2024
Response from tf on Apr 3, 2024
Thank you for your feedback regarding your stay with us.I apologize for the loud neighbors, Please next call front desk and we will take care of it for you.Tammy, Front Desk Manager

10/10 Excellent

Sherri

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tammy and all of the staff were very courteous and welcoming! LOVED the pool and location!
Stayed 2 nights in Mar 2024
Response from tf on Apr 1, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Elizabeth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay
Stayed 1 night in Mar 2024
Response from Lexi on Mar 24, 2024
Thank you for your good review. We are very glad you enjoyed your stay with us!Lexi, Front Desk

10/10 Excellent

Rigoberto

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the services was very good.
Stayed 1 night in Mar 2024
Response from tf on Mar 24, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. Rooms were clean. Great location.
Stayed 1 night in Mar 2024
Response from tf on Mar 23, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Heather, Orange Park

Liked: Cleanliness, staff & service, property conditions & facilities
😁
Stayed 2 nights in Mar 2024
Response from Lexi on Mar 22, 2024
We are glad you enjoyed your stay with us at Surestay by Bestwestern in Helen, GA. We hope to see you return soon!Thanks, Lexi Front Desk

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome. The town itself is very cute and everyone was super friendly.
Stayed 1 night in Mar 2024
Response from Lexi on Mar 20, 2024
Thank you. We are glad you enjoyed your stay with us! We hope to see you back soon! Thanks, Lexi Front Desk

10/10 Excellent

Todd

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking distance to everything in town, Room was very clean and ready when we got there. Hostess at front desk were very friendly and helpful with any of our questions....
Stayed 1 night in Mar 2024
Response from tf on Mar 18, 2024
Thank you for your feedback regarding your stay with us.We are happy you enjoyed your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Tammey

Traveled with family
Liked: Cleanliness, staff & service, amenities
Loved everything about this place . Everyone so nice and caring
Stayed 2 nights in Feb 2024
Response from Keir front desk on Mar 2, 2024
Thank you for choosing to stay with us! Your feedback is greatly appreciated!

8/10 Good

Susan

Stayed 2 nights in Feb 2024
Response from tf on Mar 21, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

8/10 Good

Lellanis

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Keir front desk on Mar 2, 2024
Thank you for choosing to stay with us! Your feedback is greatly appreciated.

6/10 Okay

Bobby

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
LOCATION
Stayed 2 nights in Feb 2024
Response from tf on Feb 28, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

doug

Stayed 1 night in Feb 2024
Response from tf on Mar 20, 2024
Thank you for your feedback regarding your stay with us.We are pleased you enjoyed your stay with us.Tammy, Front Desk Manager

8/10 Good

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Good stay
Stayed 4 nights in Feb 2024
Response from Keir G. front desk on Feb 23, 2024
Thank you for staying with us and your feedback is very important to us!

10/10 Excellent

Marcie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff Fantastic
Stayed 1 night in Feb 2024
Response from Keir G. front desk on Feb 22, 2024
Thank you for choosing to stay with us here at Surestay! We hope to see you again!

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a problem that we needed maintenance man. He arrived within 5 minutes and was extremely helpful and courageous.. shoved our problem within 10 minutes. Staff at front desk and maid service were very professional!
Stayed 2 nights in Feb 2024
Response from Lexi on Feb 21, 2024
We are glad you enjoyed your stay at Surestay by Bestwestern. We aim to please our guest in a timely manner and the best we can. We hope to see you back soon!

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and professional. The rooms were equipped with everything we needed, and was very clean and comfortable the location was convenient to everything. The continental breakfast was so good. The staff made it very delightful.
Stayed 1 night in Feb 2024
Response from tf on Feb 13, 2024
Thank you for your feedback regarding your stay with us.We are glad you enjoyed your stay with us.Tammy, Front Desk Manager

2/10 Terrible

rusty

Stayed 1 night in Jan 2024
Response from tf on Mar 20, 2024
We appreciate you completing the post stay review. However, without specifics about what your were not pleased with we have no way of knowing what and where we need to do better.Tammy, Front Desk Manager

10/10 Excellent

Millie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay! Great value!
We had a really nice stay to celebrate our anniversary. Front desk and housekeeping ladies all super friendly and courteous. The room was really nice, clean and comfortable. They made recent upgrades including TV which was 55” which was nice. Nice to have breakfast included…oatmeal, different breads, cereal, refrigerated hard boiled eggs, yogurts and breakfast sandwiches. Coffee was yummy. Loved the Christmas decor and spirit. Definitely will stay here again!
Stayed 3 nights in Jan 2024
Response from Keir G. front desk on Jan 24, 2024
We are so glad we could make your stay enjoyable!! Thank you for staying with us and we look forward to seeing you again!

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff and very clean. Close to everything in town.
Stayed 1 night in Jan 2024
Response from Keir G. front desk on Jan 24, 2024
Thank you for staying with us and for your feedback! We are so thankful you chose to stay with us and hope you visit again!

8/10 Good

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tf on Jan 22, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Isaac

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very friendly and made the place feel like home.
Stayed 3 nights in Jan 2024
Response from tf on Jan 18, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

8/10 Good

Rachael

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and very helpful
Stayed 1 night in Oct 2023
Response from Keir G. on Jan 20, 2024
Thank You for staying with us and your feedback is appreciated!

6/10 Okay

Hayley

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Bring your own towels
The hotel was clean. Beds were average to hard. Bathroom clean but curtain tiny, barely fit in tub. Worst thing was... they gave an elaborate speech about not using room towels at the pool (only reason we booked this hotel). That we should only use the pool side towels. At 29 degrees we run to pool. Four of us...one towel. My husband goes to the front desk, she says... "not my problem". ?????
Stayed 1 night in Jan 2024
Response from tf on Jan 17, 2024
Thank you for your feedback regarding your stay with us. I apologize for any inconvenience, the issue caused you.Your feedback helps us to know how and what to make our guest stay better.Tammy, Front Desk Manager

8/10 Good

Jane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from tf on Jan 17, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Glenda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from tf on Jan 18, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

8/10 Good

Shauna

Stayed 2 nights in Jan 2024
Response from tf on Feb 5, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Jackie

Stayed 1 night in Jan 2024
Response from tf on Feb 5, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Wendy, Soperton

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great
Stayed 2 nights in Jan 2024
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

8/10 Good

Manuel

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
The property was clean a bit outdated but nice overall.
Stayed 2 nights in Dec 2023
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

ELIANE

Stayed 4 nights in Jan 2024
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

8/10 Good

Juan A.

Stayed 1 night in Dec 2023
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

10/10 Excellent

Jesus

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, with good parking, a clean room, and a relatively quiet night.
Stayed 1 night in Dec 2023
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

2/10 Terrible

Laurie

Traveled with family
Disliked: Staff & service, room comfort
Stayed 1 night in Dec 2023
Response from tf on Feb 1, 2024
Thank you for your feedback regarding your stay with us.According to your score you had some issues with your stay.We cannot fix any issues or make our guests stay the experience you want if we are not made aware of the issues.We apologize for any issues you had during your stay.Tammy, Front Desk Manager

10/10 Excellent

Jeffrey

Stayed 1 night in Dec 2023
Response from Keir G. front desk on Jan 21, 2024
Thank you for staying with us and for your feedback!

8/10 Good

Betty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager

8/10 Good

Linette

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super I love the hotel
Stayed 1 night in Dec 2023
Response from tf on Jan 15, 2024
Thank you for your feedback regarding your stay with us.Tammy, Front Desk Manager