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Indoor pool
Indoor pool
Desk, laptop workspace, free WiFi, linens
Desk, laptop workspace, free WiFi, linens

Guest reviews

3.7 out of 5 Good
974 reviews
Guests rated this property 3.8/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Breakfast included
Parking included
Air Conditioning
Housekeeping

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment

Map

Explore the area

Popular LocationHelen Festhalle5 min walk
Popular LocationHelen Arts & Heritage Center6 min walk
Popular LocationUnicoi Hill Park6 min walk
AirportGainesville, GA (GVL-Lee Gilmer Memorial)51 min drive

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  • Suite, 1 King Bed, Non Smoking, Jetted Tub

    4.4/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking, Jetted Tub
  • Standard Room, 2 Double Beds, Accessible, Bathtub

    4.5/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, 2 Double Beds, Accessible, Bathtub
  • Suite, 1 King Bed, Non Smoking, Jetted Tub

    4.5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking, Jetted Tub
  • Suite, 1 King Bed, Non Smoking, Jetted Tub

    5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsSuite, 1 King Bed, Non Smoking, Jetted Tub
  • Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

    4.5/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More detailsStandard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave
  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

    4.2/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More detailsStandard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

About this area

Helen

Located in Helen, SureStay Hotel by Best Western Helen Downtown is in a walkable area with good shopping. Helen Festhalle and Helen Arts & Heritage Center are cultural highlights, and some of the area's activities can be experienced at Smithgall Woods State Park and Helen Tubing & Helen Water Park. Helen Waterpark and North Georgia Zoo are also worth visiting. Take an opportunity to explore the area for water adventures such as rafting and other activities like golfing. Guests love the hotel's central location.
Visit our Helen travel guide
View in a map
Popular Location

What's nearby

  • Helen Festhalle - 5 min walk
  • Helen Arts & Heritage Center - 6 min walk
  • Unicoi Hill Park - 6 min walk
  • Charlemagne's Kingdom - 8 min walk
  • Alpine Helen/White County Convention and Visitors Bureau - 10 min walk

Getting around

  • AirportHartsfield-Jackson Atlanta Intl. Airport (ATL) - 113 min drive

Restaurants

  • La Cabana Express — 3 min walk
  • Cafe International — 3 min walk
  • Bodensee Restaurant — 3 min walk
  • Granny's Famous Funnel Cake — 4 min walk
  • Troll Tavern & Restaurant — 5 min walk

About this property

SureStay Hotel by Best Western Helen Downtown

Hotel with free breakfast, near Chattahoochee National Forest
This smoke-free hotel features an indoor pool, coffee/tea in a common area, and a microwave in a common area. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Additionally, a refrigerator in a common area, a 24-hour front desk, and a TV in a common area are onsite. All 58 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and TVs with cable channels. Hydromassage showerheads, coffee makers, and free local calls are among the other amenities available to guests.
SureStay Hotel by Best Western Helen Downtown offers 58 accommodations, which are accessible via exterior corridors and feature coffee/tea makers and hair dryers. Televisions come with cable channels. Guests can make use of the in-room refrigerators and microwaves. Bathrooms include shower/tub combinations with hydromassage showerheads, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard sanitization guidelines of We Care Clean (Best Western)
Follows industry sanitization guidelines of SafeStay (AHLA - USA)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking

Food and drink

  • Free continental breakfast available daily
  • Coffee/tea in common area(s)

Things to do

  • Indoor pool

Family friendly

  • Indoor pool
  • Microwave
  • Refrigerator

Conveniences

  • No elevators

Guest services

  • 24-hour front desk
  • Daily housekeeping

Languages spoken

  • English

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility
  • Raised toilet seat
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • Shared microwave
  • Shared refrigerator
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Linens

Bathroom

  • Free toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Shampoo
  • Shower/tub combination
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch TV
  • Cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in from 3:00 PM - 11:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

The following facilities or services will be unavailable from September 9 2020 to December 31 2020 (dates subject to change):
  • Dining venue(s)
Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Helen Ga Super 8
SureStay Helen Downtown
Super 8 Motel Helen Ga
Super 8 Helen Ga Motel
Super 8 Helen Ga Hotel
Helen Super Eight
Super Eight Helen
Helen Super 8 Hotel
SureStay Hotel Helen Downtown Best Western
SureStay Helen Downtown Best Western
SureStay Hotel Best Western Helen Downtown
SureStay Best Western Helen Downtown
SureStay Hotel Helen Downtown by Best Western
Surestay By Best Helen Helen
SureStay Hotel by Best Western Helen Downtown Hotel
SureStay Hotel by Best Western Helen Downtown Helen
SureStay Hotel by Best Western Helen Downtown Hotel Helen

Frequently asked questions

Can I cancel my reservation for free at SureStay Hotel by Best Western Helen Downtown and receive a full refund?
Yes, SureStay Hotel by Best Western Helen Downtown offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Hotel by Best Western Helen Downtown cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at SureStay Hotel by Best Western Helen Downtown?
As of Oct 21, 2020, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Helen Downtown on Nov 1, 2020 start from $94, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does SureStay Hotel by Best Western Helen Downtown have a pool?
Yes, this property has an indoor pool.
Is SureStay Hotel by Best Western Helen Downtown pet-friendly?
No, only service animals are welcome at the property.
How much is parking at SureStay Hotel by Best Western Helen Downtown?
Self parking is free at this property.
What time is check-in at SureStay Hotel by Best Western Helen Downtown?
Check-in is from 3:00 PM–11:00 AM.
What time is check-out at SureStay Hotel by Best Western Helen Downtown?
Check-out is at 11 AM.
Where is SureStay Hotel by Best Western Helen Downtown located?
Situated in the mountains, this hotel is 0.3 mi (0.4 km) from Helen Festhalle and 1.3 mi (2.1 km) from Chattahoochee National Forest. Helen Arts & Heritage Center and Unicoi Hill Park are also within 10 minutes.
3.7
Good
5 - Excellent
295
4 - Good
350
3 - Okay
166
2 - Poor
107
1 - Terrible
56

3.8/5

Cleanliness

4.0/5

Staff & service

3.8/5

Amenities

3.5/5

Property conditions & facilities

4/5 Good

Traveled with family and small children, Traveled with family
Happy face iconLiked: Cleanliness, staff & service
Close to down, easy walk. We enjoyed our stay. Recently updated but could use a tad bit more tlc
Stayed 2 nights in Oct 2020

5/5 Excellent

Business traveler, Traveled with family
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Helen. Staff very helpful and friendly, rooms are clean, comfortable and adequate.
Stayed 2 nights in Sep 2020

4/5 Good

Traveled with family and small children
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was at a nice location. Very easy walk to Downtown Helen. The hotel has been updated so that was a plus. The bathrooms could use some new toilets. Over all it was a good stay.
Stayed 2 nights in Sep 2020

5/5 Excellent

Traveled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Nice pool, ac works good. Can walk to down town Helen
Stayed 1 night in Aug 2020

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean room and great location. Call hotel for pricing because it could be cheaper than Expedia.
Stayed 1 night in Jul 2020

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