Exterior

Reviews of Hampton Inn And Suites Hemet

2.5 out of 5
Hampton Inn And Suites Hemet
3700 W Florida Ave, Hemet, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 636 out of 1001 reviews" "
Rating 8 - Good. 238 out of 1001 reviews" "
Rating 6 - Okay. 55 out of 1001 reviews" "
Rating 4 - Poor. 31 out of 1001 reviews" "
Rating 2 - Terrible. 41 out of 1001 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

beverly, Harrisburg

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Walls are too thin. Xan alway hear the people above you. Lost piwer twice while thwrw when asking when it w I uld be back on the manafer was called and thwynsaid you can always go to another hotel
Stayed 4 nights in Apr 2024
Response from Desiree on Apr 26, 2024
Thank you for sharing your feedback Beverly. We apologize for the inconvenience that the power outage caused, unfortunately this type of issue is out of our control. Since you required electricity for your breathing machine, our main concern was making sure you could take whatever option you needed to and we would make sure to adjust billing if necessary. In this case, fortunately the power was restored back quickly and that was not needed. We do sincerely apologize for the inconvenience, and we thank you again for your stay with us. Take care.

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Desiree on Apr 26, 2024
Thank you so much for your awesome review. We are so pleased to hear you enjoyed your stay with us. Take care and we hope to welcome you back in the future.

10/10 Excellent

Penelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Desiree on Apr 24, 2024
Thank you so much for your awesome review Penelope! We love your feedback and are so pleased you enjoyed your stay with us. We hope to see you again soon. Take care!

10/10 Excellent

Jasmine

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay no complains everything was wonderful!
Stayed 2 nights in Apr 2024
Response from Desiree on Apr 23, 2024
Thank you so much for your kind words Jasmine! We appreciate your feedback and are so pleased you enjoyed your stay with us. Hope to see you next time!

10/10 Excellent

Cynthia, Merced

Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Came for business trip a day early and they allowed us to stay in thesameroom
Stayed 1 night in Apr 2024
Response from Desiree on Apr 23, 2024
Thank you so much for your review Cynthia! We are pleased to hear that you enjoyed your time with us and hope to welcome you back in the future.

10/10 Excellent

Christian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and good servicie
Stayed 1 night in Apr 2024
Response from Desiree on Apr 16, 2024
Thank you so much for your feedback and for your stay with us. We appreciate your business, and we hope to see you again in the future.

10/10 Excellent

Jarely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need of more staff. Waiting for a while to get checked in. Overall I like the room I stayed in.
Stayed 1 night in Apr 2024
Response from Desiree on Apr 16, 2024
Thank you so much for your feedback Jarely. We apologize for the delay but we are pleased to hear you enjoyed your guest room. We hope to see you again soon!

8/10 Good

Ashley

Stayed 1 night in Apr 2024
Response from Desiree on May 3, 2024
Thank you for your kind review Ashley! We are pleased you enjoyed your stay with us and hope to welcome you back again in the future. Have a great day!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Lisa Billieu on Mar 27, 2024
Hi Joseph,I wanted to thank you for staying with us. We appreciate the time you took to review us. See you again soon.

10/10 Excellent

arellano

Stayed 1 night in Mar 2024
Response from Lisa Billieu on Mar 27, 2024
Hi Arellano,We are so glad you enjoyed your stay with us. We look forward to seeing you again soon! Take care.

10/10 Excellent

Sylvia

Stayed 3 nights in Feb 2024
Response from Lisa Billieu on Mar 27, 2024
Thank you Sylvia,Glad you enjoyed staying!

10/10 Excellent

Clint

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 1 night in Feb 2024
Response from Desiree on Feb 25, 2024
Thank you so much for your awesome review! We are so thrilled you enjoyed your time with us, and we hope to welcome you back in the future. Take care!

10/10 Excellent

Anthony

Traveled with family and small children, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 2 nights in Feb 2024
Response from Lisa B on Feb 12, 2024
Hey Anthony, Thank you for taking the time to share your feedback. Glad you had a great stay with us. Come see us again soon.

6/10 Okay

Marco Antonio

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
Rethinking rating!
I was very surprised by the rating of this hotel, and when you arrive. The hotel amenities are outdated in some of the rooms. I have several complaints to the front desk who told me everything was rain weather related. My heater did not work. My TV did not work. It was just a horrible experience. Customer service rep didn’t even acknowledge you or apologize. They just said well they were busy and that’s it.
Stayed 2 nights in Feb 2024
Response from Lisa B on Feb 12, 2024
Dear Mr. Antonio, I apologize for the problems you had during your stay. I assure you we do care about your feedback. Thank you for the opportunity to coach & counsel our team. This response or lack of is unusual. I assure you we have taken notes to address the problems you made us aware of. Thank you again. I hope to see you in the future.

10/10 Excellent

Zoila

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay
Stayed 1 night in Feb 2024
Response from Lisa B on Feb 12, 2024
Hi Zoila,Thank you for staying and sharing your experience. We love having you here!!

8/10 Good

MARIE

Stayed 2 nights in Jan 2024
Response from Lisa Billieu on Mar 27, 2024
Hi Maria,We are glad you came to stay with us. Looking forward to hosting your next stay. Thank you for rating us! Cheers,

8/10 Good

MARIE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The handicap shower sprayed water all over the curtain which leaked onto the floor which made it dangerous for my elderly mother and aunt. The ceiling is thin and we could hear everything the neighbor upstairs was doing from walking to sitting on the bed. It was very annoying.
Response from Lisa B on Feb 12, 2024
Hello Marie,Thank you for sharing the details of your stay. I assure you we are addressing the issues you have mentioned. I hope to see you in the future. Until next time, take care.

10/10 Excellent

Lori

Business traveler, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, clean rooms.
Stayed 1 night in Jan 2024
Response from Lisa B. on Jan 30, 2024
Hi Lori,We thank you for your kind words. Glad you had a good stay. Thank you again for coming. See you on yolur next visit.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Lisa B on Feb 12, 2024
Hi Andrew,I wanted to thank you for staying and providing a survey score of 5 out of 5. We appreciate you and your business. Looking forward to seeing you in the future.

8/10 Good

Eryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton Inn Hemet
Great hotel for our quick trip. Love that a big breakfast is included and parking is super easy. The bed was too firm for us but the room was overall in good condition and very comfortable. The staff members were all so friendly and helpful.
Stayed 1 night in Jan 2024
Response from Desiree on Jan 29, 2024
Thank you so much for your stay with us and for your feedback! We thank you for taking the time to share your experience with us and hope to see you again. Take care.

2/10 Terrible

Edmund

Liked: Cleanliness
Check in time is 3pm. Our room was not ready until 440pm. We sat in the lobby and waited.
Stayed 1 night in Jan 2024
Response from Desiree on Jan 29, 2024
Hello Mr. Vasquez, I am not sure what happened exactly on the day of your arrival, but I do see your reservation was checked in at 3:28pm. We apologize for the delay as our housekeeping department does try its best to have all of our room types ready by 3pm but it is not always possible. We appreciate your stay with us and thank you again. Have a wonderful day!

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy and convenient. Very polite staff. Clean inside and out. Very happy with our stay.
Stayed 1 night in Jan 2024
Response from Desiree on Jan 29, 2024
Thank you so much for your awesome review! We are thrilled you enjoyed your stay with us and we hope to see you again in the future should your travels ever bring you this way. Thank you again for your stay!

10/10 Excellent

Cynthia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Desiree on Jan 24, 2024
Thank you so much for your fantastic review! We are so thrilled you enjoyed your stay with us and we hope to see you again soon! Take care!

10/10 Excellent

VANESSA

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 11 nights in Jan 2024
Response from Desir on Jan 22, 2024
Thank you so much for your feedback Vanessa! We are so pleased you had a great stay with us and we can't wait to see you again! Take care!

10/10 Excellent

gregory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Power outage
The front desk associate was great as well as the manager and received an upgrade at no cost thanks again.the room was immaculate everything was extremely clean
Stayed 1 night in Jan 2024
Response from Lisa B on Jan 16, 2024
Hi Gregory,Thank you so much for taking the time to share your feedback. So glad to hear we are making our guest happy! Take care.

4/10 Poor

Shantilese

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 250 deposit I think that’s to high.
Stayed 1 night in Jan 2024
Response from Desiree on Jan 10, 2024
Thank you for your review of your stay with us. Our security deposit rate is 250, but is fully refundable. If you ever need anything for your stay to be more comfortable, please let us know. Take care.

10/10 Excellent

Valeria, Oxanrd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property and room were very clean
Stayed 1 night in Jan 2024
Response from Lisa B on Jan 8, 2024
Hi Valerie,Thanks for taking the time to review us. See you next time!

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place to stay
When we arrived the toilet had been used and a used hand towel was on the sink. We wiped down the bathroom ourselves with bacterial wipes. Just very odd
Stayed 3 nights in Jan 2024
Response from Lisa B on Jan 8, 2024
I am really sorry to hear about your bathroom condition upon arrival. That is very un-usual! I will be sure housekeeping is aware, so this does not repeat itself. Thank you for sharing your experience with us.

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Hot tub could be a little warmer. Enough towels for the total duration of the stay. Very clean!
Stayed 2 nights in Jan 2024
Response from Davinse70 on Jan 8, 2024
Hello and thank you for taking the time to share your experience. Glad you liked our cleanliness. The jacuzzi does get temperamental during the colder days. Come see us again.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Desiree on Jan 10, 2024
Thank you so much for your review David. We appreciate your stay with us and your feedback and hope to welcome you back again in the future. Take care.

6/10 Okay

Mike

Traveled with family
Disliked: Property conditions & facilities
OK
It was just OK.
Stayed 1 night in Jan 2024
Response from Davinse70 on Jan 8, 2024
Hi Mike,Thank you for your time and the review. Not sure what we could have done better, but we do hope we will get the chance to make it a great day for you.

10/10 Excellent

sharron

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional, friendly and welcoming
Stayed 3 nights in Dec 2023
Response from Desiree on Jan 4, 2024
Thank you Sharron! Come back and see us again!

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Lisa B on Feb 12, 2024
Hey Russel,Just wanted to thank you for staying and sharing your feedback. We love having you here!

10/10 Excellent

Vicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Our stay was amazing clean and the suites are big enough for 6 people, the staff is respectful and courteous as well as very helpful. We had a great time here I highly recommend it. Is about 20 minutes from the casino and there are many places to eat nearby. I really liked it.
Stayed 1 night in Dec 2023
Response from Desiree on Jan 4, 2024
Thank you so much for your feedback! We love hearing about your stay with us and we are so pleased you enjoyed your time here. Come back and see us again soon!

10/10 Excellent

Maricela, San Diego

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and seemed to care that we enjoyed our stay.
Stayed 1 night in Dec 2023
Response from Desiree on Jan 4, 2024
Thank you so much for your review. We appreciate your feedback and hope to welcome you back in the future. Take care!

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Hotel needs serious updating. USB ports on one side of bed did not work. Bathroom was nothing special. No table. Coffee maker was strange. TV out of date and no access to streaming. Stay at Soboba hotel if you can.
Stayed 1 night in Dec 2023
Response from Lisa B. on Jan 1, 2024
We appreciate you taking the time to share your experience. I apologize for the USB port not working. These other amenities will be available very soon. Happy New Year!

8/10 Good

Steve

Stayed 1 night in Dec 2023
Response from Lisa B. on Jan 1, 2024
Thank you so much for staying and sharing your feedback. Happy New Year ahead!

8/10 Good

Vasana

Stayed 1 night in Dec 2023
Response from Desiree on Dec 30, 2023
Thank you so much for your review Vasana! We hope to welcome you back in the future. Take care and Happy Holidays!

6/10 Okay

Jesus, Casa Grande

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The lady at the front desk wasnt to be found for about 30 mins.
Stayed 1 night in Dec 2023
Response from Lisa Billieu Operations Manager on Dec 26, 2023
Hello Jesus,We appreciate you taking the time to share your experience. I apologize for any delay in the front desk availability. She may have been helping another guest at the time. I hope everything else during your stay was great! Happy New year!

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities
Es el mejor de Hemet, estuvimos muy felices en Hampton Inn, muy cerca de todas las tiendas.. gracias gracias… todo el personal muy amable y muy profesional!!! Invitada a volver!!! Gracias gracias!
Stayed 3 nights in Dec 2023
Response from Desiree on Dec 25, 2023
Es el mejor de Hemet, estuvimos muy felices en Hampton Inn, muy cerca de todas las tiendas.. gracias gracias… todo el personal muy amable y muy profesional!!! Invitada a volver!!! Gracias gracias!

10/10 Excellent

Linda Sue

Stayed 7 nights in Dec 2023
Response from Lisa B on Jan 16, 2024
Thanks Linda, we appreciate the time you took to review us. See you next time. Until then be kind to you!

10/10 Excellent

linda

Stayed 1 night in Dec 2023
Response from Desiree on Dec 16, 2023
Thank you so much for your kind review Linda! We are pleased you enjoyed your stay with us and hope to see you again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service
The staff was very friendly.
Stayed 3 nights in Dec 2023
Response from Lisa B. on Dec 13, 2023
Hello Mr. Thomas,Just wanted to say thank you for the nice review! Looking forward to seeing you in the future. Have a nice day!

8/10 Good

Nereida

Liked: Cleanliness, staff & service, property conditions & facilities
As expected
Response from Lisa B on Feb 23, 2024
Thank you for staying. Come see us again soon.

8/10 Good

JOE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good experience, will use them again
Stayed 1 night in Dec 2023
Response from Desiree on Dec 6, 2023
Thank you so much for the kind words Joe! We are so pleased to hear you enjoyed your stay with us. We hope to welcome you back again. Take care.

10/10 Excellent

Rene, El Paso

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel !
Stayed 1 night in Nov 2023
Response from Desiree on Dec 5, 2023
Thank you for the great review, Rene! We appreciate your kind feedback and hope to see you again.

10/10 Excellent

Stacy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff are great
Stayed 2 nights in Dec 2023
Response from Desiree on Dec 5, 2023
Thank you so much for your feedback Stacy! We appreciate your business and thank you again for staying with us.

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, friendly staff, good breakfast
Hotel was nice, staff was very friendly, they provide a nice breakfast, easy check-in
Stayed 1 night in Nov 2023
Response from Desiree on Dec 5, 2023
Thank you so much for your kind review, Bruce! We are so pleased you enjoyed your stay and our daily breakfast. We hope to see you again. Take care.

10/10 Excellent

DeAndre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, probably will return.
Stayed 2 nights in Nov 2023
Response from Desiree on Nov 30, 2023
Thank you for your awesome review! We are so happy you enjoyed your time with us and we look forward to seeing you again in the future. Tare care!

10/10 Excellent

Nurzed

Liked: Cleanliness, amenities
Stayed 1 night in Nov 2023
Response from Desiree on Dec 25, 2023
Thank you so much for your stay with us! We are so pleased you enjoyed your time here and we hope to invite you back soon. Take care and happy holidays!