Heyen Vacations from $1,264

Proximity and bug room

We checked in and out with a real person which was welcoming. The hotel was clean and efficient in a great area with lots of local shops and cafes and bars to get food, with fantastic transport links and easy access to the Eilenriede wooded pathways where you can walk/cycle from one end of the city to the other. We chose the hotel to be near to friends in the area. If you arrive much after midnight either on arrival or after an evening out, then you have to ring the doorbell to be let in. We were pleased there was some security but felt that this could be done better as it wasn’t always clear that the bell had rung and sometimes the staff were slow to respond. Breakfast was a large array of hot and cold savoury and sweet buffet style. All nicely presented. Bedrooms were well proportioned with excellent storage, the option of a minibar fridge (buy in contents) and options of other hotel facilities. Large screen tv. We had a twin room and I found the bed a bit firm for my liking and the bedding felt a bit over-starched or rough. But it was comfortable enough. We also had a window which opened on a security latch as well as air-conditioning though couldn’t cool the room below 18 degrees at night. Bathroom had a lovely rainfall shower with alternative flexible showerhead. All was clean. All information regarding hotel was found on TV menu so it lacked the personal touch a bit as we weren’t told anything more about the facilities in person apart from breakfast. Lovely hotel.

I would book this hotel again. It was well priced and in a very convenient area for travel. But there are two things that stick out: 1. The hotel room door didn't fully latch shut when I left for an hour. When I came back the door was visibly open. Luckily my room was further away and I was only out briefly. So the chance for someone to go into my room was limited. But it's still concerning. Nothing was missing. You need to make sure the door is fully shut, with a lot of force. 2. The WiFi policy is kind of odd. Only one device per room could connect at a given time. So if you have multiple devices (e.g traveling with a phone, tablet, and a laptop) or multiple people, not everyone can use the WiFi at the same time. Unless you pay extra. You have to log in and log out.

We checked into the hotel for one night. The room was really comfortable and a good size, and there were many good options for breakfast, both hot and cold food. The lady on the desk, Karina, was fantastic... we had car troubles as we arrived and she she helped us store our luggage and let us leave the car in the parking lot for 2 days as we sourced a part. Lifesavers! Definitely recommend.

I really luke the hotel but they need a sauna spa area