Hillcrest Point Vacations from $258

Check-in is @ 3pm. We arrived at 4:05pm and the front desk staff had a problem with the key cards. She called the IT dept and 20 minutes she was able to check us in. Then she tells me the room I reserved with a "king bed" was not ready, housekeeping is still cleaning it. Am I willing to take a room with two queens? No, that is not what I reserved. Once I arrived at Raleigh airport, I confirmed my check-in because I had to state what type of vehicle I was driving. This also asked if I wanted to check-in @ noon for a $30 fee. I am so glad I did not select that option. We were not given the keycard to our room that I reserved until 4:45ish. This was absolutely terrible and the front desk staff said she was going to address my dislike and the inconvenience I encountered, but I never heard back for any employee at the hotel.

Check in was confusing. Was showed to a room that was not ready. Then shown a room that already had someone in it. Then the 3rd room was on the 4th floor where they were renovating. Room was far enough away from the construction that it was very quiet. Furniture in the room is adquate but outdated. Bathroom had a dirty towel hanging in it. Staff was very friendly. Facility is pet friendly with nice pet area. Breakfast was adequate with variety. Would i stay there again? Probably.

perfect stay whether you’re passing through or staying a few days

Staff lovely, breakfast good, everything clean, the young man picking up from breakfast was such a hard worker!

Everyone that worked there was amazing! From the staff at the front desk to the girls that managed the breakfast!!