Hotels near Historic Gardner Station

"Our room was filthy, booked a double queen and when we checked in, they didn’t have one available…upgraded us for free to a “suite” and it was dirty. Dead bugs in the window, the deadbolt on the door didn’t work, just overall bad."

"Paint drippings all over bathroom floor, toilet leaked and several outlets in room didn’t work. Staff was nice, good breakfast."

"Our room was really gross. We were immediately hit in the face by the smell of mildew upon entering our room. Couch was so stained that we didn’t sit on it. Bathroom had broken fixtures. Bathtub was dirty. Some sort of substances on the walls. They were sold out so we couldn’t switch rooms. "

"Room was clean, but that’s about it the heat did not work. The heat left you frozen one hour and extremely hot the next as the thermostat was broke and the wall unit was not working properly. The bathroom sink faucet leaked. The bed was not comfortable the pillows were flat and basically non existent. We had to unplug the fridge in the room as it was making loud noises. Toilet ran nonstop. "

"Your showers are horrible. Have to get wet just to turn on. The couch was filthy. Not as clean as expected. Food was awful too"

"I specifically booked a spa tub room expecting to actually be able to use the spa tub—but that turned out to be a complete disappointment. Within minutes of arriving and trying it out, it was clear the tub was not working at all. When I brought this to the front desk, Nancy was completely unhelpful. She acknowledged that the tub was broken, yet refused to offer any reasonable solution—no room change, no partial refund, nothing. It was frustrating to pay for a higher-tier room and not receive what was advertised. To make matters worse, staff claimed the tub had been working for the previous guest, which seems highly unlikely given how quickly the issue showed up. It felt more like an excuse than an explanation. I was told a manager would follow up, but I’m still waiting on that call. Overall, very poor customer service and a disappointing experience. I would not recommend booking a spa tub room here unless you’re okay with the risk of it not working and getting no resolution."

"Apart from the pool and fitness centre being out of service, the rest of the stay was good value. Breakfast was simple, but ample: a good start to the day."

"Only complai t was our TV did not work and the person at the front desk was less than helpful."

"There is no coffee maker in the room you must go to kitchen and both beds feel like you sink to the bottom Shower is a plus, great water pressure and it’s good for tall people Breakfast was decent but no waffle maker "