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Reviews of Casa de Avila Hotel

3 out of 5
Casa de Avila Hotel
Avenida San Martín 116 - Vallecito, Arequipa, Arequipa

Reviews

8.6

Excellent

Rating 10 - Excellent. 59 out of 138 reviews" "
Rating 8 - Good. 63 out of 138 reviews" "
Rating 6 - Okay. 11 out of 138 reviews" "
Rating 4 - Poor. 4 out of 138 reviews" "
Rating 2 - Terrible. 1 out of 138 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Fredy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous hotel in the centre of Arequipa.
This is a very well located hotel near the Main Square. The rooms and breakfast are fantastic. Above all, the friendly and ever polite staff will always be there to assist you with tours, restaurants and recommend new/trendy places. An absolute gem near the historic centre of Arequipa.
Stayed 4 nights in Jan 2024

6/10 Okay

lora

Stayed 1 night in Jun 2023

10/10 Excellent

Vrushali, Plano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

10/10 Excellent

Jan-Willem van der

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hostel/hotel with friendly staff. Have breakfast in the garden!
Stayed 2 nights in May 2022

10/10 Excellent

Verified traveler

Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great hot showers. Very accommodating staff with excellent recommendations for dining and activity in Arequipa.
Stayed 2 nights in Aug 2019

8/10 Good

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2019

8/10 Good

Kim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice, the garden was very pretty and relaxing. Very pleasant and helpful staff. They even stored our luggage after check-out as our flight was in the evening.
Stayed 1 night in Jan 2019
Response from armando on Feb 20, 2019
Keeping luggage for our guests after check-out is one of the many services we provide without any additional cost. Staying in our livingroom, garden or any of our social spaces for guest waiting to leave in the evening are also some other we provide. Thanks

10/10 Excellent

José, Sydney Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Great location, friendly staff. Beautiful courtyard. Breakfast was good. Hope Guly recommended.
Stayed 1 night in Nov 2018

2/10 Terrible

José, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a very comfortable stay. All my expectations were met.
Stayed 1 night in Nov 2018
Response from Cristina Espino on Jan 3, 2019
We are very glad to hear that! Here in Casa de Avila we work as hard as we can to meet our clients expectections, we hope to see you again!

10/10 Excellent

PM, Montreal, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everybody working there and i mean everybody was nice, helpful, smiling and happy to be there. Location is perfect ! I highly recommend this place
Stayed 1 night in Oct 2018
Response from armando on Oct 15, 2018
Thank you. We try to do our best. Casa means house in Spanish. We try to offer you a warm and personal service with high quality. You are our guest, you deserve the best.

8/10 Good

Verified traveler

Comfortable stay
Clean rooms in nice location.
Stayed 1 night in Sep 2018
Response from armando on Sep 18, 2018
Thank you, we will try to improve in order to get those golden 5 in the future.

10/10 Excellent

Verified traveler

A great hotel in Arequipa
The hotel is beautiful and it is very close to the main plaza. Our room was very comfortable. The breakfast in the morning was good. And all the staff was very attentive. We also took the cooking class, which was a different tourism experience. They also took care of our laundry, inexpensive and really quick. I was communicating with them through WhatsApp and didn’t have any issue since we had to check in early at 5 am. Definitely coming back to Casa de Avila b
Stayed 2 nights in Jul 2018
Response from armando on Sep 12, 2018
So happy you enjoyed your stay in Arequipa. And hope you will come back anytime. Doors opened for friends. Thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient and Relaxing
Great stay. Even prepared a little early breakfast for us on request since we had to leave for the airport a but before breakfast time. All the staff were so friendly, helpful, and professional.
Stayed 1 night in Aug 2018
Response from armando on Sep 12, 2018
Thank you for your visit. We call it personalized service. We adjust it to your needs. Hope you also enjoyed Arequipa.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would stay again.
Loved the hotel and staff. The garden area is so peaceful - a perfect spot to relax. Also found the room to be very comfortable. Very clean and just spacious enough. Stayed with my friend in a twin room, and the beds were definitely bigger than twin size - either doubles or fulls. Bathroom was also clean and convenient. Location is great - close enough to the Plaza and just off a couple side streets enough to be quiet. Wifi works GREAT. Delicious breakfast spread.
Stayed 1 night in Aug 2018
Response from armando on Sep 12, 2018
Travelling with friends is so fun! and we try to keep your fun and experience the top. Thanks for being with us. Keep enjoying travel.

8/10 Good

Kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, beautiful courtyard
We stayed here for two nights, arriving and leaving at 5am both times. They offered us early check in for an additional charge which was extremely convenient and meant we could sleep when we arrived. The room was on the ground floor, next to the beautiful courtyard. Clean and good size. It was quite cold but on the first night staff gave us a hot water bottle which was great, unfortunately we didn't get one on the second night. Breakfast was reasonable, hot drinks, a few juices, cheese/bread/fruit. Unfortunately they didn't offer breakfast takeaway when we checked out at 5am (we've been offered that at other hotels which is always appreciated). Location was a little out of the way but we knew that when booking our stay, only a 10 minute walk into the centre of town which was good. Staff are very friendly and helped us organise a rafting trip at a very reasonable price.
Stayed 2 nights in Jul 2018
Response from armando on Sep 12, 2018
Well, now you will have that early breakfast. It's part of our regular services since Sept 15th. And weather has changed, we are getting to Spring. No cold anymore!. Thank you for visiting Arequipa and Casa de Avila

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, suprizingly good food.
This is suprizingly nice place in Arequipa. They have a cooking school there. Every meal was made with care and understanding. The staff was super nice.
Stayed 1 night in Jun 2018

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay in Arequipa.
A lovely villa complex just outside of the main centre of Arequipa. Within walking distance of all the central attractions. Rooms opened up into a lovely courtyard which was amazing in the sunshine. A great breakfast and very helpful staff. The room was a little cold but it wasn’t really an issue. Highly recommend.
Stayed 2 nights in Jun 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay in Arequipa
Hotel is situated within walking distance to Plaza De Armas with all the shopping, attractions and restaurants. Staff is very helpful, polite, and flexible Nice garden for chilling during the day or have breakfast at in the morning. Peruvian cooking class takes place here twice a day. Rooms are a bit outdated but we've noticed that throughout Peru. Positive experience overall.
Stayed 2 nights in May 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 1 night in May 2018

10/10 Excellent

Dennison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved Arequipa
The staff was great really helpful and accommodating. The breakfast which is included is amazing especially when enjoyed in their sunny courtyard. The hotel is close enough to the historical downtown center to easily walk but far enough that it's nice and quiet
Stayed 3 nights in May 2018
Response from Cheyenne Bouwman - Dpto. Reservas on Jun 7, 2018
Thank you so much for your kind words! We are happy to hear you have enjoyed your stay. We believe breakfast is the most important meal of the day for which we have fresh fruits, eggs in all its ways and freshly made juices for example. Getting well-deserved rest is necessary while traveling, we understand that. I am glad you got to catch some sun on our sunbeds and a good night rest in our comfortable beds. We hope to may see you again in the near future!

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from armando on May 8, 2018
Thank you very much . We keep improving. Now breakfast is buffet style and has vegetarian options.

10/10 Excellent

powing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good everything
Stayed 1 night in Mar 2018
Response from Armando on Apr 17, 2018
Such a valuable review will be shared with our staff! Girls preparing breakfast every day and those cleanning rooms plus contact staff, are always happy to hear their job is recognized by our friends. Welcome anytime

10/10 Excellent

Benita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful gardens and very relaxing environment
We thoroughly enjoyed our stay at this hotel. Gardens and courtyard walkways were pleasing to the eye, staff were great and Breakfast was plentiful and tasty. Hotel is a little older than some other places we stayed but it had a lot of character. The plus is that Peruvian cooking and Spanish lessons are on site for your enjoyment.
Stayed 2 nights in Feb 2018
Response from Armando on Feb 15, 2018
Thank you for your visit. We are improving our breakfaste and keeping rooms very clean and comfortable. And of course, you still have the Peruvian Cooking available!

10/10 Excellent

loren, uSA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel with efficient and friendly staf
Location perfect.... easy walk to Plaza Arma but in quiet neighborhood....breakfast were great with a pleasant your lady looking after us. Center open garden area complete with big turtle was nice place to relax....wif was a little weak in the evenings
Stayed 4 nights in Aug 2017

6/10 Okay

Wendy

Liked: Staff & service
Disliked: Room comfort
Rustic charm but primitively rooms
Wonderful staff, nice garden, but fairly primitively hotel. Thick blankets but no heat, no hairdryer, iron, etc, must discard toilet paper in the bin. About a seven-minute walk to the main square.
Stayed 1 night in Aug 2017

10/10 Excellent

Laura, St. Paul, MN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Arequipa's finest!
My daughter and I spent three nights at this hotel. The staff was incredibly helpful and supportive. We had our own cooking class which was amazing. I can't say enough good about this place. Highly recommended by us both!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Armando on Jul 4, 2016
Wow, four stars! Thank you very much. We are still working on getting those five. New for this season? Improved breakfast in all rates! and discount on THe Peruvian Cooking Experience to all of our guests!

8/10 Good

Marge, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 night stay Oct 2015
We enjoyed the quiet relaxing atmosphere at this hotel and would stay again. It was far enough away from the Plaza De Armas to that it was quiet but only a 10 - 15 minute walk away. The staff were v.g. Breakfast was OK. There was the option to buy a cooked breakfast. We enjoyed having breakfast in the garden each day and also relxed there in the afternoons. The shower water was cold our last monring, but we just waited for an hour or so before showering. I did feel that we were overcharged for our laundry, but no big deal, would pay up front next time rather than at check out. Overall a very pleasant stay.
Response from Armando on Jul 1, 2016
And now you have cooked cereal! and sorry about the shower, gas system did not worked. We take good care of that this season. Laundry in Arequipa is a little expensive because we are in a desert. About 1.04 dollars per kilo. We were very happy with your visit. Thanks

8/10 Good

annia, Phoenix

Liked: Cleanliness, staff & service, room comfort
The staff was great! They were so helpful and accommodating.
Response from Armando on Jul 6, 2016
Thank you so much. All our staff works hard to make your staying comfortable and this commentaries motivate us. Remember we have cooking classes for guests at great discount prices. And we don t charge to keep your luggage if you arrive before check in time. Neither for the coffee or juice we invite you as welcome! Thanks

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Garden
Staff was very friendly and helpful. Garden grounds were relaxing and beautiful. The bed was firm but very comfortable. Breakfast was minimal. You could pay extra for eggs/pancakes and fruit. All the other hotels where we stayed those items were included. That is the only negative, otherwise it was lovely. Only stayed there one night. Did the cooking class the next day which was great and convenient. They stored our luggage with no problem during the day.
Response from Armando on Jul 6, 2016
And you can still relax and suntan yourself in our garden, even its winter! . Breakfast has changed. Now you have eggs included and ammount has increased in varieties. Served as buffett, no limit. So happy you enjoyed the whole package including the Cooking Experience. Thank you and keep in touch!

10/10 Excellent

Robinsons, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service
Nice garden. Great Staff. Natalie made wonderful recommendations.
Response from Armando on Jul 7, 2016
Natalie had a baby Our family is growing. WE are very happy. Thank you for staying with us. Welcome anytime!

8/10 Good

Rosanne, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relax and enjoy this place!
Casa de Avila is a big place centred around a lovely sun filled garden where you can enjoy your breakfast. Great breakfast Highly recommend this place. While u are there u can do one of their cooking courses which was fabulous & professional. Or take Spanish classes. The rooms were nice, quiet and bathroom a good size. The hot water was just hot enough not to complain about, we would prefer hotter. Very good English speaking staff. Short walk to main center, safe. Make sure you do the free walking tour it's the best way to get the most out of Arequipa , such a nice little town .

10/10 Excellent

Jovita

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Annie, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities
Simple but with beautiful large garden courtyard
Very friendly and helpful staff, safe, very pleasing place. The large garden courtyard has lounge chairs and is full of trees and flowers. The rooms are simple, but sufficient. Good walking distance to everything. For longer stays the place offers Spanish and cooking classes.

8/10 Good

SquirrelGirl, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cozy hotel near city center
Clean and comfort rooms; lovely incourt garden (turtle there!:-) and super-friendly and helpful staff. Small breakfast that is runing out of everything very quickly. There is no hairdryer at the room and no complimentary shampoo. Very comfortable location. Would recommend!

8/10 Good

Sandy, montreal, qc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and nice garden
Staff very helpful and smiling. Thanks to Alex, Raquel and Natalia Room is clean and has basic facilities The garden is so nice though we didnt have time to enjoy it.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis near downtown
In my opinion, the beautiful garden with the huge tree in the middle was the most important characteristic. It made my experience very pleasant, specially because I wanted to relax. You can lay down on the armchairs all you want, surrounded by the beautiful scenery. This place is like an oasis, because even though this hotel is only 5 block from the plaza de armas, you cannot hear all the noise. In addition, their breakfast is well served, their rooms are clean and pretty decent. Their service was very good, I highly recommend this hotel!

8/10 Good

Chris, Oxford UK

Liked: Cleanliness, staff & service
Lovely courtyard garden and very friendly staff
I stayed for 4 nights with a family group as my son got married in Arequipa. The hotel is inexpensive so one can't expect luxury - the rooms are quite basically furnished but clean and the bed was okay. Shower pressure was poor in my room but others said theirs was like a power shower, so maybe rooms on the ground floor are better than first floor. My room had a fairly large flat screen TV (which I didn't use). The breakfast is quite basic, but okay for the money and one can order extras such as fruit salad which was huge and excellent for very little extra. The courtyard garden makes the hotel as it was great place to relax and the staff were incredibly helpful and friendly. Location is good - only about 5-7 min walk in to the central plaza. The hotel runs various language and cookery courses which others in my group took (the cookery) great fun, informative and very good value.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
This hotel is excellent. The location is just minutes from the historic centre, breakfast is excellent and the rooms are quiet and look over a beautiful communal courtyard. All the staff were exceptional in helping us with any queries and making arrangements for us.

8/10 Good

Casper, Paris

Liked: Cleanliness, staff & service
Hotel with great garden and good service.
Nice hotel, about 10 mins walk from main plaza. Super garden, breakfast basic, room fine. Very nice staff.

10/10 Excellent

Joshua, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place to stay in Arequipa
Really great place to spend a couple of days. Fantastic courtyard in which to relax, and where breakfast is served. Rooms very comfortable - try for one on the first floor overlooking the courtyard. Breakfast is tasty and optional extras of omelettes and scrambled eggs. Very quiet and a good night's sleep. Wi-fi fast. Location about a 5 minute walk from plaza de armas.

8/10 Good

Hendrik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Elizabeth, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly, welcoming cozy place
My boyfriend and I spent two nights here. It's a really welcoming, cozy place. Raquel, the manager was really helpful with answering questions, offering to let us leave our baggage when we traveled to Colca Canyon, calling cabs and making suggestions. We took the cooking class and loved it. The instructor was sweet and really knowledgeable and the dishes we made were both delicious. We took the seafood class and made both ceviche and pescado ala macho (sp?). The class was also a great way to meet other guests and travelers. It's located a few blocks off of the main square, convenient but nice and quiet. The courtyard is fantastic, we spent a lot of our time there, comfortable seats and good wifi signal. The room was pretty basic but had everything we needed. The one constructive criticism I would make is better blinds, the sun rose at 5 am and our room was really light, would would make it a bit hard to sleep later if you're sensitive to that. It was a really pleasant stay, and a great deal. We're hoping to come back soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City Oasis
Older building, but very clean. The garden space is lovely! An excellent place to relax. Good breakfast, very helpful staff and reasonable pricing!

8/10 Good

Roy, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, clean and cheap
Good location, clean and cheap. Good value for the price.

8/10 Good

Stef, NZ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Class Staff
We arrived later than scheduled on the overnight bus, with arrangements to meet up with our tour guide. All was co-ordinated well, rooms available and meeting re-scheduled.

8/10 Good

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
looks better in the pictures
the staff in the hotel is great, helpful and friendly, the room very very small not pretty not comfortable, the worst was the bathroom i could here others people conversation, people passing by not good at all, bfast was OK.

8/10 Good

Socrates, Canada

Liked: Cleanliness, staff & service
good location and friendly staff
Armando was very prompt in answering my emails and coordination went on smoothly. We made arrangement for an airport pickup and the driver was there when we arrived. The staff was very friendly and fave us information - what to see in the limited time frame and where to eat - that we needed for the afternoon that we will be in Arequipa. The hotel is very near all the tourist attractions. The room that we got was clean but was a bit small. Breakfast was adequate.

10/10 Excellent

barbara, canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel in quiet location
Lovely garden, quiet neighborhood but walking distance to main plaza. English spoken at front desk. Hotel works with Giardino tours and will book tours to Colca canyon.