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Mandarin Oriental, Hong Kong

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Indoor pool
Indoor pool
TV, DVD player, pay movies
TV, DVD player, pay movies

Overview of Mandarin Oriental, Hong Kong

Mandarin Oriental, Hong Kong

5 out of 5

4.8/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 24-hour vacancy between guest room stays

Explore the area

  • Popular LocationLan Kwai Fong7 min walk
  • Popular LocationVictoria Harbour9 min walk
  • Popular LocationHong Kong - Macau Ferry Terminal13 min walk
  • AirportHong Kong (HKG-Hong Kong Intl.)36 min drive

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About this area

Hong Kong

Located by the sea, Mandarin Oriental, Hong Kong is in Central & Western District neighborhood and is connected to a shopping center. Central Ferry Piers and The Hong Kong Observation Wheel are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Landmark Shopping Area and IFC Mall. Traveling with kids? Don't miss The Peak Tram.
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Popular Location

What's nearby

  • Legislative Council Building - 2 min walk
  • Landmark Shopping Area - 4 min walk
  • Lan Kwai Fong - 7 min walk
  • Victoria Harbour - 9 min walk
  • Hong Kong - Macau Ferry Terminal - 13 min walk

Getting around

  • Hong Kong Central Station - 2 min walk
  • Hong Kong Station - 4 min walk
  • Hong Kong International Airport (HKG) - 29 min drive

Restaurants

  • China Club — 4 min walk
  • Amber — 4 min walk
  • L'Atelier de Joël Robuchon — 4 min walk
  • Maxim's Palace — 5 min walk
  • CIAK - In The Kitchen — 5 min walk

About this property

Mandarin Oriental, Hong Kong

5-star luxury hotel connected to a shopping center in Central & Western District
Along with 8 restaurants, this smoke-free hotel has a full-service spa and an indoor pool. Other amenities include 2 bars/lounges, a health club, and a snack bar/deli. All 494 soundproofed rooms feature WiFi and 24-hour room service. TVs with cable channels and DVD players provide a bit of entertainment, and guests will also appreciate thoughtful touches like pillow menus and bathrobes.
Mandarin Oriental, Hong Kong offers 494 air-conditioned accommodations with DVD players and minibars. A pillow menu is available. Televisions come with cable channels and pay movies. Rooms have partially open bathrooms. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. In-room massages and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a health club, and a sauna.
The Mandarin Spa has massage/treatment rooms and couples treatment room(s). Services include Thai massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a spa tub.

The spa is open daily.

Awards and affiliations

Mandarin Oriental, Hong Kong is listed in the 2020 Travel + Leisure 500.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (HKD 190 per day), Wired Internet (surcharge)
  • Available in some public areas: WiFi (HKD 190 per 24-hour period), Wired Internet (surcharge)

Parking and transportation

  • Valet parking on site (HKD 600 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: HKD 372 for adults and HKD 251 for children
  • 8 restaurants
  • 2 bars/lounges
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • Fitness center
  • Full-service spa
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English
  • French
  • German
  • Italian
  • Japanese
  • Korean
  • Russian
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference space
  • Meeting rooms

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - prenatal
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Bathroom (partially open)
  • Designer toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Cable channels
  • DVD player
  • Pay movies
  • TV

Food and drink

  • Coffee/tea filters (reusable)
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Composting
  • Desk
  • Eco-friendly cleaning products used
  • In-room massage
  • Phone
  • Recycling
  • Safe
  • Slippers
  • Soundproofing
  • Turndown service

Similar properties

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Hong Kong
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5 star
5 star
Pool
Pool
Air conditioned
Air conditioned
Family friendly
Family friendly
Hotel
Hotel
Guest rating 4.5+
Guest rating 4.5+

Policies

Check-in

Check-in from 3:00 PM - midnight
Early check-in subject to availability
Early check-in is available for a fee (amount varies)
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding
Rollaway/extra beds are available for HKD 600.0 per night
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: HKD 372 for adults and HKD 251 for children (approximately)
  • Fee for in-room wireless Internet: HKD 190 per day (rates may vary)
  • Fee for in-room wired Internet: HKD 190 per day (rates may vary)
  • Fee for wireless Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Fee for wired Internet in public areas: HKD 190 per 24-hour period (rates may vary)
  • Valet parking fee: HKD 600 per night (in/out privileges)
  • Early check-in is available for a fee (subject to availability, amount varies)
  • Late check-out is available for a fee (subject to availability, amount varies)
  • Rollaway bed fee: HKD 600.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding
Only registered guests are allowed in the guestrooms
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Hong Kong Mandarin Oriental
Mandarin Oriental
Mandarin Oriental Hong Kong
Mandarin Oriental Hong Kong Hotel
Mandarin Oriental Hotel Hong Kong
Mandarin Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong
Mandarin Oriental, Hong Kong Hotel
Mandarin Oriental, Hong Kong Hong Kong
Mandarin Oriental, Hong Kong Hotel Hong Kong

Frequently asked questions

4.8
Exceptional
Rating 5 - Excellent. 542 out of 647 reviews
5 - Excellent 84%
Rating 4 - Good. 75 out of 647 reviews
4 - Good 12%
Rating 3 - Okay. 15 out of 647 reviews
3 - Okay 2%
Rating 2 - Poor. 8 out of 647 reviews
2 - Poor 1%
Rating 1 - Terrible. 7 out of 647 reviews
1 - Terrible 1%

4.8/5

Cleanliness

4.8/5

Staff & service

4.6/5

Amenities

4.7/5

Property conditions & facilities
Write a review

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The stay was very good and especially the Mandarin Club which was a nice feature in addition to our club room. Hannah Mok, the manager in the mandarin club was extremely helpful and professional and we were very happy with the service there. All the staff were friendly and it was a pleasure to stay in this hotel and I shall certainly come again. One minor issue, which was resolved, was regarding the room view. Hotels.com stated it was a statue square view but it was not. However, the hotel helped us to resolve the issue and delivered us a great experience during our stay there. Thank you Mandarin Oriental.
Stayed 1 night in Mar 2021

4/5 Good

Stayed 1 night in Feb 2021

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Stay
Value for money
Stayed 1 night in Feb 2021

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

3/5 Okay

Liked: Staff & service
Stayed 1 night in Dec 2020