Horton-Cum-Studley Vacations from $1,425

Clean room, friendly staff

We had an issue arriving to London. I tried to contact the hotel but the phone number wasn't working so I sent a message informing we would be arriving the next day and wanted to confirm our reservation was held for us and that our room would be ready in the morning. I received no response. Upon arrival we were told that the hotel was sold out and a room was not yet available for us (even though we had paid for the previous night). We had to check our luggage at the front desk. When we returned that evening I explained the situation and asked for a credit for the previous night since we had pre-paid for a room that should have been available to us. We were told by the front desk that our reservation was good and that what we said wasn't true. Very disappointed to be accused of making something up and if our room had been available to us then why would we have had to check at our luggage at the front desk rather than putting them in our room? I would like to AGAIN request a credit back for the night we were charged.

Excellent location next to Paddington Station. Lots of great restaurants around. Buses easily available. HopOnHopOff bus stops right in front of the hotel. Hyde Park is a ten minute walk. The downside, as others have stated, is that the rooms are small; two of us couldn't open our suitcases at the same time. The bathroom had glass in the door, which is fine if you're alone, but not fine if you're sharing a room. The inside of the hotel is a maze to get to your room. It's noisy at night, with sounds from the street and people. However, staff were very helpful, particularly in carrying our bags up and down the stairs.

We stayed in a renovated room that was large and comfortable. The front desk staff and restaurant staff were very helpful and courteous. We would stay again.

The guy who greeted us at the front desk was funny and friendly. They let us check in ahead of schedule. Great location and reasonable price!