Dear Robert,Thank you for sharing your comments with us. We regret that the availability of chairs in the pool area did not meet your expectations. Our aim is to provide a comfortable and relaxing environment for all our guests, and we take your comments into consideration to improve our space management.We understand that comfort in the pool area is essential to fully enjoy your time. We thank you for your preference and hope to have the opportunity to offer you a more pleasurable experience on your next visit.In laa'kech!Alfredo Santamaría Gerente General

Dear Jeeho,Thank you for taking the time to share your feedback with us. We’re glad to hear that your overall experience was good and that you found our staff kind and the condition of our place great.We take your comments seriously as our priority is to offer exceptional experiences. We have noted the issues you faced:Room AC not being cold enoughRoom fridge not maintaining the desired temperatureThe inconvenience caused when requesting something from the front deskPlease rest assured that we are addressing these points to improve our service. We are committed to ensuring that our amenities meet the high standards our guests expect and deserve.Your opinions are invaluable to us as they help us enhance our service quality. We hope to welcome you back soon and provide an experience that not only meets but exceeds your expectations.In laa'kech!Alfredo Santamaría Gerente General

Hi Yaniv! Thank you for sharing your review of Live Aqua Cancun, we love to provide the best service and personalised experience and we are so happy to know that we achived that with you!We hope to see you very soon here at your home away from home!In laa'kech!Alfredo Santamaría Gerente General

Dear Cecilia, thank you very much for your preference!We look forward to seeing you in the near future!In laa'kech!

Hello Charbel!Thank you for sharing your positive experience at Live Aqua Cancun. We are glad to hear that you enjoyed the restaurants, friendly staff, pools, and oceanfront view. It's great to know that the hotel accommodated your late flight by allowing you to continue using the facilities and restaurants. Your feedback is valuable, and we hope to welcome you back soon.In laa'kech!Alfredo Santamaría Gerente General

Dear Diego, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Rhonda, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Malaya, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Christy, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

¡Hola, Magda!Muchas gracias por tu preferencia y opinión en Live Aqua Cancun.In laa'kech!Alfredo Santamaría Gerente General

Dear Josh, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

¡Hola, Ricardo!Muchas gracias por tu preferencia, saludos.In laa'kech!Alfredo Santamaría Gerente General

Dear Jesse,We’re absolutely delighted to hear that your stay with us was so enjoyable. It’s wonderful to know that our staff’s friendliness, the delicious food, and the convenience of having a Starbucks on-site all added to your experience. We take great pride in maintaining the cleanliness of our hotel and are thrilled that you appreciated the effort.The ocean front view is indeed one of the highlights of our location, and we’re glad it contributed to making your stay memorable. We’re looking forward to your visit in July and are excited to welcome you back for another exceptional experience.Thank you for choosing us for your stay, and see you soon!In laa'kech!Alfredo Santamaría Gerente General

Dear Melissa and James,Congratulations on your 10-year wedding anniversary! We are overjoyed to hear that your celebration with us was nothing short of amazing. Knowing that the views and our staff contributed to making your special occasion memorable fills us with pride.Your kind words are a testament to the dedication we have in providing an impeccable experience for our guests. It’s guests like you who make our work truly rewarding.We eagerly await your return and promise to continue delivering the exceptional service that you’ve come to expect from us. Melissa & J, here’s to many more years of love and stunning vacations!In laa'kech!Alfredo Santamaría Gerente General

Dear Heidi, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Lauren,We are thrilled to hear that your stay at Live Aqua was enhanced by the attentiveness and friendliness of our staff. It’s heartwarming to know that Stephany and Alan, your butlers, made your trip effortless and relaxing. We believe that our staff’s genuine passion for their work and dedication to customer service truly makes a difference.Your kind words about the dining options and the quality of our food are greatly appreciated. We’re delighted that these aspects of your stay met your expectations and contributed to a memorable experience.Thank you for acknowledging the value of the upgrade. It’s feedback like yours that inspires us to keep striving for excellence in everything we do.We look forward to the opportunity to welcome you back and provide another exceptional stay at Live Aqua.In laa'kech!Alfredo Santamaría Gerente General

Estimada Cynthia,¡Nos alegra enormemente recibir sus comentarios positivos! Es un placer saber que Uriel en la piscina, junto con Ricky Ricardo y Alfredo del equipo de entretenimiento, contribuyeron a hacer de sus vacaciones una experiencia relajante y divertida. Nos enorgullece contar con un equipo que se esfuerza por ofrecer un servicio atento y amigable.Sus recomendaciones son la mejor recompensa para nosotros y nos motivan a seguir trabajando para brindar experiencias memorables a todos nuestros huéspedes. Aseguraremos de compartir sus amables palabras con Uriel, Ricky Ricardo y Alfredo, quienes estarán encantados de saber que han sido reconocidos por su excelente trabajo.Esperamos tener el placer de darle la bienvenida nuevamente y continuar superando sus expectativas.In laa'kech!Alfredo Santamaría Gerente General

Dear Amrik, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Dear Alicia, thank you for having chosen Live Aqua Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!

Estimado Manuel, muchísimas gracias por sus increíbles palabras con respecto a su más reciente estancia en su casa, Live Aqua Cancún.Será un gusto recibirle una vez más,Saludos,In laa'kech!

Dear Divyanee, thank you for having chosen Live Aqua Cancun and for taking the time to share this review with us. I deeply regret that we were not able to meet your expectations, since one of our main objectives is the satisfaction of our guests. I do want to ensure you that all your comments were followed up and we are working hard in order to avoid any lowering of our standards or inconveniences for our guests in the future. I remain at your service if there is ever anything I can do for you in the future.In laa'kech!

Dear Tracy, thank you for your preference!We look forward to seeing you soon,In laa'kech!

Dear Michael, thank you for sharing with us your recent experience at Live Aqua Cancun. Our main objective in this business is to exceed our guest's expectations, creating memorable moments that will turn your vacations into an unforgettable experience. There is always room for improvement, and your feedback is greatly appreciated as it helps us pinpoint the areas where we can improve in order to provide the highest standards in the service we offer. We hope to have you back soon. In laa'kech!

Dear Mely, thank you for your preference!We look forward to seeing you soon,In laa'kech!

Dear Zhanar, thank you for your preference!We look forward to seeing you in the near future,In laa'kech!

Estimada Mayra, gracias por sus comentarios con respecto a su reciente estancia con nosotros.Primero que nada, lamento que no logramos superar sus expectativas, por el momento, estamos revisando a profundidad sus comentarios con el equipo de lealtad para que a su regreso podamos estar a las expectativas que usted se merece.Sin más por el momento, le agradezco una vez más.Saludos,

Dear Francisco, thank you very much for taking the time to share your experience; it’s a privilege to know that Live Aqua did more than live up to your expectations with its relaxing ambiance, staff, service, and variety of food. On behalf of all the staff, we would love to welcome you back in the future. In Laa’kech!

Dear Shareece, thank you very much for taking the time to share your experience; it’s a privilege to know that Live Aqua did more than live up to your expectations with its relaxing ambiance, staff, service, and variety of food. On behalf of all the staff, we would love to welcome you back in the future. In Laa’kech!