Viajes a Hurstbourne Acres Todo Incluido Vuelo + Hotel

Premises is totally in need of an update. At the time of check in, one lady was kinda rude. It was about 15 minutes till check in time and she refused to hand us the keys. Our 1 bedroom was falling apart. Drawers were falling off the cabinet. Decor was very old and outdated. When we went to the pool there was a large group of kids in the pool playing games and being loud and splashing all the time. Then a large group came in with loud music that was not comfortable while we were there. Would probably not recommend this facility to anyone or would not stay here again in the future.

Found dead bugs; no other towels, bed sheets, or toiletries. No clean supplies available, and no one is coming to clean the place, especially since staying in the place for a long time.

Amazing property… I would come back in a heartbeat!

The staff was friendly. The room was clean. We liked that there were 2 chairs to sit in, refrigerator was nice and cold and it was quiet on the 3rd floor. The TV didn’t work but staff helped us move to the room next to us when they couldn’t fix the one in our original room. We will book it again.

The bed was terrible. They finally moved me to another room, and things improved a little; however, the noise from the cleaning staff in the mornings was terrible—it was impossible to get any rest. I don't like leaving negative reviews, but they really need to make improvements.