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Reviews of Alpine Tree

3.5 out of 5
Alpine Tree
A-65, N.H. 8, Mahipalpur, 65, New Delhi, National Capital Territory of Delhi

Reviews

6.8
Rating 10 - Excellent. 44 out of 120 reviews" "
Rating 8 - Good. 17 out of 120 reviews" "
Rating 6 - Okay. 23 out of 120 reviews" "
Rating 4 - Poor. 14 out of 120 reviews" "
Rating 2 - Terrible. 22 out of 120 reviews" "

6.8/10

Cleanliness

7.0/10

Staff & service

6.6/10

Property conditions & facilities

Reviews

4/10 Poor

Emily

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Deluxe room?
Overpriced (from this site) I think the rates are probably better if you just turn up or book directly with the hotel. We booked a deluxe room for two adults and one twelve year old but were only given one bed. It took a very long time to get a second mattress. Reception staff didn’t have a record of our booking and seemed to find us hilarious. Breakfast is a very strange experience in a windowless room used to store water bottles with a bizarre selection of choices (cold pasta, parathas, empty cornflake dispensing tube, kettles with chai and warm milk in, toast, cold boiled eggs, papaya). Bedroom windows too thick with dirt to see out of, cold shower, no towels provided until requested.
Stayed 1 night in Mar 2019

8/10 Good

Gurdev

Liked: Room comfort
Quick stop
Decent stay for near airport
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
I was overcharged at least four times for this hotel by Expedia. A reputed company like Expedia should not do such business. Initially I was put in Room 201 which was small and had broken and dusty furniture - even the door-knob for the bathroom was broken. The whole room had a terrible smell of smoke. After some shouting I was put in room 206. 206 was of decent size. It had stains in walls, curtain was dirty, tabletops were stained, bathroom, esp. shower stall was filthy, toilet seat was broken and shower-head did not function. Everything looked old and dirty in the room. The central AC could not be controlled. The worst thing was that hot water was not available for 24 hours. It is turned only for a couple of hours in the morning. The water from the tap is yellow - water tank was not cleaned for years. The internet connection was not there in 206 initially. After shouting it was repaired. The breakfast in basement is served very cold and is not very hygienic. Initially the staff does not respond but when shouted at they complied with the request. Overall my stay of 3 days was a bad experience. This type of hotel should not be even listed by Expedia.
Stayed 3 nights in Dec 2018

2/10 Terrible

Verified traveler

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
I had booked the hotel for my parents. They had a late night connection to catch and they needed a few good hours of rest before a long trip. On arrival there the hotel staff said that they did not have any rooms available at the hotel as they probably had sold it to someone else. They put them up in a place who knows quite a bit away from the hotel. My parents didn’t have a choice as it was only for a few hours.But it sure spoiled their trip and they had to make sure they leave the other place very early as it was in a totally unknown location. Hopefully Expedia takes a notice so that they don’t do this again.
Stayed 1 night in Dec 2018

2/10 Terrible

janki, pune

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible to sum it up
Had booked this after reading multiple reviews across site for my mom who was travelling alone and needed to board a morning flight from delhi airport. But not only was she made to wait beyond 30 minutes to check in but was then given a room which was in terrible condition. She was once again made to wait while the room was being cleaned. Extremely disappointed !
Stayed 1 night in May 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near to air port
Value for money. Excellent look. Resembles like a star hotel
Stayed 1 night in May 2018
Response from Kuldeep Sharma on May 11, 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Alpine Tree A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Reservations

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Courteous but bathroom smelling bad ( of vomit). Also booked a taxi to the airport which failed to arrive on time
Stayed 1 night in Apr 2018
Response from Kuldeep Sharma on May 29, 2018
Dear Guest, Thank you for appreciation, we would like to share with you that Hotel Alpine Tree A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Reservations

2/10 Terrible

mandeep, newzealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service .. book for 3 people only 2 bed av
Bad . No service and never go there ... book for three people and only two single bed available...ask for another bed and never came back to me ..not hygiene at all ..
Stayed 1 night in Apr 2018
Response from Kuldeep Sharma on May 11, 2018
Dear Guest, Thank you for feedback, we would like to share with you that Hotel Alpine Tree A Unit of Aerodrome Group of Hotels, Mahipalpur, Near IGI Airport International and Domestic, means pure and honest hospitality, we do our best to make your stay nice and comfortable. Thanks and regards Reservations

2/10 Terrible

Gurharpreet

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018
Response from Ravindra on Mar 28, 2018
Dear Guest, Thank you for your valuable review. Thanks and regards Ravindra Singh Bagoti

8/10 Good

Sunil

Liked: Staff & service, room comfort
Good
Stayed 1 night in Mar 2018
Response from Ravindra on Mar 28, 2018
Dear Guest, Thank you for your valuable review. Thanks and regards Ravindra Singh Bagoti

2/10 Terrible

Bob ji, Auckland New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst possible customer service ever!!!
Had 4 hours spare before our international flight and decided to find a hotel to refresh and relax. Booked through Expedia a couple of hours prior. Showed my booking confirmation and did all the check in formalities to be told we have to pay. Explained that it has already been paid and forwarded the confirmation email to the receptionist. However they kept insisting that there is no proof and they haven’t received any confirmation from Expedia. They let us in but was called to go down twice! We were even told it was our problem and to call Expedia to sort it out! That would’ve been a very expensive and unnecessary phone call so we asked the receptionist to call their local contact from Expedia but they refused. We decided to leave since the staff were stressing us out. Even during checkout they’re insisting we haven’t paid, though the confirmation email from Expedia clearly stating the payment was collected by them. We offered to pay so we can leave but was only allowed when our taxi arrived. Worst service ever.
Stayed 1 night in Mar 2018
Response from Ravindra on Mar 28, 2018
Dear Guest, Thank you for your valuable review. Thanks and regards Ravindra Singh Bagoti

6/10 Okay

Gill, NZ

Disliked: Staff & service, property conditions & facilities
Wifi wasn’t working propery whole night.Overall average.
Stayed 1 night in Feb 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

6/10 Okay

Verified traveler

Liked: Staff & service
Nice budget hotel close to the Airport
Good customer service. Nice hotel for few hours stay.
Stayed 1 night in Feb 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Misleading pictures. Dirty rooms. Avoid
I wanted an inexpensive hotel for one night close to the hotel as we were spending only a couple hours in delhi during a transit. Upon arrival , we were told that the reservation was not confirmed and they had to give us a substitute room , whereas I had called orbits and confirmed our reservation a few days back. Then they gave us a dirty room, sheets were definitely not changed from the stay prior to us. Torn sheet and beddings. Dirty bathroom. Had it not been 11pm , I would’ve switched hotels. I was constantly worried that someone might break into our room. The hotel staff was super nice though. Overall, I wouldn’t recommend this hotel for family. You get what you pay for.
Stayed 1 night in Feb 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

2/10 Terrible

Carlos, Bogota

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very expensive acording to hotel quality
Fortunately I was only five hours, the beds were dirty, damaged, the bathroom was terrible, I definitely don’t recommend this place
Stayed 1 night in Feb 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Manuj, Hyderabad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We chose hotel near to airport because after travelling we start feeling tried. Reached early morning to hotel get ready and start exploring places in delhi. Room was as much clean as its shown in photo. Comfortable bed with comfortable linen bed bed sheet helps in good sleep. Nice to stay here, will stay here again if visit to delhi.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Nidhi, UN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel was clean and tidy. the hotel staff was too co operative.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Mayank, Udaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We traveled in this hotel as a couple and stay here for 1 day. Room was not so much spacious but still there was big bed and sofa provided for seating. The staff was very courteous.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Shyam, Jaipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I came to Delhi few days back and I was very tired because of the jet lag so I just moved to this hotel which seemed to be very nice. The interior of this hotel is really very charming
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Nickie, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here for 2 nights and can surely say that i cant get any better hotel than this in NCR Staff was very cooperative and well baheved.Value for money is best here.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Bevar, Madhya Pradesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short stay at this hotel, had few business meetings alligned for the next day after checkin. It is just on the highway and the plus point is that it is also very near to the Metro Station. i will again book this hotel as will have to attend a conference next month in Feb.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Neelima, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very close to airport
This was a good hotel. The rooms are very comfortable, the breakfast was ok, and it starts pretty early in the morning, the staff was really nice. I ordered room service and it was good and came promptly. It has free WiFi which works fairly well.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Deepti, MUMBAI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff here is very good and helpful.
We stayed at Hotel Alpine Tree couple of days back. Must say that the staff here is very good and helpful. They go out of their way to assist. I needed some help in travelling to visit local in Delhi and they were outstanding.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Sanika, JK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay I recently visited the hotel for conference. Located right at the airport very convenient to travel in city. Just 20 minutes away from the exhibition centre. Staff is very friendly and helpful.Will definitely stay again next time
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

Mehta, Raipur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed here second time to take the next day fligh
Stayed here second time to take the next day flight. We arrived in the evening. They have good food options. The day we stayed, it was either tuesday the vegitarian food was very good. The room is cosy, good toiletry, clean sheets. Good sleep quality. Please opt for a room slightly away from road to avoid sound. They serve breakfast from 7 in the morning. I do not understand the logic when they are close to the airport, it should have been earlier. Even after asking, if they could provide early breakfast, they were not helpful.
Stayed 1 night in Jan 2018
Response from Ravindra on Feb 26, 2018
Dear Guest, Thanks for your valuable review. Thanks and regards

10/10 Excellent

AVON, AH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I have stayed at this location several times in the last few years. It is quite close to the airport and so ideal for an overnight after a long trip in.
Stayed 1 night in Jan 2018
Response from Kuldeep Sharma on Jan 8, 2018
Dear Avon, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Almoato, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here for 1 night before heading back to the UK. Complimentary transfer to airport by the hotel for the morning which is only 10 mins away.
Stayed 1 night in Jan 2018
Response from Kuldeep Sharma on Jan 8, 2018
Dear Almoato, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

8/10 Good

Mannie, IN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location especially for transit air passengers. Polite helpful staff although some staff response time slow as very busy. Competitive rates in the location. The room was of a decent size and the buffet breakfast was ok.
Stayed 1 night in Jan 2018
Response from Kuldeep Sharma on Jan 8, 2018
Dear Mannie, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Punit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location of this hotel is excellent, it is few minutes away from the airport, the complimentary breakfast is good.
Stayed 1 night in Jan 2018
Response from Kuldeep Sharma on Jan 8, 2018
Dear Punit, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would rate it as a good transit hotel, I would surely stay if I would transit for short distance or a single night stay.
Stayed 1 night in Jan 2018
Response from Kuldeep Sharma on Jan 8, 2018
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Borrie , Uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay to near airport, overnight stay 5 mins to terminal 3 Airport
Stayed 1 night in Jan 2018
Response from Kuldeep Sharma on Jan 8, 2018
Dear Borrie, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Nidhi, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff, location, room was clean all we wanted to stay near airport and took 10 mins to airport. 300 for airport drop was not bad cost.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Jan 5, 2018
Dear Nidhi, Thank you for your kind review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Dravesh, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely located near airport, but we didnt liked the food served was salty
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Jan 5, 2018
Dear Dravesh, Thank you for your kind review, we will take necessary action and review why was the food was salty and get back to you. Thanks and regards Kuldeep Sharma

10/10 Excellent

Wolder Cliff, AUSTRALIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed here when we landed in New Delhi and when we were leaving from New Delhi. The service was exceptional ,the hotel was clean and the staff are most helpful-the food was good.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Jan 2, 2018
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Jogie, MY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed at the Hotel Alpine Tree for 2 nights after travelling for 3 weeks in India & prior to flying to Southern India from Delhi. We are a middle aged couple who travel extensively but like some comfort! I can’t understand why there are negative reviews about the Hotel, It is in a great location within Aerocity, the security is excellent for the times we’re currently living in and the staff are so helpful & friendly. Pradeep in reception was really helpful and gave us a good room which is simply fabulous. Also Mr. Khan from housekeeping was super efficient & checked I had plenty of items I needed. It’s lovely to encounter such warm friendly & helpful staff. The rooms are adequately sized as are the bathrooms. The beds are extremely comfortable and the whole place is clean. Don’t be put off by negative reviews compared to other hotels within Aerocity the Hotel Alpine Tree is great value. I highly recommended it.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Jan 2, 2018
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

4/10 Poor

Pema

Disliked: Cleanliness, staff & service, property conditions & facilities
Worst hotel to stay.
Not a great stay at all. I won't recommend any of my friends and family to stay in this hotel in the future.
Stayed 2 nights in Dec 2017
Dear Guest, thank you for your valuable review Thanks and regards Kuldeep Sharma

10/10 Excellent

Ranik, Nz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The managers are extremely professional and warm, they are always ready to help out with everything and they let us do a late checkout for free for 2 hours extended stay as we were traveling with 2 years old baby
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

8/10 Good

Ch ope, My

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
The upstairs room is so relaxing and the location is really convenient to reach airport in mins
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Nirankari , Seol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value, and very helpful
It was a great stay, everyone was most helpful, with any of our requirements. They freely shared their local knowledge which was invaluable.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Nicholas, Jp

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were in a really good location to everything Airport, metro, public transport. Organized a local tour to delhi which was brilliant.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Ramya, Ukraine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alpine Tree was a lovely place to stay, the room was clean and the front office really made our stay worthwhile!!!
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

8/10 Good

Gosain , South Africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely supportive staff, which made our stay with an infant a comfortable one. Location of the property is fab.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Richa, Kz

Liked: Cleanliness, staff & service, property conditions & facilities
Small but well appointed. Lovely location. Easy walking distance to the metro station
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Neelam, Ny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was nice and comfortable, clean bedsheet nicely kept amenities
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

8/10 Good

Puneet , United States

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 days in December staff and management were kind and professional. The atmosphere was warm and relaxed
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

8/10 Good

Trinity , Russia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room facilities were very good. Food was good. Near airport
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nearly metro station is biggest advantage. In terms of close go for it. Long stay not recommended.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Rami, Ireland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close option to airport. Just a mile away almost a stone throw away close
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 26, 2017
Dear Guest, Thank you for your valuable review. Thanks and regards Kuldeep Sharma

10/10 Excellent

Ramona, Fr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Checking in and checking out must be moderate we paid for 2 nights said early check-in at 03am is extra charge rest was good not like best
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 18, 2017
Dear Jan, thank you for your stay with us. Thank you and goodbye Kuldeep Sharma

10/10 Excellent

Ben, belgium

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
don't go there
not the place to stay in peak seasons, it took an hour to find our booking and avail the room even booked prior says check in time is 12 but got the rooms at 13 hrs hotel was full of guest we kept waiting at reception area for an hour otherwise good experience at price point rooms were good water provided in room in advance. very close to airport.
Stayed 1 night in Dec 2017
Response from Kuldeep Sharma on Dec 12, 2017
Dear Ben, Thank you for your valuable review. We will investigate this matter within and we assure you will take appropriate action on this. Thanks and regards