Ipala Vacations from $926

Staff were excellent!

Everything was incredible! The cleanliness, the decor, the amenities, the service staff, the views, the rooftop bar and pool were amazing, the location was perfect and close to everything we needed.

Overall, we had a good experience at the hotel. The quality of the food and restaurants was truly excellent, and we were very satisfied with that aspect. However, the issue we faced was that the hotel has a newer 5-star building and an older 4-star section. We booked our stay under the impression that it was a 5-star hotel, but the room we were given was in the older section, and we were not informed about this difference. We only realized this when our friends arrived one day later and were assigned rooms in the newer building with much better amenities, even though we had all paid the same price. This was quite disappointing for us.

The Sanctuary was spectacular. The property is beautifully designed and exceptionally well-built for a truly luxurious stay. The staff was highly attentive, the rooms were incredibly comfortable, and every detail of the design felt thoughtful and intentional, elevating the entire experience. The food was exceptional, and the pools were wonderful. I would highly recommend the all-inclusive package, and we will definitely be coming back. Oh, and Lynn was exceptional. Helped so much!

Loved the special attention from the Concierge Josue. It really made the trip special for our 2 year old daughter. The Family Selection is really worth it for families with young kids.