2 outdoor pools, pool umbrellas, sun loungers
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Reviews of Holiday Inn Resort Ixtapa All Inclusive

3.5 out of 5
Holiday Inn Resort Ixtapa All Inclusive
Boulevard Ixtapa, Lote 2, Playa El Palmar Ixtapa, Ixtapa, GRO

Reviews

7.8

Good

Rating 10 - Excellent. 304 out of 977 reviews" "
Rating 8 - Good. 366 out of 977 reviews" "
Rating 6 - Okay. 173 out of 977 reviews" "
Rating 4 - Poor. 82 out of 977 reviews" "
Rating 2 - Terrible. 52 out of 977 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful authentic place
Stayed 4 nights in Apr 2024
Response from Alberico Gutierrez/Resort Manager on Apr 22, 2024
Dear Guest,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. We hope you will visit us again.

8/10 Good

Agueda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and housekeeping did a nice job every day. Most of the staff was friendly. Food was good in the buffet area bit nothing expectacular. However the specialty restaurant for dinner was really good.
Stayed 7 nights in Mar 2024
Response from Alberico Gutierrez/Resort Manager on Apr 9, 2024
Dear Guest,It was a pleasure for our Staff to have the privilege of keeping an eye on your stay, we hope you continue to give us the opportunity to make this happen. We hope to have you home soon. Come back soon!

10/10 Excellent

Scarlett

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would give it more than 5 stars if I could. We had an absolutely perfect time! I can’t wait to go back.
Stayed 3 nights in Apr 2024
Response from Alberico Gutierrez/Resort Manager on Apr 8, 2024
Dear Scarlett,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

brandi

Traveled with family
Liked: Cleanliness, staff & service
The staff were friendly and great service. The problem is that the bars do not open until 11. So even if you want something to drink like a soda or water at the beach, you’d have to go to the buffet or wait. The hotel is fairly dated and the pools weren’t very clear. However being Spring Break it was very busy. The food was decent with one midweek outside bbq with excellent food. The town and shops are right across the street for good location. They could improve on having at least one bar open earlier and maybe something for snacks between meals.
Stayed 4 nights in Mar 2024
Response from Alberico Gutierrez/Resort Manager on Apr 5, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa.You should know that your feedback is highly valued by our Staff. We use feedback like yours to continually make changes to our brand to improve our guest experience. We hope you will give us the opportunity to serve you again in the future.Thank you again for choosing us here in Ixtapa to take a well-deserved break.

10/10 Excellent

Michael, Aurora

Liked: Cleanliness, staff & service
Stayed 7 nights in Feb 2024
Response from Alberico Gutierrez/Resort Manager on Apr 5, 2024
Dear Michael,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Excellent

Cisilia

Traveled with family
Liked: Amenities
Muy amables nos recibieron, el cuarto limpio todo muy bien volveríamos de nuevo !
Stayed 3 nights in Mar 2024
Response from Alberico Gutierrez/Resort Manager on Apr 3, 2024
Estimada Cisilia,Muchas gracias por su comentario a cerca de nuestro hotel. Me alegra saber que disfrutó de su estadía con nosotros. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Esperamos que nos vuelva a visitar.

8/10 Good

Vanessa

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
This property had excellent service and really good food (primarily Mexican food). The room was quite outdated, and the facilities were quite old (but clean). It was very family friendly here, mostly Mexican families vacationing here. The waves were big most of the time, not great ocean swimming, but beautiful views. Very close to the town for walking in to shop or go to restaurants.
Stayed 2 nights in Mar 2024
Response from CBracamonte on Mar 17, 2024
Dear Vanessa,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

8/10 Good

Winnifred

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Resort is in need of a reno
Stayed 7 nights in Mar 2024
Response from CBracamonte on Mar 13, 2024
Dear Winnifred,Thank you for choosing Holiday Inn Resort to take a well-deserved rest.

2/10 Terrible

Joanne

Disliked: Cleanliness, staff & service, property conditions & facilities
Response from CBracamonte on Mar 13, 2024
Dear Joanne,Thank you for your evaluation, it is very important for us to continue improving our services.

8/10 Good

Gerlad William Lawrence

Liked: Cleanliness, staff & service
Stayed 10 nights in Feb 2024
Response from CBracamonte on Mar 6, 2024
Dear Guest,Thank you very much for your evaluation. We wait for you

10/10 Excellent

Brad Allen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place!! Have been going there 10 years now.
Stayed 10 nights in Feb 2024
Response from Jessica Cruz | Dir Ventas on Feb 29, 2024
Dear guest, we deeply appreciate your comments. We love knowing that you have enjoyed our resort, our staff and our food. We hope to see you very soon, this is your house facing the sea.

6/10 Okay

Gordon

Traveled with group, Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
All staff are friendly . The problem with this hotel is black mold. It’s everywhere. The rooms, and down the hallway’s . They painted over it and it seeps through. It was so run down sadly I will be moving on.
Stayed 12 nights in Feb 2024
Response from Jessica Cruz | Dir Ventas on Feb 22, 2024
Dear guest, We appreciate the time you have taken to leave us this message, we will work on the points you mention to continue improving. and so we can see it again on our property.

6/10 Okay

Daisy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness
Food was great, but it was about the same food everyday not that mu h variations. Drinks were great. Staff was friendly but cleanliness was horrible had to switch rooms, ants, roach, and lizard found in the first room.
Stayed 5 nights in Feb 2024
Response from Jessica Cruz Dir Ventas on Feb 21, 2024
Dear guest, we appreciate the time you give us to leave us your comments. We will work on the points you mentioned, and we are proud to know that you liked our service. All of our staff works hard to exceed your expectations. We hope to see you again in this is your house facing the sea.

8/10 Good

Corina Lynn De

Traveled with partner
Liked: Staff & service, property conditions & facilities
We enjoy this family oriented resort that has close proximity to the beach activities daily, entertainment each night. Can get noisy if a conference is on site. Food is hit and miss,staff,and beach are amazing. Would go agian. The is our secong trip
Stayed 7 nights in Feb 2024
Response from CBracamonte on Feb 15, 2024
Dear Ms. Corina Lynn De,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

4/10 Poor

Martin

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Room is old, loud a/c motor needs replacement didn’t let us sleep repetitive food, no hot water
Stayed 2 nights in Jan 2024
Response from CBracamonte on Feb 6, 2024
Dear Guest,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Good

David Richard

Liked: Cleanliness, staff & service
Stayed 11 nights in Jan 2024
Response from CBracamonte on Feb 6, 2024
Estimado Cliente,Gracias por preferir a Holiday Inn Resort para tomar unas merecidas vacaciones.

8/10 Good

Ronald R, Maplewood

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at this hotel several times. They are slowly upgrading different areas from the aging hotel they started with. The room we had this week was the same room we had on our first stay (oceanfront view) and this time was completely upgraded. The beds are excellent. I only had two irritations, one was the patio door, it kept coming off the track making it difficult to open and close. The other was a coffee pot with no coffee supplies. I enjoy a cup early in the morning and this is one of the HI perks for me. Either give guests supplies or take out the pot? Two bottles of water supplied daily which was nice and a refrigerator in the room. There are 3 restaurants, only two were open and crowded on Friday-Sunday. Food was ok, typical all-inclusive offerings. We prefer to go into town for dinners anyway. The staff is amazing, always helpful and smiling. Pool and beach service was good. This is a family friendly resort, lots of kids having a great time. The location of this hotel cannot be beat, the beach is beautiful and proximity to town is right across the street, so if you can overlook some small flaws you will enjoy your stay.
Stayed 7 nights in Jan 2024
Response from CBracamonte on Jan 29, 2024
Dear Ronald R,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We appreciate your comments and will share these with our team so that we can continue to improve our services. We hope you will visit us again.

8/10 Good

Cassandra, Fort Quappelle

Traveled with family
Liked: Cleanliness, amenities
Didn't have much options for food, was the same things daily. Only one restaurant open most times. Not much for drink options. Waves at ocean were pretty rough. Most staff was rudeish but mostly could have been from the language barrier. Mold smell in our room was pretty harsh for the first couple days we had to open up our door to air it out. Shopping was good across the street. Rooms were quiet
Stayed 5 nights in Jan 2024
Response from CBracamonte on Jan 29, 2024
Dear Cassandra,Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jan 2024
Response from CBracamonte on Jan 18, 2024
Estimada Olga,Gracias por elegir a Holiday Inn Resort para tomar unas merecidas vacaciones.

4/10 Poor

Rosa

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from CBracamonte on Jan 18, 2024
Estimada Rosa,Su valoración nos ayuda a continuar trabajando para seguir mejorando nuestra marca.

8/10 Good

Guillermo Luis

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Overall the hotel and staff were nice. The hotel was smaller than I expected. The only thing that I would like to see improved is the food and for the ice machines to be fixed, it was a hassle having to go to the bar and asking for ice. If you’re on a budget, then is is a good option.
Stayed 5 nights in Jan 2024
Response from CBracamonte on Jan 16, 2024
Dear Guest,Thank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa.You should know that your feedback is highly valued by our Staff. We use feedback like yours to continually make changes to our brand to improve our guest experience. We hope you will give us the opportunity to serve you again in the future.

10/10 Excellent

Rocio

Stayed 3 nights in Jan 2024
Response from CBracamonte on Jan 18, 2024
Estimada Rocio,Gracias por su preferencia para tomar un merecido descanso. La esperamos pronto.

8/10 Good

Eliseo

Stayed 2 nights in Jan 2024
Response from CBracamonte on Jan 16, 2024
Estimado Eliseo,Gracias por su preferencia. Lo esperamos pronto.

8/10 Good

ARTURO

Stayed 4 nights in Jan 2024
Response from CBracamonte on Jan 9, 2024
Estimado Arturo,Gracias por su preferencia. Su valoración es muy importante para nosotros para continuar mejorando nuestros servicios.

2/10 Terrible

irma

Stayed 6 nights in Dec 2023
Response from CBracamonte on Jan 2, 2024
Estimada Irma,Gracias por sus comentarios, sepa usted que su opinión es muy importante para nosotros y las utilizamos para hacer cambios continuos en nuestra propiedad con el objetivo de crear lindas experiencias a nuestros huéspedes. Esperamos que nos dé la oportunidad de volver a servirle en el futuro.

6/10 Okay

Yazmin

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Cbracamontes on Dec 26, 2023
Estimada Yazmin,Gracias. Su valoración es muy importante para continuar mejorando nuestra marca.

10/10 Excellent

Eric

Stayed 7 nights in Dec 2023
Response from CBracamonte on Jan 8, 2024
Estimado Eric,Muchas gracias por su evaluación a cerca de nuestro hotel. Me alegra saber que disfrutó de su estadía con nosotros. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos su calificación. Esperamos que nos vuelva a visitar.

6/10 Okay

Jeffrey Alan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overcrowded by bus tours, tour desk between bar and bathroom in lobby misleading and performs bate and switch tactics.
Stayed 7 nights in Dec 2023
Response from CBracamonte on Dec 20, 2023
Dear Jeffrey Alan,You should know that your feedback is highly valued by our Staff. We use feedback like yours to continually make changes to our brand to improve our guest experience. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Excellent

Carlos Fernando

Stayed 4 nights in Nov 2023
Response from CBracamonte on Nov 7, 2023
Estimado Carlos,Gracias por preferir a Holiday Inn Resort para tomar un merecido descanso. Lo esperamos pronto.

8/10 Good

Jose

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Alberico Gutierrez on Nov 6, 2023
Estimado José,Gracias por su preferencia. Su valoración es muy importante para nosotros. Ha sido un placer haber estado al pendiente de su estadía.

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel and staff highly recommend this hotel.
Stayed 14 nights in Sep 2023
Response from Alberico Gutierrez on Oct 30, 2023
Dear Matthew,It was a pleasure for our Staff to have the privilege of keeping an eye on your stay, we hope you continue to give us the opportunity to make this happen. We hope to have you home soon. Come back soon!

2/10 Terrible

Claudia

Hambreados
Me robaron simplemente, no pude ir porque un día antes de mi entrada falleció mi hermano y aún así no quisieron cambiarme las fechas, están hambreados.
Stayed 3 nights in Aug 2023
Response from CBracamonte on Aug 31, 2023
Estimada Claudia,Gracias por sus comentarios. Lamentamos esta incidencia por lo cual le ofrecemos nuestras más sinceras disculpas. De manera comercial la políticas de cancelación por reservación son no cancelables. Lo sentimos mucho.Cordialmente;Alberico GutierrezResort Manager

4/10 Poor

Yolanda

Liked: Staff & service
Disliked: Cleanliness, room comfort
Not a place to relax, Sauna bar, never again!!
check in was confusing, as i stepped up to counter the lady took my info and walked away, didn't say a word. Then a second persona came up, didn't bother to greet us, or explain anything about the hotel, just gave me the room keys and two other keys, I had to ask what they were for. This place is not a place to be in hot weather, the only airconditioned place is your room! you cannot enjoy a drink at any other location, at this hotel the bar doesn't even have fans, impossible to enjoy a meal or drink, and be cool, unless you want room service. The pools were swarming with children, babies in diapers, people in street clothes, and staff no where in sight. There were even people smoking around the pool area. And trying to get a chair or lounge is impossible, people come into the pool area at 6-7 am and lie towels or personal items to reserve the chairs or lounges, there is signage around, that doing this is not acceptable, but not once did i see staff doing what the signage stated would be done with personal belongings that are left unattended for more than 1/2 hr. I was hoping to get some late evening swimming without having to step over infants and children in the pool, but the pool closed at 8 pm! it was a black flag day on the beach so swimming there was out of the question. The only positive thing i can say if the food is very good, and the servers were extremely friendly and helpful, Maria de Jesus and server Adan were fantastic.
Stayed 3 nights in Aug 2023
Response from CBracamonte on Aug 16, 2023
Dear Yolanda,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service and we can provide a better experience.

10/10 Excellent

Vanessa Lizbeth

Stayed 3 nights in Jul 2023
Response from CBracamonte on Jul 26, 2023
Estimada Vanessa,Muchas gracias por su comentario a cerca de nuestro hotel. Me alegra saber que disfrutó de su estadía con nosotros. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos sus comentarios. Esperamos que nos vuelva a visitar.

4/10 Poor

Raquel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
the staff was overwhelmed because it was full, so the service was poor. the room has cockroaches and also the restaurant, I needed to change my table at the restaurant because it was one. the restaurants were not well organized, long lines to be able to have meals. there were not enough beach chairs, people fighting for finding one empty because most of them were reserved by toys and towels and nobody were using them. I definitely will not come back again.
Stayed 8 nights in Jul 2023
Response from CBracamonte on Jul 25, 2023
Dear Raquel,hank you for taking the time to tell us about your experience at Hotel Holiday Inn Resort Ixtapa.You should know that your feedback is highly valued by our Staff. We use feedback like yours to continually make changes to our brand to improve our guest experience. We hope you will give us the opportunity to serve you again in the future.

8/10 Good

Yadira

Stayed 4 nights in Jul 2023
Response from CBracamonte on Jul 17, 2023
Estimada Yadira,Gracias por su preferencia. Su valoración es muy importante para nosotros, estamos trabajando para continuar mejorando nuestros servicios. La esperamos pronto.

10/10 Excellent

Magdalena

Stayed 3 nights in Jun 2023
Response from CBracamonte on Jul 5, 2023
Estimada Magdalena,Para nuestro Staff fue un placer tener el privilegio de estar al pendiente de su estadía, esperamos que nos siga dando la oportunidad de que esto ocurra. Deseamos pronto tenerle en casa. ¡Vuelva pronto!

4/10 Poor

Stephanie

Traveled with partner
It was a nice resort.,was not impressed that no staff would say anything about kids eating inside the pool food. Kids had food dripping food into the pool. Pool water looked gross by 11am. Pool towels were so strict, be ready to stand in line for 10 minutes just to get towels.
Stayed 4 nights in Jun 2023
Response from CBracamonte on Jun 26, 2023
Dear Stephanie,English"Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,INSERT FIRST NAME, LAST INITIALINSERT JOB TITLE""Thank you so much for your review of our hotel. We appreciate your loyalty as an [INSERT STATUS HERE IF APPLICABLE: Gold Elite, Platinum Elite] IHG Rewards Club member. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,INSERT FIRST NAME, LAST INITIALINSERT JOB TITLE""Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,INSERT FIRST NAME, LAST INITIALINSERT JOB TITLE""Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,INSERT FIRST NAME, LAST INITIALINSERT JOB TITLE""Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely,INSERT FIRST NAME, LAST INITIALINSERT JOB TITLE""Thank you for your feedback. We understand and apologize for the inconvenience caused by[by the attitude of our staff] the construction. We are currently working to make enhancements to deliver a more comfortable stay for all of our guests. We hope for the opportunity to make this up to you the next time you are in the [Ixtapa] area.Sincerely,INSERT FIRST NAME, LAST INITIALINSERT JOB TITLE"Please feel free to contact me at [INSERT CONTACT EMAIL ADDRESS] so I can provide additional assistance.As an IHG [INSERT STATUS IF APPLICABLE: Gold Elite, Platinum Elite] Rewards Club Member, we truly value your feedback. Estimada maria de lourdes,Muchas gracias por su evaluación a cerca de nuestro hotel. Me alegra saber que disfrutó de su estadía con nosotros. Es algo de lo que nuestro personal se enorgullece, por lo que valoramos su calificación. Esperamos que nos vuelva a visitar.Muchas gracias por sus comentarios positivos acerca de su estadia en la propiedad. Como Gerente General de este Hotel, hare extensiva su apreciacion a todos mis colaboradoresMuchas gracias por su opinión acerca de nuestro hotel. Me

2/10 Terrible

Diana

Stayed 4 nights in May 2023
Response from Alberico Gutierrez/Resort Manager on May 15, 2023
Estimada Diana,Gracias su valoración es muy importante para nosotros para continuar mejorando nuestra marca.

8/10 Good

Juan Francisco

Stayed 4 nights in Apr 2023
Response from CBracamonte on Apr 10, 2023
Estimado Francisco,Para nuestro equipo ha sido un placer atenderle. Nosotros continuamos trabajando para seguir mejorando nuestra marca. Vuelva pronto!

8/10 Good

Adam Jo

Stayed 3 nights in Mar 2023
Response from CBracamonte on Apr 10, 2023
Estimado Adam Jo,Thank you for your preference. We are waiting for you soon.

8/10 Good

Alan Barry

Stayed 10 nights in Feb 2023
Response from Alberico Gutierrez/Resort Manager on Apr 3, 2023
Thank you so much for your preference. We are waiting for you soon

10/10 Excellent

Leonid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service: outstanding
Stayed 9 nights in Feb 2023
Response from Jessica Cruz on Mar 4, 2023
Estimado viajer@,Agradecemos el tiempo que se ha tomado en dejarnos estos comentarios respecto a su estancia, siempre estamos dispuestos a seguir trabajando para mejorar. Nos encanta saber que disfruto sus vacacaiones. Seguiremos trabajando para mejorar, esperamos regrese y lo vea por usted mismo. Esteremos esperándolo en esta que es su casa frente el mar.Jessica Cruz Dir. Ventas#HolidayInnResortIxtapa

10/10 Excellent

bernd

Liked: Staff & service, amenities, property conditions & facilities
Stayed 10 nights in Feb 2023
Response from Alberico Gutierrez/Resort Manager on Mar 16, 2023
Dear bernd,Thnak you so much for your preference.

8/10 Good

Norman

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Liked: beach access, beautiful sunsets, staff friendliness Disliked: did not separate kids to kids pool, noisy, hot water in showers cycled hot to cold
Stayed 10 nights in Feb 2023
Response from CBracamonte on Mar 3, 2023
Dear Norman,Thanks for your preference. For our team it was a pleasure to serve you during your stay. It's great that you enjoyed the wonderful sunsets of Ixtapa Zihuatanejo. Know that we have strengthened our maintenance programs so that these incidents do not happen in the future. We look forward to seeing you soon.

4/10 Poor

Peter

Liked: Staff & service
Disliked: Property conditions & facilities
Staff was excellent, cherry and helpful. Facility was extremely crowded with huge numbers of children, due to heavy outreach to the local market. A lot of noisy, late night partying (2 to 3am) disturbed our sleep. Security was involved at least once. The facility was kept clean by the staff, though whiffs of sewage were persistent from our pool side patio. Food was bland and monotonous. Surprisingly, no seafood was offered at this seaside resort!
Stayed 7 nights in Feb 2023
Response from CBracamonte on Mar 3, 2023
Dear Peter,Thank you for your feedback regarding your recent visit to our hotel. We offer you our most sincere apologies for the incidents you suffered during your accommodation. Please feel free to discuss these issues. We value your feedback and appreciate the opportunity to serve you again.

10/10 Excellent

CONSUELO

Stayed 2 nights in Feb 2023
Response from Alberico Gutierrez/Resort Manager on Mar 14, 2023
Estimada CONSUELO,Agradecemos su valoración. Gracias por su preferencia. La esperamos pronto.

10/10 Excellent

Veronica

Stayed 3 nights in Feb 2023
Response from Jessica Cruz on Feb 18, 2023
Estimado viajer@,Agradecemos el tiempo que se ha tomado en dejarnos estos comentarios respecto a su estancia, siempre estamos dispuestos a seguir trabajando para mejorar. Nos encanta saber que disfrutaste nuestro Resort.Seguiremos trabajando para mejorar, esperamos regrese y lo vea por usted mismo. Esteremos esperándolo en esta que es su casa frente el mar.Jessica Cruz Dir. Ventas#HolidayInnResortIxtapa

10/10 Excellent

celia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very attentive! Such nice people, always happy to serve/assist.
Stayed 1 night in Feb 2023
Response from Jessica Cruz on Feb 16, 2023
Dear traveler, We appreciate the time you have taken to leave us these comments regarding your stay, we are delighted to know that the service you received was outstanding, that is what sets us apart from other hotels. We will be waiting for you in this, which is your house facing the sea. Jessica Cruz Sales Director #HolidayInnResortIxtapa

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 13 nights in Jan 2023
Response from CBracamonte on Mar 6, 2023
Thank you so much.Thanks for your preference. For our staff it was a pleasure to serve you during your stay.