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Reviews of Fairfield Inn & Suites by Marriott Jackson

2.5 out of 5
Fairfield Inn & Suites by Marriott Jackson
1335 Vann Dr, Jackson, TN

Reviews

9.2

Wonderful

Rating 10 - Excellent. 439 out of 647 reviews" "
Rating 8 - Good. 144 out of 647 reviews" "
Rating 6 - Okay. 35 out of 647 reviews" "
Rating 4 - Poor. 11 out of 647 reviews" "
Rating 2 - Terrible. 18 out of 647 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia G

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Joni, Alpharetta

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel! Great area with shopping and many restaurants to choose from. Highly recommend!
Stayed 1 night in May 2024

10/10 Excellent

Myra

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our short time there!
Stayed 1 night in May 2024

8/10 Good

Pankaj Har

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sharmon

Stayed 4 nights in Apr 2024

10/10 Excellent

Brandi

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

10/10 Excellent

Christopher

Stayed 2 nights in Apr 2024

10/10 Excellent

Peggy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable
Stayed 1 night in Apr 2024

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When I checked in, I was asked for my card, informed staff I had already paid on Expedia, was told was for incidentals. However, I checked my bank account and had debit for room charge from Expedia another room charge from the hotel and a charge for incidentals. Staff at the desk stated Expedia just put my card on file but didn’t charge it, but that I could get with the manager in the morning and they would take care of it. Frustrating.
Stayed 1 night in Apr 2024

6/10 Okay

Ronald

Okay
Stayed 1 night in Mar 2024
Response from AGM on Mar 31, 2024
I'd love to hear more feedback on how we could make your stay top tier for you and future guests

8/10 Good

Carl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place to stay on our route.
Stayed 1 night in Mar 2024
Response from AGM on Mar 31, 2024
Thank you for your feedback, we appreciate your business.

10/10 Excellent

MIchael

Business traveler, Traveled with family
Liked: Amenities, property conditions & facilities
Good place. Very clean. Staff is very friendly.
Stayed 1 night in Mar 2024
Response from AGM on Mar 31, 2024
Thank you for sharing about your stay!

10/10 Excellent

Pamela

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from agm on Mar 31, 2024
Thank you for sharing about your stay!

10/10 Excellent

Francis

Stayed 1 night in Mar 2024
Response from AGM on Mar 31, 2024
Thank you for sharing about your stay!

10/10 Excellent

Stacy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and vlean
Good customer service and clean
Stayed 1 night in Feb 2024

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and hotel were good. The mattress was not so good. It was firm on the edges but beyond that everything collapsed and rolled to the center. I spoke to the front desk and reported my concern. The staff member said the mattress was probably old. She did not seem concerned beyond that. No "we will check it out" or "sorry to hear that".
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AGM on Feb 12, 2024
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Ed

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice stay! Clean and convenient to many options
Stayed 3 nights in Feb 2024
Response from AGM on Feb 12, 2024
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from AGM on Feb 12, 2024
Thank you for taking the time to provide us with your feedback!

10/10 Excellent

Connie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This property was excellent, beautiful, and clean. The staff helpful . Breakfast was excellent with great choices. We stayed there whe going to meet up with our grandkids on a Friday. It was so above average that we also stayed there on our way back home.. great bed and shower. Excellent!!!!
Stayed 1 night in Feb 2024

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely stay again
Stayed 3 nights in Jan 2024

10/10 Excellent

Luke

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Definitely recommend!
Very clean and comfortable!
Stayed 2 nights in Jan 2024

10/10 Excellent

Cathy S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Yasmin

Stayed 1 night in Jan 2024

10/10 Excellent

Kyle, Nashville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and welcoming! Also, the room was super clean and comfortable.
Stayed 1 night in Dec 2023

6/10 Okay

Young

Traveled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nancy A

Stayed 1 night in Jan 2024

10/10 Excellent

Kelli

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and nice.
Stayed 2 nights in Jan 2024

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Anthony, Lookout Mountain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024

8/10 Good

Phillip, Titusville

Traveled with family
Stayed 5 nights in Dec 2023

10/10 Excellent

Joy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast setup was one of the best I've seen. I'm close to fifty and have traveled quite a bit so my husband and we're impressed on the free breakfast. Staff was extremely friendly, definitely will stay here again when in the area.
Stayed 1 night in Jan 2024

10/10 Excellent

SHEILA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

Lois

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was excellent and friendly. Breakfast was tasty and fresh. Rooms were clean and comfortable. I would definitely stay again.
Stayed 1 night in Jan 2024

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities
New, clean and reasonably priced.
Stayed 1 night in Dec 2023

2/10 Terrible

Jason

Stayed 1 night in Dec 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

MICHAEL

Stayed 4 nights in Dec 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Srinivasulu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had great stay
Stayed 1 night in Dec 2023

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

toni

Liked: Cleanliness, staff & service, property conditions & facilities
Lot of restaurants near by and near the hwy
Stayed 1 night in Nov 2023

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Micki

Traveled with family
Liked: Amenities
👍
Stayed 1 night in Nov 2023

10/10 Excellent

Julie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely courteous and helpful
Stayed 1 night in Nov 2023