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Reviews of Four Points by Sheraton Jacksonville Beachfront

3 out of 5
Four Points by Sheraton Jacksonville Beachfront
11 1st Street North, Jacksonville Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 1000 reviews" "
Rating 8 - Good. 248 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 21 out of 1000 reviews" "
Rating 2 - Terrible. 18 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

RHETTA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Four Points by Sheraton on May 13, 2024
We appreciate your feedback. Thank you.

4/10 Poor

TONI

Traveled with partner
Disliked: Property conditions & facilities
The view was the only thing I was truly happy with. When you first walk in, a wave of strong men’s cologne slaps you in the face and permeates the entire lobby. The room itself was a nice size for a Jr. Suite but the state of the furniture was pretty worn and multiple places were not cleaned well - sticky tables and a spill stain on the white bed. Paint was missing on the walls and there was odd piece of random tape above the bed. Disappointing for the price.
Stayed 1 night in May 2024
Response from Four Points by Sheraton on May 12, 2024
Thank you for taking the time to rate our hotel. We are truly sorry your visit was not the positive experience you deserve. We always want our guests to leave satisfied, and if given the opportunity, we would have taken measures to address every concern while you were staying with us. We hope you will consider giving us another chance to provide you with the hospitality and accommodations you deserve every time you choose us.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and property
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Jane, Thank you for staying at Four Points by Sheraton Jacksonville Beach and for your excellent feedback. We are pleased we exceeded your expectations and that you were impressed with our beautiful hotel and amazing locations. We appreciate your business and look forward to welcoming you back in the future for another enjoyable stay.Best RegardsOfelia Bush,General Manager

10/10 Excellent

Joseph

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, staff very helpful and the rooms all had a great beach view and balcony.
Stayed 2 nights in Mar 2024
Response from General Manager on Apr 17, 2024
Dear Joseph, Thank you for the wonderful review of Four Points by Sheraton Jacksonville Beach. It is always gratifying to receive praise for exceeding expectations, so we are delighted to hear how much you loved everything about your stay with us. We appreciate your generous compliments about our courteous team, rejuvenating accommodations, and well-maintained property. It was a pleasure having you, and we hope to see you again on your next visit to the area.Best RegardsOfelia Bush,General Manager

8/10 Good

Kerry-Ann

Liked: Cleanliness, staff & service
None
Stayed 2 nights in Apr 2024
Response from Four Points by Sheraton on Apr 25, 2024
We appreciate your feedback. Thank you.

10/10 Excellent

Roger

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay!!! Have stayed there numerous times for that reason.
Stayed 6 nights in Apr 2024
Response from Four Points by Sheraton on Apr 10, 2024
We appreciate the review and thank you for staying with us.

10/10 Excellent

Anastasia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon check in we experienced a nightmare. With the help of the manager she was able to fix everything and it turned out to be a wonderful family vacation for my family of 5.
Stayed 3 nights in Apr 2024
Response from Four Points by Sheraton on Apr 8, 2024
Sorry for your experience upon check in. We look forward to giving a better experience in the future.

10/10 Excellent

Kara

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The nicest staff I have ever encountered. They welcomed me and my dog like family, and continued to make us feel that way our entire stay. Perfect beach access, and a super clean property. Looking forward to our next visit there.
Stayed 3 nights in Apr 2024
Response from General Manager on Apr 6, 2024
Dear Kara, Thank you for choosing Four Points by Sheraton Jacksonville Beach and sharing your experience. We are glad you liked our well-maintained hotel and that our location was convenient for everything you wanted to do on this visit. We were also delighted to learn that the service provided by our associates surpassed your expectations. We will enjoy sharing your compliments to recognize them for a job well done. It is always a joy to see our guests are excited about returning; we look forward to it!Best RegardsOfelia BushGeneral Manager

10/10 Excellent

Joseph G.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The employees were friendly, great atmosphere and amazing location.
Stayed 2 nights in Mar 2024
Response from Four Points by Sheraton on Apr 1, 2024
We appreciate the review and thank you for staying with us.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable, the location was absolutely outstanding. I will definitely come back to stay if ever in the Jacksonville area again.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Dear Susan, We are grateful for your review of Four Points by Sheraton Jacksonville Beachfront. Your kind words regarding our well-maintained accommodations as well as our beachfront location are much appreciated. Exceeding guest expectations is our primary focus, and your feedback affirms our dedication to delivering an outstanding experience. It was a pleasure hosting you, and we look forward to welcoming you back soon for another great stay. Best Regards, Ofelia Bush, General Manager

8/10 Good

Jean

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was dated but very clean. The staff was very kind and helpful. We were there for a family emergency so we did not spend much time there. The location I imagine would be ideal for tourists.
Stayed 3 nights in Feb 2024
Response from General Manager on Feb 28, 2024
Dear Jean, Thank you for sharing your feedback regarding your recent stay at Four Points by Sheraton Jacksonville Beach. We are delighted to know that you enjoyed our convenient beachfront location and impeccable service. However, we sincerely apologize for not meeting your expectations with our accommodations. We strive to keep our property clean and fresh but understand you were looking for a more modern experience. We will gladly share your valuable feedback appropriately for our future plans. Your patience and understanding are deeply valued, and we look forward to welcoming you back for a flawless visit.Best RegardsOfelia Bush,General Manager

8/10 Good

Briana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Four Points by Sheraton on Feb 25, 2024
We appreciate your feedback. Thank you.

10/10 Excellent

Lisa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and on the ocean!
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on Feb 17, 2024
We appreciate the review and thank you for staying with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton on Feb 17, 2024
We appreciate your feedback. Thank you.

10/10 Excellent

Jose

Great place. Great staff. Clean room. Only complaint would be slamming doors from people coming and going.
Stayed 2 nights in Feb 2024
Response from Four Points by Sheraton on Feb 12, 2024
We appreciate your feedback. Thank you.

10/10 Excellent

Rebecca

Liked: Amenities
Very friendly and accommodating.
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton on Jan 29, 2024
We appreciate the review and thank you for staying with us.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome- start to finish
So great, wonderful view and sunrise - the room had a separate sitting room which allowed for a second door to close to protect noise from the hall. My dog was happy too! Liz at the bar helped me get a healthy salmon dinner and salad to keep to my diet! Easy access to the beach and there was a Saturday market next door. Great all around!
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on Jan 25, 2024
We appreciate the review and thank you for staying with us.

10/10 Excellent

Allen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely loved our stay. It was very beautiful. Easy to get to and the staff was very friendly. Loved the balcony!
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on Jan 25, 2024
We appreciate the review and thank you for staying with us.

8/10 Good

Julissa

Traveled with partner
Liked: Staff & service, amenities
We loved the ocean view enjoyed every moment of it. What we didn’t like was how the city decided to wake everyone up early morning doing construction work. And I don’t know if the hotel is understaff but I requested for breakfast to be brought to our room and it showed up late.
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton on Jan 22, 2024
Thank you for taking the time to write the review and we look forward to better serving you in the future.

6/10 Okay

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel Nice but Way Overpriced for What You Get
This a very nice hotel and the staff is outstanding. The pillows are awful (making sleep almost impossible). They are way too thin and worn out. The breakfast "buffet" staff is wonderful but the "buffet" is way overpriced and is offered as a complimentary perk at most hotels in this chain's lower tier properties. I realize this is a beach destination but the price is too high for what you get. I expected much more.
Stayed 2 nights in Jan 2024
Response from Four Points by Sheraton on Jan 22, 2024
Sorry for your experience and we look forward to giving a better experience in the future.

8/10 Good

DANNY JOSEPH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Four [Points by Sheraton on Jan 25, 2024
We appreciate your feedback. Thank you.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always great
Had been a while since we stayed here, but it was just as good as always. Great beach view from the balcony, great service and check-in and everything was clean.
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on Jan 11, 2024
We appreciate the review and thank you for staying with us.

10/10 Excellent

Rui

Liked: Staff & service, property conditions & facilities
On the beach nice 👍 facility
Stayed 1 night in Jan 2024
Response from Four Points by Sheraton on Jan 8, 2024
We appreciate the review and thank you for staying with us.

10/10 Excellent

Brandi

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Dec 2023
Response from Four Points by Sheraton on Jan 8, 2024
We appreciate your feedback. Thank you.

8/10 Good

Nancy D.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls too thin and bed was uncomfortable
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on Jan 8, 2024
Thank you for the review and we will do our best to meet your expectations next stay.

8/10 Good

Pamela

Stayed 2 nights in Dec 2023
Response from Four Points by Sheraton on Dec 28, 2023
We appreciate your feedback. Thank you.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Service was great, and everyone was very friendly. Beds were comfortable, and location was great. Rooms could use a little updating as the carpets and furniture appeared old and dirty.
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton on Dec 25, 2023
Thank you for taking the time to write your review. We look forward to seeing you in the future. We will do our best to meet your expectations on your next stay.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ADA rooms need renovations!
Stayed for 5 days and enjoyed very much. Super friendly staff and very helpful. Lovely facility. Will come back. This is not a complaint , but a suggestion. The room I requested was a ADA room. Got it but found it to be lacking in disability easy access. The Bed is WAY to high. no chair in room to sit and do shoes. Bathtub not wheel in shower. Hall to narrow to manuver wheelchair into bathroom. Again, enjoyed stay but feel it was a misrepresentation of ADA specifications.
Stayed 4 nights in Dec 2023
Response from Four Points by Sheraton on Dec 25, 2023
Thank you for the review and we will do our best to meet your expectations next stay.

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on Dec 25, 2023
We appreciate your feedback. Thank you.

10/10 Excellent

Donna

Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton on Dec 20, 2023
We appreciate your feedback. Thank you.

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Four Points by Sheraton on Dec 12, 2023
We appreciate your feedback. Thank you.

6/10 Okay

Amy

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room has a great view. But the bathroom smells terrible all day long. There was also a dog barking in another room which was annoying.
Stayed 3 nights in Dec 2023
Response from Four Points by Sheraton on Dec 11, 2023
Thank you for taking the time to write the review and we look forward to better serving you in the future.

10/10 Excellent

Linda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for Deck the Chairs event! Loved the suite like rooms and the oceanfront balcony.
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on Dec 10, 2023
We appreciate the review and thank you for staying with us.

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Four Points by Sheraton on Dec 6, 2023
We appreciate your feedback. Thank you.

10/10 Excellent

Cheng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton on Dec 6, 2023
Thank you for staying with us and for the feedback.

10/10 Excellent

Jaclyn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Not our 1st stay here and won't be our last. We like this hotel and book it whenever we are driving through the state,dropping our son off at college or for a family vacation. I have no complaints, front staff is always friendly, hotel is clean, and quiet.
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton on Dec 5, 2023
Thank you for staying with us and we look forward to seeing you again soon.

10/10 Excellent

Richard

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton on Dec 20, 2023
We appreciate your feedback. Thank you.

10/10 Excellent

Jane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent visit at this property. All staff was helpful and very friendly. We would stay here again. Thank you!!
Stayed 4 nights in Nov 2023
Response from Four Points by Sheraton on Nov 19, 2023
We appreciate the review and thank you for staying with us.

10/10 Excellent

james

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Four Points by Sheraton on Nov 15, 2023
We appreciate your feedback. Thank you.

10/10 Excellent

Jeffrey, Smyrna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views, clean hotel, close to Mayo Clinic (8 minute drive), nice staff.
Stayed 2 nights in Oct 2023
Response from Four Points by Sheraton staff on Nov 3, 2023
We appreciate the review and thank you for staying with us.

10/10 Excellent

Arlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb
The hotel location was excellent ,close to restaurants and shopping.
Stayed 3 nights in Oct 2023
Response from Four Points by Sheraton staff on Nov 3, 2023
We appreciate your business and thank you for the review.

8/10 Good

christopher

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Four Points by Sheraton on Oct 30, 2023
We appreciate your feedback. Thank you.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view. No worries.
Stayed 1 night in Oct 2023
Response from Four Points by Sheraton on Oct 27, 2023
We appreciate your business and thank you for the review.

10/10 Excellent

Yolanda

Stayed 1 night in Oct 2023
Response from Four Points by Sheraton on Oct 22, 2023
We appreciate your feedback. Thank you.

8/10 Good

Erasmo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I would say get extra elevator.
Stayed 2 nights in Oct 2023
Response from Four Points by Sheraton on Oct 19, 2023
Thank you for taking the time to write your review. We look forward to seeing you in the future. We will take that

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was bad weather, but it was nice and quiet inside
Stayed 2 nights in Sep 2023
Response from Four Points by Sheraton on Oct 16, 2023
Thank you for staying with us and for the feedback.

10/10 Excellent

Shannon

Great
Stayed 1 night in Sep 2023
Response from Four Points by Sheraton on Oct 4, 2023
Thank you for staying with us and for the feedback.

10/10 Excellent

Christine

Stayed 2 nights in Sep 2023
Response from Four Points by Sheraton on Oct 2, 2023
We appreciate your feedback. Thank you.

8/10 Good

Patti

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was very nice. It was quiet and convenient. The only issue we had, which I understand about the shortage of employees in my area so I assuming it's the same for Jacksonville, we never had our room cleaned. We had to go get our towels, get rid of our trash and get toilet paper. Toilet paper was a touchy one, we didn't know there wasn't any more until it was too late. We usually reuse our towels but had to use them to dry up the floor after our shower because the shower curtain did do its job very well. This is the reason for "Good" for property condition and faculties. Other than that, all went very well and would return if we decide to visit Jax in the future.
Stayed 4 nights in Sep 2023
Response from Four Points by Sheraton on Oct 1, 2023
Thank you for the review and we will do our best to meet your expectations next stay.

10/10 Excellent

Jorge

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
24 hour gym was just what I needed
Stayed 4 nights in Sep 2023
Response from Four Points by Sheraton on Sep 29, 2023
Thank you for the feedback and we appreciate your business.