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Our room was very clean and trust me I am very picky about that! Beds were very comfortable and the staff were all great. We rented a room with a balcony. It was so nice to sit out there and hear the music from a restaurant below. The hotel is by the harbor and in the middle of everything. Oh and they have a wonderful breakfast buffet every morning. The staff is pleasant and helpful. Wonderful hotel!
The bathroom floor turned the bottom of your feet black. It has not been cleaned properly in a long time. The carpet was Gross, room was very stuffy when we arrived. We had to go to the store and buy some Lysol!
Frank
Stayed 2 nights in Mar 2024
8/10 Good
Barbara
Mar 8, 2024
Liked: Staff & service
Room size was great. Carpet needs to be replaced in all areas of the hotel. Breakfast was very good but no outdoor space since pool was under repair.
We had a great stay at the hotel in Fernandina Beach. The staff was courteous. The breakfast provided was good. The only complaint was that our room has a fishy smell and the cleaning crew did not deep clean the carpets to get rid of the smell.
The hotel is nice and in a great location. The room was quite comfortable and modern but the cleaning and maintenance were average in the bathroom area. I still recommend because of the area.
Traveled with family and small children, Traveled with family
Jan 14, 2024
Disliked: Cleanliness, staff & service
Location is wonderful. However, this is our second time staying and the room was way worse this time around. Our first time we stayed in a room with a fireplace and it was pretty nice and relatively clean. This time we stayed in a typical king and it was very dirty. The room had a stale smell, huge stains in the carpet, and two small blood stains on one of the pillow cases we almost didn’t notice. I can tell it had been cleaned but it was in need of a lot more. The shower and floors had mildew stains everywhere. We were only there to sleep so it was fine. I would probably return because of the location but I would not stay in the same type of room.
Toni
Response from Robert Martyn on Jan 15, 2024
On behalf of the entire team, here at the Hampton Inn and Suites Amelia Island Harbor Front, I would like to personally thank you for choosing to stay at our property and taking the time out to provide feedback to our team. It is greatly appreciated!I want to apologize that we fell short of expectations. It is not the norm, and our team works very hard to ensure all of our guests are given the best possible experience. Even with all the staffing shortages and supply chain issues we are facing daily, we will take this as a training moment to continue to improve upon our service and cannot wait to have another chance to make it up to you! Surveys like this help provide feedback on areas we need to improve and maintain so we can continue to provide a 5-star experience for our valued guests.We hope to see you again soon and look forward to making your next stay an even better one. Thank you again and until next time!
The hotel was in a good location and overall it was a pleasant stay. The bathrooms need to be updated.
We didn't find the Staff at the front desk particularly efficient or welcoming, but they weren't rude or anything.
I would say it was satisfactory.
Great location. Nice, comfortable room with a cute kitchenette area with separate sink, counter, small refrigerator and microwave. The breakfast provided was good, with many options. Lobby had a hot chocolate bar, apple cider, coffee and cookies, which were a nice "homey" touch. Will stay here again!
Great location. Room was very nice. People were friendly. We will probably stay here again in the future. Only negative for us was all the dogs. I have never stayed in a hotel where it seemed like half the people had a dog. Dogs on the elevator, dogs barking when you walk down the hallway, dogs every time you leave your room. Some how it was quiet at night. Which was nice.
Hotel was clean and comfortable, parking very easy and location perfect. Big thank you to the team on duty in the breakfast room who are super nice and very helpful.
John
Stayed 1 night in Dec 2023
10/10 Excellent
stanley
Traveled with family and small children
Dec 22, 2023
Liked: Staff & service
I like how someone is always checking on you to see if things are going ok. I actually needed to add a room while I was there for my sister, therefore when my guy checked on us that day I told him what I needed and I never had to leave the beach to take care of the arrangements. When I returned it was all done and she checked in. They make everything hassle free!
Very friendly staff. Gave us options for rooms when we checked in. Very quick to take care of everything we needed. Breakfast was very good and the Christmas decorations were beautiful! It was nice to hang out next to the fireplace.