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Reviews of La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd

2.5 out of 5
La Quinta Inn & Suites by Wyndham Jacksonville Butler Blvd
4686 Lenoir Ave S, Jacksonville, FL

Reviews

5.6
Rating 10 - Excellent. 209 out of 1113 reviews" "
Rating 8 - Good. 157 out of 1113 reviews" "
Rating 6 - Okay. 202 out of 1113 reviews" "
Rating 4 - Poor. 225 out of 1113 reviews" "
Rating 2 - Terrible. 320 out of 1113 reviews" "

5.2/10

Cleanliness

7.0/10

Staff & service

5.6/10

Amenities

4.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Brenda

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
My key card never worked correctly. I had to keep going to the front desk to get rescanned. They finally said that the scanner wasn't working. Do you think you can fix it? No coffee in the room 2nd night and towels needed to be done for 2nd morning...not a good stay
Stayed 2 nights in May 2024

6/10 Okay

shelby

Traveled with group, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The only good thing about the property was that everything was nearby, including the port which was 25 minutes out. Next time I’m just gonna spend more money and stay closer to the port
Stayed 1 night in May 2024

6/10 Okay

Mark

Stayed 1 night in May 2024

6/10 Okay

Adriano

Disliked: Cleanliness, property conditions & facilities
Dirty And my room the smell was very bad. I stay there 1 Day.
Stayed 1 night in May 2024

2/10 Terrible

Britny

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I own a short term rental cleaning company and when I say that the most basic of cleaning isn’t even done inside this property..this place needs to burn to the ground and all refunds issued. I went and bought my own sheets to use because I didn’t trust that even those were cleaned. This was by far the most disgusting hotel I’ve ever seen.
Stayed 1 night in May 2024

4/10 Poor

Juan

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Property is in bad shape. He asked me for extra $25 deposit!!! Not coming back
Stayed 1 night in May 2024

8/10 Good

Daffenee, Jacksonville

Liked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

JEAN WISLY

Liked: Staff & service
Some kind of clean up has been: That’s a good start compare to the last time I were there. And the staff is available as soon as you get to the front desk. I appreciate that very well.
Stayed 1 night in May 2024

2/10 Terrible

Ashlei

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were initially surprised to find out upon our arrival around 7pm that one elevator was broken and that we were placed on the 6th floor with a special needs teenager. Once we got to the 6th floor we were greeted by the potent smell of marijuana as well as a mold smell. It was too late in the evening to find other accommodations so we stayed the night. The next morning we were even more so disappointed in the fact that now BOTH elevators were broken and we had to carry our bags and such with a special needs child down 6 floors of stairs that reeked of wet dog. This place should be inspected and shutdown!!! To sum it up... Run away from here ... Don't be fooled by the photos online... It is NOTHING like the actual place !!!!
Stayed 2 nights in May 2024

8/10 Good

James

Disliked: Cleanliness, property conditions & facilities
Close to dinning
Stayed 1 night in May 2024

2/10 Terrible

Melinda

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This place is by far one of the dirtiest places I’ve ever stayed at and the elevator was broke not to mention the ice maker is broke the carpet is filthy and nasty odor we checked in the first room the room was not cleaned properly hair in the tub and on the floor the sink and the tub was stopped up Matience came to fix it and told us to wait at least 40 minutes before we use the tub how inconvenient
Stayed 1 night in May 2024

10/10 Excellent

Kayla

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Ginger

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in May 2024

2/10 Terrible

Katherine

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The entire hotel was grody. Starting with the elevator- filthy walls like liquid splattered all over the for & walls inside the car, slimy carpet all down hallways, unidentifiable matter all over walls of room, filthy doors in bathroom, like great hand prints around door handles, dust all over lamps and filth around mattress on headboards. GROSS!!!
Stayed 2 nights in May 2024

2/10 Terrible

Leigh Ann

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This plase was disgusting! The floors and walls were dsigusting and my sons room had blood on the floor!!
Stayed 1 night in May 2024

2/10 Terrible

Larissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sink would not drain. Tv wouldn’t work. Door would not open (had to have security let us in the room every time we needed to get in!) were not allowed to change rooms
Stayed 2 nights in May 2024

2/10 Terrible

Jesse

Disliked: Cleanliness, staff & service, property conditions & facilities
It was dirty
Stayed 1 night in May 2024

2/10 Terrible

Michael

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment you walk in you see disgusting carpet everywhere. Walls chipped, elevator looked very scary and gross, wallpaper falling off, sing didn't work in the room, missing soap in room, TV was broke, thermostat in room did t work. Breakfast hot food only consisted of hard-boil eggs and waffles. Worst La Quinta I've every stayed at by far. Stay stay far away. GROSS
Stayed 1 night in May 2024

10/10 Excellent

Saboor

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly
Stayed 1 night in May 2024

2/10 Terrible

Corsandra, Fayetteville

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
After walking pass the front desk all you could see was filthy carpet, dirty walls, and the room was just as bad. The door to the bathroom was scratched up and chewed up from animal bite. It was the most filthiest hotel I have ever stayed in. I’m not prejudice but that motel appears to be owned and operated by East Indians.
Stayed 1 night in May 2024

2/10 Terrible

Cassandra

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old dirty everywhere, keys don't work for door. This place looks like something out off horror movie. The elevator As used by staff while clear rooms i cant even say clean because nothing and i mean nothing is clean. This place reminds me of a cheap motel. Where the drug users and night workers come. They should charge by the hour.RUN RUN DONT Book!!!
Stayed 7 nights in Mar 2024

10/10 Excellent

jose

Stayed 1 night in May 2024

2/10 Terrible

joel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Dwayne

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had reservations for a king room. Put in a room with two small beds. Front desk person didn't say anything to us. Went back to Front desk and told nothing they could do other then refund and go find something else. No apologies or anything. Will never stay at La Quinta again. This place is nasty, carpet is nasty.
Stayed 1 night in May 2024

6/10 Okay

Sue E, Mount Vernon

Stayed 1 night in Feb 2024

4/10 Poor

LUCELIO DE

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
From the outside the hotel is beautiful. Inside is terrible
Stayed 1 night in May 2024

10/10 Excellent

Elisha

Liked: Staff & service
Stayed 3 nights in Apr 2024

6/10 Okay

Pradeep

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
The staff was a bit rude
Stayed 2 nights in Apr 2024

8/10 Good

Tim

Traveled with partner
Liked: Staff & service
Very nicely renovated.
Stayed 1 night in Apr 2024

2/10 Terrible

ashit

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Wrost hotel
Stayed 4 nights in Apr 2024

8/10 Good

MARTHA LUZ

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jonathan

Liked: Staff & service
Disliked: Property conditions & facilities
Rugs and shower were dirty and some stains on the walls
Stayed 1 night in Apr 2024

2/10 Terrible

Marie

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Read the reviews. They are true. I did not read them.We tried to stay 04/12/2024. The entrance is very dark and we could not did the hotel at first. The location to what I needed it for was great but it was nasty and dirty. Elevator was horrible, floors were nasty and it overly gross. We checked in and checked out back out and got out of the area completely. The lady at the front desk was friendly and that is all it has going for them. We called for a refund from Expedia that same night. We are waiting for the manager to approve it.
Stayed 1 night in Apr 2024

4/10 Poor

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities
The flooring needs replacement, aside from displaying stains and absence of maintenance. Staff was not very friendly. The hallways and rooms are in state of disrepair.
Stayed 3 nights in Mar 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and clean. Staff was really nice and professional.
Stayed 1 night in Apr 2024

4/10 Poor

Nisa

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Probably one of the worst experiences besides the nice staff. Elevators broke, whole hallway is stained everywhere from the walls to the floors, the room didn’t have my soap, the sheets and bed skirts had stains, there was mold and there was a bad patched hole in the ceiling of the bathroom, rust on the chairs, smelt like dog, & worst of all Expedia wouldn’t provide a refund even after hotel was disgusted themself and offering a refund. I will never book through this site again especially since they didn’t fix their mistake. As for the hotel you need a lot of improvements. The breakfast waffles were my fav part of the stay tbh. My mom worked for this company 22 years and not one hotel I’ve been too looked like this one. Looked more like a motel…
Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great
Stayed 2 nights in Mar 2024

2/10 Terrible

Alberto, Las Vegas

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is terrible tore up paints and walls! Needs! A complete renovation! We came in with a staff full attention on the cell phone! This is a ghetto! Not the way it was preCovid! Laquinta was always comfortable and clean! The elevator is a like a scene from Walking DEAD! and also the hallways. This location is unsafe for travelers with Children. There are a lot of weird looking Meth…people and Oh my God! their towels aren’t the best! We have to buy our own towel! Anyways enough said AVOID! this place
Stayed 5 nights in Mar 2024

10/10 Excellent

Raiza

Liked: Cleanliness

4/10 Poor

Pedro

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting
Stayed 1 night in Mar 2024

6/10 Okay

Benjamin

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was ok, with a comfortable bed. The facility, however, needs an update. The ice machines are. Rosen, water was dripping from the ceiling in the lobby men’s room. The e.evator walls were stained and dirty, the hall carpets were worn and dirty looking. The location was convenient to rte 95 south of Jacksonville
Stayed 1 night in Mar 2024

4/10 Poor

Iris

Stayed 2 nights in Mar 2024

6/10 Okay

Girmalee

Stayed 1 night in Feb 2024

2/10 Terrible

Curt

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Needs major help.
Stayed 1 night in Mar 2024

2/10 Terrible

Linz

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
We checked in for 2 rooms. Going up to the room, the hallways were filthy. The carpet was full of black mold. Thought another guest was kidding when he was sarcastically talking about the condition of the rooms. He wasn't. We get up to the rooms and I hear water running. We go in the first room and water is shooting out of the tub and sink. I turn them off, and the room is super humid. The carpet is stained with mold and mildew. The smell of room deodorizer was overwhelming. Went to the 2nd room to see the condition of that room and the carpet and cleanliness was just as bad. The light switches to the room did not work. We immediately called Expedia and got a refund and checked into a hotel 2 seconds away, where the staff graciously showed us the rooms prior to our finalizing the booking and they could not have been nicer our entire stay. They did note that they had heard the same complaints from other incoming guests. Wish I could upload pictures of the mold.
Stayed 3 nights in Mar 2024

6/10 Okay

Michelie

Traveled with partner
Liked: Staff & service, amenities
Stayed 3 nights in Mar 2024

6/10 Okay

Emmett

Never again
Stayed 1 night in Mar 2024

4/10 Poor

Tina

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom vent and ceiling had mold showing big time. The bathroom needs a good cleaning from floor up. The halls were beyond filth. The exterior property had people loitering around. The desk reception had a cold personality and not no so welcoming. Never stay again!!!!!
Stayed 1 night in Mar 2024

8/10 Good

Kenneth, Union

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Please needs update
Stayed 1 night in Mar 2024

8/10 Good

Jessica

Traveled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The staff was lovely. However, the internet was so bad, and the elevator was scary. We even tried to use a different elevator that did not make ominous sounds or frightening vibrations and it was, tragically, out of order. Still, we got what we paid for. I’d probably stay there again if I had to.
Stayed 1 night in Mar 2024