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Reviews of Courtyard by Marriott Jacksonville I-295/East Beltway

3 out of 5
Courtyard by Marriott Jacksonville I-295/East Beltway
9815 Lantern Street, Jacksonville, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 246 out of 392 reviews" "
Rating 8 - Good. 103 out of 392 reviews" "
Rating 6 - Okay. 26 out of 392 reviews" "
Rating 4 - Poor. 11 out of 392 reviews" "
Rating 2 - Terrible. 6 out of 392 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Juel

Liked: Amenities
I loved the cleanliness and compfort of my room.
Stayed 1 night in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was nice
Stayed 1 night in May 2024

6/10 Okay

Tina

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
Rooms are smoke free, clean, staff is great. Great place to stay when your going in a cruise. Walmart is right behind it.
Stayed 1 night in May 2024

10/10 Excellent

Allen

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Very welcoming by staff, clean and well organized entry way. The room was wonderful and very comfortable. Would highly recommend this Hotel.
Stayed 1 night in Apr 2024

8/10 Good

Aaron

Stayed 1 night in Feb 2024

6/10 Okay

Joseph

Liked: Staff & service, property conditions & facilities
Comforter had some gross stain on it. Only stayed one night and turned the comforter so it didn’t matter, but it still grossed me out.
Stayed 1 night in Jan 2024

6/10 Okay

Leckey

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The TV never did work right and the bottom drawer of the unit wasn't working right. Little oversights that people don't check on.
Stayed 4 nights in Jan 2024

10/10 Excellent

Randy

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Jan 2024

10/10 Excellent

Amy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So friendly
Stayed 1 night in Jan 2024

10/10 Excellent

shatabia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love It
This will be my go to place whenever I travel to Jacksonville hands down one of my best hotel experiences. Geoffrey is a great receptionist. He was friendly, detailed, & knowledgeable of all our accommodations.
Stayed 1 night in Jan 2024

10/10 Excellent

PIERRE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

James

Stayed 1 night in Jan 2024

8/10 Good

Ashley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Yale

Liked: Cleanliness, property conditions & facilities, room comfort
Nice Place to Spend Time
The only reason I don't give this trip 5 full stars is because the hotel was dealing with the new TV system and my set kept getting out of sync and I had to keep rebooting the TV. But the service was excellent throughout. There were some slight issues at the cafe/ bar with supplies as well. I would stay there again.
Stayed 5 nights in Dec 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Cara

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ivonne

Traveled with family and small children, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Nicholas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marsha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Brian

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great property, clean, quiet, great service. would stay at again for sure
Stayed 2 nights in Nov 2023

10/10 Excellent

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we enjoyed our stay at this location would recommend to book your stay very clean and everyone was very welcoming
Stayed 2 nights in Nov 2023

10/10 Excellent

Randy

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and safe thus far
Stayed 1 night in Nov 2023

10/10 Excellent

Jesus

Stayed 2 nights in Nov 2023

10/10 Excellent

Elite

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Nov 2023

8/10 Good

Noreen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad service
Check in was good, very friendly, asked about getting service next day. He said no problem. Got to our room, we had been told it was a handicap room, no problem. We had no towels in the bathroom, tried to call downstairs, phone did not work, went down stairs, at this point I’m well able to do that, but maybe someone else wouldn’t. When I went to the desk, it was like it was no problem just handed me 2 towels, I’m saying, I need every towel. At that point the guy that checked me in said about wanting service next day, yes thank you, that was the second time we talked about it. Went out to dinner. Later on turned on the tv only 4 channels it had streaming but it kept saying no internet, so couldn’t sign in. Phone still didn’t work so called the hotel from my cell phone. The guy at the front desk said he could have some one call, but they couldn’t because the phone in the room didn’t work. I said forget it, please fix tomorrow when they service the room, we would be gone all day. Next morning I reminded them at the desk about the tv they said they we’re in between setting up the system, nothing they could do. I told them we would be gone all day, she checked to see about the service on the room. 3 times it had been checked in the computer. Came back in the evening, no service. We came to see the 49er game. They won. But this was our memory of the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Luciano

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good condition and services.
Stayed 1 night in Nov 2023

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

4/10 Poor

Baby

Stayed 1 night in Oct 2023

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Brian

Stayed 1 night in Oct 2023

10/10 Excellent

Tiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Dawn, Prospect

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast area was very neat and accessible. I found the pricing to be quite high however. $11 seems quite pricey for a breakfast sandwich. It was tasty nonetheless but not sustainable for a long stay. The check in and check out process was amazing. The staff super pleasant and helpful. They were efficient and the area very neat and tidy. The room was neat. The tv and air conditioning worked well. The room overall was tidy. We ran out of toilet paper on the last day which was disappointing on a weekend stay. It would seem that an extra roll should have been provided before we checked in.
Stayed 2 nights in Sep 2023

6/10 Okay

Randy

Liked: Cleanliness, staff & service
Outside floor and pool dirty
Stayed 1 night in Sep 2023

10/10 Excellent

Roberta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All good. Staff was very helpful and courteous
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023

10/10 Excellent

Logan

Stayed 1 night in Aug 2023

10/10 Excellent

Chantal, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
We loved our stay!
Stayed 1 night in Jul 2023

10/10 Excellent

Titiyana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly. They also showed great hospitality.
Stayed 1 night in Aug 2023

10/10 Excellent

Nikki, Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Nice and quiet neighborhood. Love the darkening window covers. Always pleasant and clean.
Stayed 1 night in Aug 2023

8/10 Good

Kevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I should’ve read more carefully, but very very disappointed. Breakfast is not included.
Stayed 1 night in Aug 2023

10/10 Excellent

Nikki, Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

James

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than average
The pool was in dire need of cleaning. The beds and pillows were average. Otherwise, everything was wonderful.
Stayed 4 nights in Jul 2023

10/10 Excellent

Michelle

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area was beautiful! We could open the window for fresh air and listen to the rain at night! Everything was excellent...
Stayed 2 nights in Jul 2023

10/10 Excellent

Lakia

Stayed 3 nights in Jul 2023

10/10 Excellent

Teigin

Stayed 3 nights in Jul 2023

10/10 Excellent

Jeryn

Stayed 3 nights in Jul 2023

10/10 Excellent

Sean

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I like everything about this property. Only one suggestion to add USB charger in the room.
Stayed 1 night in Jul 2023