Terrace/patio
Check availability

Reviews of Courtyard by Marriott Jacksonville at Mayo Clinic Campus/Beaches

3 out of 5
Courtyard by Marriott Jacksonville at Mayo Clinic Campus/Beaches
14390 Mayo Boulevard, Jacksonville, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 298 out of 639 reviews" "
Rating 8 - Good. 203 out of 639 reviews" "
Rating 6 - Okay. 80 out of 639 reviews" "
Rating 4 - Poor. 39 out of 639 reviews" "
Rating 2 - Terrible. 19 out of 639 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

CHRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE PROPERTY
Stayed 1 night in May 2024

6/10 Okay

Timothy, ooltewah

Business traveler
Liked: Cleanliness, staff & service
I had to stay at another hotel, because they overbooked. Grear location, but hotel is getting dated
Stayed 4 nights in Apr 2024

6/10 Okay

James A.

Close to Mayo Clinic
Stayed 1 night in Jan 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Mar 2024

8/10 Good

Dennis

Traveled with partner
Good convenient location to Mayo
Stayed 2 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, property conditions & facilities
Excellent and attentive staff
Stayed 1 night in Feb 2024

6/10 Okay

BJ

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Incredibly convenient to Mayo Clinic. Extremely expensive for the grade and condition of the property. Lady at the front desk was dismissive and acted like I was a bother when simply trying to check in (2/7/24 3pm eastern). The limited dining staff was outstanding and the food surprisingly good. After dinner, my wife stopped by a small table where guests could make themselves a hot chocolate. Water and marshmallows were there but the hot chocolate mix (container) was empty. My wife managed to be unfortunate enough to question the same front desk employee about getting more mix. The lady was wiping her mouth from presumably having a bite to eat (at the front desk?). She snapped back at my wife and said "it'll get refilled in a while". There were two people behind the desk and no customers being helped at the time. We soent the $350 for one night because of an early morning appointment at Mayo. But at this price point Marriott is taking advantage of people who need to be close to the clinic. It's not a beach resort. It's a lower, mid-level hotel at best with higher mid-level food and beverage staff and service. At this price point I can spend a night on the beach or in a major city. Very disappointed, but it was necessary for the moment. Not recommended.
Stayed 1 night in Feb 2024

8/10 Good

ruth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 2 nights in Jan 2024

10/10 Excellent

Lisa L.

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient for Medical Care
Stayed 1 night in Jan 2024

8/10 Good

JOHN, PERRYSBURG

Stayed 1 night in Jan 2024

8/10 Good

Sandra

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very accomodating to people who are going through a rough time.
Stayed 2 nights in Jan 2024

6/10 Okay

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities
The cost is much higher than exact same accommodations at other hotels within 5 minutes. I sometimes stay there only due to the convenience of being on Mayo Campus when I have early appointments.
Stayed 1 night in Jan 2024

10/10 Excellent

Robert

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

William A

Stayed 1 night in Dec 2023

6/10 Okay

Dinitra

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Indifferent Staff
Stayed 2 nights in Dec 2023

6/10 Okay

Mary

Business traveler, Traveled with partner
Liked: Staff & service
The main drawback is that the facility is dated. Carpets, fixtures, etc are dated. Needs some refreshing. It was clean and otherwise comfortable.
Stayed 1 night in Dec 2023

10/10 Excellent

Jaime

Stayed 2 nights in Nov 2023

8/10 Good

Ricardo

Traveled with family
Liked: Cleanliness, staff & service
If you have appointments over at the mayo clinic, this is a good place to stay
Stayed 3 nights in Nov 2023

2/10 Terrible

John

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had a terrible experience. We had a bunch of drunks stayed in the room next to us. They kept us up all night.
Stayed 1 night in Nov 2023

6/10 Okay

Robert

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Check in was not until 4:00 pm as stated and not a minute before. Although we were upgraded to a suite ( and I paid $ 350.00 ) breakfast was not included. Seemed like a bit of an older hotel but had many upgrades. Front lobby staff seemed a bit lacking with usually just one person helping.
Stayed 1 night in Oct 2023

10/10 Excellent

Paula, Evergreen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

Riley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

6/10 Okay

Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel’s location is great for Mayo clinic. Room was as expected but long walks in hallways to get to elevator. My biggest issue was the very poor and actually not working coffee maker.
Stayed 1 night in Sep 2023

10/10 Excellent

Adrian, St. Marys, Georgia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Ronald

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Sophia S.

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything. I really loved the over-night and morning female front desk staff. They were extremely professional and very helpful when I was there and when I called back about the "hold" charges. Thank you for a great hotel experience. I will definately refer that location to others and I will be back myself one day soon.
Stayed 1 night in Aug 2023

6/10 Okay

David

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stayed at this property due to it's location by Mayo Clinic. The price paid is not close to the value received. The property, mainly the rooms are very dated. I've stay at Windgate down the street and it is much more up-to-date and is half the price.
Stayed 1 night in Jul 2023

8/10 Good

Armanda

Traveled with family
Liked: Cleanliness, staff & service
The ice machine almost never worked on 3rd and 2nd floor
Stayed 6 nights in Jul 2023

10/10 Excellent

Gaye

Stayed 1 night in Jul 2023

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Shuttle to Mayo and the driver is excellent and very friendly
Stayed 1 night in Jul 2023

8/10 Good

Randy

Stayed 1 night in Jul 2023

10/10 Excellent

Marilyn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our stay was great and so close to Mayo Clinic and sites.
Stayed 4 nights in Jun 2023

6/10 Okay

MARSHA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2023

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel is well managed, clean, and on the Mayo campus which makes it very convenient. The hotel Bistro has a limited menu but the food is very good and well prepared.
Stayed 2 nights in Jun 2023

2/10 Terrible

Thomas

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

6/10 Okay

Timothy

Liked: Cleanliness, staff & service
Disliked: Room comfort
Took Advantage of Us!
Amazingly over priced. Very convenient location next-door to the Mayo Clinic & hospital, but we truly believe they're taking advantage of their location and heavily overcharging their clients. There's a Marriott Residence Inn half a mile away that's $150 less. Give me a break!
Stayed 1 night in May 2023

10/10 Excellent

Marc

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is a bit expensive to stay at, but the trade off is it is located on Mayo campus, which is beautiful. Once you park your car you can walk everywhere, and there is a regularly running shuttle. The hotel has excellent food, and Mayo has an excellent cafeteria. The hotel has staff around the clock, and if you need something at night they can get it. The staff are all very friendly and helpful. If you are at Mayo for an issue, the last thing you want to worry about is where your are staying, and this hotel takes cares of everything, very unique.
Stayed 2 nights in May 2023

10/10 Excellent

William

Stayed 3 nights in Apr 2023

10/10 Excellent

Kristalee

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Nick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great facility and team members. Clean and well maintained.
Stayed 1 night in Mar 2023

10/10 Excellent

calandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stay was great
Stayed 1 night in Mar 2023

8/10 Good

Marguerite

Stayed 1 night in Mar 2023

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023

10/10 Excellent

Mario

Stayed 1 night in Jan 2023

6/10 Okay

Marcia

Disliked: Cleanliness, property conditions & facilities, room comfort
Depressing..!!
This hotel depresses me-the only positive is that it is within walking distance to the Mayo Clinic. There is no maid service and when you call, they say its every other day. If you do not call the night before, you get no maid service. The front desk clerks do not tell you about the conditions for maid service upon checking in. The bathroom smell of a mixture of urine and mildew (from the shower curtains). They charge a premium rate of $400/night for a rundown room- We have been traveling to Jacksonville to the Mayo Clinic once a month for a year and dread staying at this hotel. Like I stated before, the only thing going for this hotel is the distance to the Mayo Clinic and the convenience.
Stayed 3 nights in Jan 2023

8/10 Good

Gary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Need Mayo Stay Marriott
Perfect place to stay as one navigates the Mayo Clinic round of appointments. Short 5 min walk to most Mayo Campus buildings.
Stayed 5 nights in Dec 2022

8/10 Good

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean and comfortably furnished, quiet and bed very comfortable. The staff was friendly and helpful
Stayed 1 night in Dec 2022