Standard Room, 1 King Bed | Iron/ironing board, free WiFi, bed sheets
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Reviews of Maligne Lodge

2.5 out of 5
Maligne Lodge
912 Connaught Drive, Jasper, AB

Reviews

8.2

Very Good

Rating 10 - Excellent. 516 out of 1235 reviews" "
Rating 8 - Good. 432 out of 1235 reviews" "
Rating 6 - Okay. 171 out of 1235 reviews" "
Rating 4 - Poor. 79 out of 1235 reviews" "
Rating 2 - Terrible. 37 out of 1235 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian, Prince George

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solid would repeat
Stayed 1 night in Apr 2024

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice clean and friendly staff
Stayed 1 night in Apr 2024

8/10 Good

Donna

Liked: Cleanliness, staff & service
It was a decent price. Staff was super friendly will stay again. It is an older hotel but bed was great, pillow was great and room was cool. Best for sleeping.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 25, 2024
Dear Donna. Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our friendly service and comfortable rooms. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

François

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great little motel, one of the few with an inside pool in Jasper. Quiet, great staff, parking on site
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 24, 2024
Dear François, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Oliver

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 24, 2024
Dear Oliver, Thank you for taking the time to share a review! I’m so happy to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Marcie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 24, 2024
Dear Marcie, Thank you for taking the time to share a review! I’m thrilled to see you had a wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Sam

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 23, 2024
Dear Sam, Thank you for taking the time to share a review! I’m glad to see you had an overall pleasant stay with us. We hope to be able to welcome you back again in the future. Kind regards,Emily

8/10 Good

Hendrikje

Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 23, 2024
Dear Hendrikje, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Samantha, Wetaskiwin

Traveled with partner
Liked: Amenities
Far away from down town, and super noisy, staff was pleseant and the room was clean and comfortable
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 22, 2024
Dear Samantha, Thank you for taking the time to share a review! I’m so glad to see you had an overall pleasant stay with us and particularly enjoyed our friendly service and commitment to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place parking is a little tight but great place to stay.
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 22, 2024
Dear Jesse, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us, and I appreciate you sharing feedback in regards to the parking. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Amy

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was lovely and welcoming.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 21, 2024
Dear Amy, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Oliver

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been here twice ilike this place
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 20, 2024
Dear Oliver, Thank you for taking the time to share a review! I’m so glad to see you had another wonderful stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Samuel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 19, 2024
Dear Samuel, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Lindsay

Liked: Cleanliness, staff & service, amenities
Smoke detector said replace by 2016. Room was otherwise nice.
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 18, 2024
Dear Lindsay, Thank you for taking the time to share a review. I’m glad to see you had an overall great stay with us. Please know we do replace our smoke detector batteries regularly, but I appreciate you sharing this with us. We hope to be able to welcome you back again in the future. Kind regards,Emily

10/10 Excellent

James Allan

Liked: Cleanliness, staff & service, property conditions & facilities
Super affordable
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 15, 2024
Dear James Allan, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Jelayna

Traveled with group
Liked: Staff & service, property conditions & facilities
It was great! The only issue was the pool was ice cold.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 15, 2024
Dear Jelayna, Thank you for taking the time to share a review! I’m so glad to see you had a great star stay with us, however, I would like to sincerely apologize for the inconvenience you experienced with the pool. I appreciate you taking the time to bring this to our attention. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Braiden

Liked: Staff & service, property conditions & facilities
It was a nice hotel, friendly staff.
Stayed 4 nights in Feb 2024
Response from Emily, Guest Experience Manager on Apr 15, 2024
Dear Braiden, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Terry

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 15, 2024
Dear Terry, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and found us good value for money. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I have never stayed in this hotel before, it is certainly a little bit older, and perhaps a bit unique! Took us a while to figure out where our room was but after circling in the dark, we found it! The hotel is older, and as well, the furniture etc. in the rooms, but it was so nicely clean, and taken care of! It was a good nights sleep, the room was quiet and comfortable. Will definitely stay again!
Stayed 1 night in Mar 2024
Response from Emily, Guest Experience Manager on Apr 15, 2024
Dear Adrienne, Thank you for taking the time to share a review! I’m so glad to see you had an excellent star stay with us and particularly enjoyed our commitment to cleanliness and peaceful location. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 16, 2024
Dear Michelle, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

4/10 Poor

Bennett

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 15, 2024
Dear Bennett, Thank you for taking the time to share a review! I'm disheartened to see your experience with us did not reflect the level of comfort we aim to provide to all guests. I would love to understand more about your experience with us, and I appreciate you sharing this feedback with us. Kind regards,Emily

10/10 Excellent

Caroline, High Level

Traveled with family and small children
Liked: Cleanliness, staff & service
Great customer service
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 13, 2024
Dear Caroline, Thank you for taking the time to share a review. I'm thrilled to see you had a perfect stay with us! We hope to be able to welcome you back again soon!Kind regards,Emily, Guest Experience Manager

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
I want to complement the staff! Welcoming and helpful and responsive to an issue we had with our room.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 14, 2024
Dear James, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us and for taking the time to share positive feedback about our team. We will be sure to share your kind words, and we hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Martina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a nice experience. We only stayed for the weekend and didn’t use the pool because it was always occupied. At times we could hear other guests talking loudly next to us which made it a little difficult to properly rest but that was the only downside from our trip.
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 13, 2024
Dear Martina, Thank you for taking the time to share a review. I'm thrilled to see you had a great stay with us. I appreciate you taking the time to share feedback with us so we can continually enhance the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily, Guest Experience Manager

8/10 Good

anne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was all good except room service
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 12, 2024
Dear Anne, Thank you for taking the time to share a review! I’m glad to see you had a great stay with us. I would love the opportunity to understand a little more about your experience with maid service, if you would be so kind to personally let me know. We hope to be able to welcome you back again in the future. Kind regards,Emily

10/10 Excellent

Maria Rozella, Stoney Creek

Liked: Staff & service, property conditions & facilities
Great and friendly staff
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 12, 2024
Dear Maria Rozella, Thank you for taking the time to share a review! I’m so glad to see you had a wonderful stay with us and particularly enjoyed our friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Chris

Good deal for the price helpful staff
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 12, 2024
Dear Chris, Thank you for taking the time to share a review! I’m very glad to see you had a great stay with us and particularly enjoyed our value for money and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Jeffrey, Calgary

Liked: Cleanliness, staff & service, property conditions & facilities
Very good value.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 10, 2024
Dear Jeffrey, Thank you for taking the time to share a review! I’m very happy to see you had a great stay with us and felt we provided excellent value. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Simar

Traveled with group, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beds were comfy. The only thing that we felt like could have made a difference was a mirror in the living area and exhaust in bathroom, other than that everything was great.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 10, 2024
Dear Simar, Thank you for taking the time to share a review! I’m so glad to see you had an excellent stay with us and particularly enjoyed our comfortable bedding. I appreciate your feedback in regards to a mirror and an exhaust in the bathroom as this helps us to consistently enhance the experience for our guests. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Arjette

Liked: Cleanliness, staff & service, property conditions & facilities
The room was very well set up and exceptionally clean. We loved the bed. Would stay here again for sure!
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 9, 2024
Dear Arjette, Thank you for taking the time to share a review! I'm so glad to see you had a fantastic stay with us and particularly enjoyed our commitment to a high standard of cleanliness and comfortable rooms. We hope to be able to welcome you again soon!Kind regards, Emily

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
No complaints worked out perfect for me at a fair price. Would recommend
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 10, 2024
Dear Sean, Thank you for taking the time to share a review! I’m so glad to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Rebecka

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice. A bit date but friendly staff and everything we needed.
Stayed 4 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 7, 2024
Dear Rebecka, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, easy parking right at your door.
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 7, 2024
Dear Mary, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our convenient location and on site complimentary parking. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Kelly

Traveled with partner
Liked: Cleanliness, staff & service
Staff are wonderful. Slept well, as it was quiet. Coffee shop very close by. Walking distance into the main shopping/dining area. Needs a bit of a refresh, but so clean and quiet.
Stayed 2 nights in Apr 2024
Response from Emily, Guest Experience Manager on Apr 7, 2024
Dear Kelly, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us and particularly enjoyed our friendly service, convenient location and on site coffee shop. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Gail

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent, room was spacious and clean.
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 3, 2024
Dear Gail, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us and particularly enjoyed our friendly room and commitment to a high standard of cleanliness. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

JIBO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 4, 2024
Dear Jibo, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Carmen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Was good trip
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 3, 2024
Dear Carmen, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Eilidh

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good
Stayed 1 night in Apr 2024
Response from Emily, Guest Experience Manager on Apr 3, 2024
Dear Eilidh, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Jaymie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and they made animals out of towels and left chocolates and a bottle of wine in the room.
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 3, 2024
Dear Jaymie, Thank you for taking the time to share a review! I’m thrilled to see you had a 5 star stay with us and particularly enjoyed our friendly service, and special touches that were placed in your room. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Emily, Guest Experience Manager on Apr 3, 2024
Dear Brett, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Bill

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service
We really liked that there were dog beds and dishes in the pet friendly room. Not to mention the treats for them as well. The reception staff was fantastic.
Stayed 1 night in Mar 2024
Response from Emily, Guest Experience Manager on Apr 1, 2024
Dear Bill, Thank you for taking the time to share a review! I’m thrilled to see you and your pup had a perfect stay with us and enjoyed our pet welcome package and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Rebecca

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
This property is good for this area. Jasper has heavy laws against updating properties..but honestly? We live in Canada - so I don’t think peeling ceilings and doors should stand. But I did sleep because they had cleaned it well, obviously new bathroom fixtures, etc.
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 1, 2024
Dear Rebecca, Thank you for taking the time to share a review! I’m happy to see you had an enjoyable stay with us. We hope to be able to welcome you back again soon. Kind regards,Emily

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 3, 2024
Dear Lisa, Thank you for taking the time to share a review! I’m so glad to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Mar 2024
Response from Emily, Guest Experience Manager on Apr 1, 2024
Dear Tiffany, Thank you for taking the time to share a review! I’m thrilled to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Jim, Brooks

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility is well kept and the beds were very comfortable. The staff very very helpful and informative. Parking was a bit tight for larger vehicles but it felt very secure. Overall, I would recommend the Maligne Lodge to anyone travelling through Jasper.
Stayed 1 night in Mar 2024
Response from Emily, Guest Experience Manager on Apr 1, 2024
Dear Jim, Thank you for taking the time to share a review! I’m thrilled to see you had a perfect stay with us and particularly enjoyed our comfortable bedding and friendly service. We hope to be able to welcome you back again soon!Kind regards,Emily

8/10 Good

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 7, 2024
Dear Benjamin, Thank you for taking the time to share a review! I’m so glad to see you had a fantastic stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Kristina

Stayed 3 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 21, 2024
Dear Kristina, Thank you for taking the time to share a review! I’m so glad to see you had a 5 star stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 1, 2024
Dear Elizabeth, Thank you for taking the time to share a review! I’m so happy to see you had a great stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily

6/10 Okay

Matthew, Spruce Grove

Traveled with family
Liked: Cleanliness, staff & service, amenities
Room was great for the price. Hot tub is a little small for the size of the hotel.
Stayed 3 nights in Mar 2024
Response from Emily, Guest Experience Manager on Mar 31, 2024
Dear Matthew, Thank you for taking the time to share a review. I'm glad to see that overall you had a pleasant stay with us, and particularly enjoyed our value for money. We hope to have the opportunity to welcome you back again soon. Kind regards, Emily

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Emily, Guest Experience Manager on Apr 1, 2024
Dear Janice, Thank you for taking the time to share a review! I’m thrilled to see you had a perfect stay with us. We hope to be able to welcome you back again soon!Kind regards,Emily