8.2/10 Very Good! (1,003 reviews)
This is a beautiful hotel in a very convenient location.
Like most hotels, the property and lobby are much better than the rooms.
So let me get right to the room. The beds were soft but comfortable. The shower/bathtub was moderately small.
I had a balcony overlooking the pool (#357) and the view was nice, except there was a big palm tree in the way. But I could still see the pool and cabanas. I did like the fact that I could smoke on the balcony. There were 2 chairs and a little table with an ashtray.
The description of the temperature control is inaccurate. There isn’t a thermostat on the wall for central air. It's a standard wall mount a/c unit by the balcony door. My only complaint really is that the closet doors don't close all of the way and the room service took too long and was very expensive. There's only one lady that worked in the kitchen. She did the cooking, prep, and delivery of the food. The hotel is definitely understaffed.
As to the safety of the hotel. There is a security guard there. But the fact that they need one speaks loudly about the surroundings.
I returned from dinner one night very late and got lost trying to find the elevator. While I was asking the person at the front desk for help, this guy approached me, who appeared to be gay, and said that he would escort me to my room as he winked at me. I chose to have the security guard do that, but this guy followed me and the security guard up to the third floor where my room was.
Reviewed on Aug 9, 2025
