Reception

Reviews of Aerotel Jeddah - Transit Hotel in Terminal 1

Aerotel Jeddah - Transit Hotel in Terminal 1
King Abdulaziz International Airport T1, International Departure, Jeddah, Makkah Province

Reviews

6.8
Rating 10 - Excellent. 4 out of 15 reviews" "
Rating 8 - Good. 6 out of 15 reviews" "
Rating 6 - Okay. 0 out of 15 reviews" "
Rating 4 - Poor. 2 out of 15 reviews" "
Rating 2 - Terrible. 3 out of 15 reviews" "

7.6/10

Cleanliness

7.2/10

Staff & service

10/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Shamia

Liked: Cleanliness, staff & service
A lot of work was being done when we were there. The usb lines didn't work.
Stayed 1 night in May 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Samir

Disliked: Cleanliness, staff & service, property conditions & facilities
I was not allowed to entre the airport
Stayed 1 night in Apr 2024
Response from Aerotel Reservations on Apr 15, 2024
Dear Mr. Samir,Aerotel Jeddah is an Airside Transit Hotel, we have made sure to have the full information available to all our guests under the Policy section, Special check-in instruction. We encourage to read details of properties before finalizing reservations as it may contain important information and to avoid any inconvenience. "PoliciesSpecial check-in instructionsFront desk staff will greet guests on arrivalAerotel Jeddah is located within the international departures area of King Abdul Aziz International Airport Terminal 1 (Airport Restricted). This property is accessible only to passengers departing on an international flight, and transit passengers connecting from an international flight to another international flight. Guests arriving on an inbound flight must not leave the transit area or clear arrival immigration. Guests departing from Jeddah city must be checked-in on an outbound international flight. Guests must be in possession of a valid boarding pass for an international flight and a valid travel document to access Aerotel Jeddah. To reach the hotel, transit passengers must first clear the security, then take the escalator to level 2; the hotel is located next to Duty Free. Guests must ensure they have sufficient time to utilize the hotel. Guests will not be able to access their checked-in baggage at the hotel, and the hotel is not responsible for guests checked-in luggage transfer during stay."

8/10 Good

Bushra

Liked: Cleanliness, property conditions & facilities
Liked that, convenient for long layover.
Stayed 1 night in Apr 2024

8/10 Good

Richard

Traveled with partner
Liked: Staff & service, property conditions & facilities
The hotel is very unique as it is airside at Terminal One and very easy to get to the departure gates. The biggest problem is that if you are not transit passengers you can’t access the hotel without checking in and going through security. It would be nice if this was mentioned on your website. We were very lucky that a very kind gentleman arranged for us to check in at least 8 hours early and go airside which enabled us to use the hotel. Other personnel landslide said we could not go airside at 5pm as checkin started at 2.15am. So at least we had a comfortable sleep before boarding our flight at 7.30 Sunday morning.
Stayed 1 night in Jan 2024

8/10 Good

M

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Marion

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
this was a lovely stay easy in transit of the airport no passport control security check when you arrive the room was nice and cold, very clean and quiet. lovely staff at the reception and in the hotel. easy and quick check in was in room in 3 minutes. no idea how people could ever give a negative feedback about this place. would def stay again hopefully soon on another stop and journey. thank you for your kindness
Stayed 1 night in Nov 2023