"I booked a room for my sister for 2 nights for her wedding. I personally went to the hotel to arrange their stay as a newly married couple.
The first impression was disappointing: the reception desk was unattended, and I had to wait 10–15 minutes before anyone showed up. When I went to see the room, I won’t comment on the size (which is indeed small), but what really stood out was the attitude of the staff member who showed it to me—she was rude and dismissive. I asked about upgrading the room and decorating it for the newlyweds, but she bluntly said, “We don’t do that.”
Fortunately, the receptionist was more polite and offered a decoration service. I requested they also add water and a plate of fruit (and I was willing to pay extra), but they simply ignored that request.
My sister and her husband were equally dissatisfied. At one point, they ordered food from outside, and the security guard refused to let the delivery person bring it to the room. The groom had to go down himself to collect it.
Overall, this is a “hotel” in name only. The service is poor, attention to guests is lacking, and staff courtesy is inconsistent. I would not recommend staying here unless your only other option is sleeping on the street.
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