Batang Padang District Vacations & Trips from $297

Confirmation email had incorrect information on it. Said front desk closed at 10pm, luckily for us it was 11pm as per another booking sites information. Phone number in the email was inactive as was another number we tried from another booking site. No way to call. Suite cleanliness wasn’t the best. Mirror in bathroom was dirty, shower had a musty smell and floor has a fair few hairs on it that weren’t mine. Only 2 towels provided, no bath mat, no hand towel, no face cloths. Fridge wasn’t cleaned and wiped out from last people, no cloth or teatowel provided for the kitchen. The pool area and pool was lovely, but the few lounger chairs around were all broken. Wifi was a little intermittent

You will be asked to pay a tourism fee at check in and also a deposit. The deposit was only supposed to be 250MYR and they took 400MYR, That is still pending being refunded, as it takes weeks to be refunded if you use a card. Not sure why we had to pay so much when we only had one room. There are elevators on the property which require the use of the access card. We were only provided one for use the entire trip, so if you have a bigger family, than the 3 of us, that may pose to be an issue. The house was not cleaned or dusted when got there. We did request recleaning and they did send someone to clean again. The house was, however, not equipped with basic items needed. Including only having clothing hangers and hair dryer for one room, the master. There were no plates or utensils that we could find to use if we needed. They also have no rags to bathe with if those are needed for you. They only provide bath towels. The house does come with a washer/dryer all in one, but you will need to purchase your own detergent and softener if you want to use it. Maybe we weren't using the right settings, but it took forever to dry the clothes. The staff is very responsive when you do contact them which was a plus for us. The room had a gorgeous view and the rooms were spacious. The location was pretty convenient for the majority of places we went. There is a metro entrance not too far from that location, though we did not use it.

room is very clean, service is excellent.