7 restaurants, lunch served

Reviews of Ameristar Casino Hotel Kansas City

4 out of 5
Ameristar Casino Hotel Kansas City
3200 North Ameristar Drive, Kansas City, MO

Reviews

8.4

Very Good

Rating 10 - Excellent. 539 out of 1002 reviews" "
Rating 8 - Good. 258 out of 1002 reviews" "
Rating 6 - Okay. 107 out of 1002 reviews" "
Rating 4 - Poor. 59 out of 1002 reviews" "
Rating 2 - Terrible. 39 out of 1002 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Michelle

Disliked: Amenities, property conditions & facilities
Anniversary trip and we reserved and paid for king size room. When we checked in we were given a room with double beds. Can’t even sleep with my husband because we both can’t fit in a double bed. Horrible way to spend anniversary. The hotel blamed it on Expedia.
Stayed 1 night in Apr 2024

8/10 Good

Barbara

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing we didn’t care for is you have to empty your own trash and they still charge a resort fee
Stayed 3 nights in Apr 2024

10/10 Excellent

Linda, Collinsville

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Apr 2024
Response from Chris J. on Apr 22, 2024
Thanks for the kind word, Linda! We are delighted that your stay at Ameristar Kansas City was a five-star experience, and we look forward to welcoming you again in the future!

8/10 Good

Brandon

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris J. on Apr 22, 2024
Appreciate the positive review, Brandon! Thank you for staying with us at Ameristar Kansas City. We hope to welcome you as a guest again soon for another great experience!

6/10 Okay

MICHELE

Traveled with partner
We were charged a resort fee that when we made our reservation in Feb didn’t have one but it went into effect April 1. Resort fee for no swimming pool, no spa, no fitness center. What is the resort fee for? Also none of the restaurants were open during our 4 day stay.
Stayed 3 nights in Apr 2024

10/10 Excellent

Sami

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Met all expectations
Stayed 2 nights in Apr 2024
Response from Chris J. on Apr 18, 2024
We aim to please, Sami! Thank you for taking the time to share five stars from your recent hotel experience at Ameristar Kansas City. Come back again soon!

10/10 Excellent

Rachelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris J. on Apr 18, 2024
We appreciate the five-star feedback, Rachelle! Thank you for taking the time to share a great rating from your stay. Come back again soon!

10/10 Excellent

Joe

Traveled with group
Great place to be. For an “older” hotel, its cleanliness is unmatched. Was very comfortable staying there.
Stayed 1 night in Apr 2024
Response from Chris J. on Apr 18, 2024
We love to hear it, Joe! Thanks for sharing kind words about the comfortable environment at Ameristar Kansas City. We hope to welcome you back for another memorable experience!

8/10 Good

Jane

Traveled with partner
Ameristar hotel was what I would expect at a casino hotel. The rooms were nice and comfortable. Only the fast casual restaurants were open on a Tuesday evening. The better restaurants were all closed. The front desk recommended a steakhouse that was 15 minutes away.
Stayed 1 night in Apr 2024
Response from Chris J. on Apr 18, 2024
Thank you, Jane, for taking the time to share kind words from your recent stay. We hope to use your comments to help deliver five-star experiences in the future. Come back again soon!

10/10 Excellent

Erica, Kansas City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was very nice. The front desk workers provided great customer service. Staff members also greeted us in passing. The rooms were nice and spacious. I would stay here again.
Stayed 1 night in Apr 2024
Response from Chris J. on Apr 18, 2024
Thank you, Erica, for taking the time to share kind words about the guest service and comfortable experience upon your recent stay at Ameristar Kansas City. We can't wait to welcome you as a guest again in the future!

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
I travel a LOT and my room at Ameristar was one of the nicest and cleanest I’ve ever stayed in! Staff was super friendly and helpful! Most often I don’t care too much about my room because when traveling I am not hardly ever in it! I wish I had more time to stay there, the room was so inviting and comfortable!!! But at a casino, who’s in their room? An absolute top notch stay all the way around. Zero complaints or suggestions!!
Stayed 1 night in Mar 2024
Response from Chris J. on Apr 8, 2024
Thank you, Judith, for taking the time to share such a great review from your recent stay at Ameristar Kansas City! We are thrilled that the guest service and comfortable room helped make your visit a five-star experience. We hope your next stay is just as memorable as your last!

8/10 Good

Rodney and Lisa, Smithville

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great.Food at restaurant was terrible service was good drinks were good
Stayed 1 night in Mar 2024
Response from Chris J. on Apr 1, 2024
We appreciate your review! We are pleased your stay was an overall positive experience, and we hope to address your concerns to help make future visits even better! Come back again soon!

10/10 Excellent

CRISTIAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris J. on Apr 1, 2024
Thank you, Cristian, for staying with us at Ameristar Kansas City! We are delighted to see your recent stay was a five-star time, and we look forward to delivering another memorable experience in the future!

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, property conditions & facilities
Nice casino with a wide choice of restaurants.
Stayed 1 night in Mar 2024
Response from Chris J. on Mar 29, 2024
We appreciate the positive review, Steven! Thank you for staying with us at Ameristar Kansas City and sharing a little feedback from your experience. Come back again soon!

8/10 Good

Claudia, chester hill

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Had an overnight stay here and was happy with multiple dining options. Clean and spacious room. Helpful staff. The whole casino smells like smoke which is a bit annoying. It would be better if the smoking section was on a higher level so maybe the smell wouldn’t travel all throughout the place. It was quite off-putting. The walls must be super thin because I could hear people talking most of the night and could clearly hear their conversations. I like that the parking is close and easy. Some entertainment for kids would be good - the games room was closed.
Stayed 1 night in Mar 2024
Response from Chris J. on Mar 29, 2024
Thank you, Claudia, for taking the time to share details from your recent stay at Ameristar Kansas City. We are pleased to see the guest service and dining options were among positives from your experience, and we hope to use your comments to help improve future visits! Come back again soon!

8/10 Good

Jeffery

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Chris J. on Mar 25, 2024
We are delighted to see your overall experience at Ameristar Kansas City was a positive one, Jeffrey, and we hope to welcome you back soon for another memorable stay!

6/10 Okay

Gregory, Box Elder

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Parking garage is on the other end of casino from the hotel. The mattress had a lot of give to it. The checkin person was rude when I questioned about the additional venue tax because I didn’t understand what she rambled off. It was very quite as nothing was going on there.
Stayed 1 night in Mar 2024
Response from Chris J. on Mar 25, 2024
Thank you for your review, Gregory. We hope to use your comments to help address the negative aspects of your stay and deliver five-star experiences going forward. Thank you again for your patronage.

10/10 Excellent

Claudia, Wichita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chris J. on Mar 7, 2024
Thank you for the five stars, Claudia! We are delighted to see your recent trip to Ameristar Kansas City met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 Excellent

Coby

Stayed 1 night in Feb 2024
Response from Chris J. on Mar 7, 2024
Thanks for the great review, Coby! We are thrilled to see your recent experience at Ameristar Kansas City hit the mark during your stay. Come back again soon!

10/10 Excellent

susan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fun going to the casino and eating there.
Stayed 1 night in Feb 2024
Response from Chris J. on Mar 1, 2024
We love to hear it, Susan! Thank you for taking the time to share a five-star review from your recent stay at Ameristar Kansas City. Come back again soon!

8/10 Good

Elisha

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Chris J. on Mar 1, 2024
Thank you for the positive review, Elisha! We are pleased to see your stay at Ameristar Kansas City was an overall positive experience, and we hope to deliver a five-star time upon your next visit!

8/10 Good

Murray

Traveled with partner
Liked: Cleanliness
Trashy people gambling. Begging for cigarettes, following us around. Bars closed in casino.
Stayed 1 night in Feb 2024
Response from Chris J on Feb 27, 2024
Murray - Guest satisfaction is a top priority and we are disappointed to know that we did not achieve this during your recent visit. Please get in touch with us directly through our official property website so we can learn more about your experience.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice. The staff were great
Stayed 1 night in Feb 2024
Response from Chris J on Feb 27, 2024
Mark - We're thrilled to hear you enjoyed your visit to our property and we hope to welcome you back again soon for another five-star experience.

10/10 Excellent

Kayla

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet.
Stayed 1 night in Feb 2024
Response from Chris J on Feb 27, 2024
Kayla - Thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more "perfect ten" guest service very soon.

6/10 Okay

Tonja

Traveled with group
Disliked: Amenities
No microwave.
Stayed 1 night in Feb 2024
Response from Chris J on Feb 16, 2024
Tonja, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

8/10 Good

MTamanika, Newark

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
No room service despite a five day stay.
Stayed 4 nights in Feb 2024
Response from Chris J on Feb 16, 2024
Thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Becky

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved that we could stay in one place for the casino and food in the hotel. We will be staying here again when we travel back to KC. ♥️💛
Stayed 2 nights in Feb 2024
Response from Chris J on Feb 16, 2024
Becky, we are so glad you had a great experience with us. We look forward to seeing you again soon on your next trip to Kansas City!

8/10 Good

Vanessa

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This place really needs to be updated. From the carpet to the dated furniture and ancient staff. Shower floor was dirty, stained carpet, atms were down... Staff was not very friendly and avoided eye contact. Not impressed by anything here..
Stayed 1 night in Feb 2024
Response from Chris J on Feb 16, 2024
Vanessa, thank you for the rating. Our goal is to provide our guests with excellent experiences during every visit and guest feedback is very much appreciated.

10/10 Excellent

Jenny

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris J on Feb 16, 2024
Jenny, thank you for visiting us and for taking the time to share your wonderful experience with others! We look forward to welcoming you back for more five-star guest service very soon.

10/10 Excellent

Jade

Liked: Staff & service, amenities, property conditions & facilities
The shower was dirty there was a plastic shaving cover in there when I took my first shower
Stayed 1 night in Feb 2024
Response from Chris J. on Feb 9, 2024
Thank you for your review. We regret to see some aspects of your stay did not meet expectations, but we are pleased that your overall experience was a positive one. We hope to welcome you as a guest again soon!

4/10 Poor

Charlie

Traveled with family
Disliked: Amenities
Food was bad tased like it came out of a can
Stayed 2 nights in Feb 2024
Response from Chris J. on Feb 9, 2024
We regret to see your time at Ameristar Kansas City did not meet expectations. If there are further specifics to share that might help improve future visits, we encourage you to reach out via the Contact Us page on our property website.

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris J. on Feb 9, 2024
Thanks for the five stars, Steve! We value your patronage and feedback, and we are pleased to have delivered a five-star experience upon your recent stay. Looking forward to your next reservation.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Chris J. on Feb 9, 2024
We appreciate the five stars, David! Thank you for staying with us at Ameristar Kansas City and for taking the time to share positive feedback from your experience. We hope your next stay at Ameristar is just as great as your last!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice casino, much bigger than I expected
Stayed 1 night in Feb 2024
Response from Chris J. on Feb 5, 2024
Appreciate the kind words, Todd! Thanks for staying with us and for taking the time to share your experience. We look forward to your next visit to Ameristar Kansas City!

8/10 Good

Allen

Liked: Cleanliness, staff & service, property conditions & facilities
Very enjoyable stay!
Stayed 2 nights in Jan 2024
Response from Chris J. on Feb 5, 2024
We love to hear it! Thanks for taking the time to share positive feedback from your recent stay. We hope your next trip is just as great as your last!

6/10 Okay

Suzanne

Traveled with group
Disliked: Cleanliness
Scary Carpet!!
When we were going to our room we noticed the hallway carpeting had what looked like blotches of blood stains on top of the pattern in the carpet, however it turned out to be printed into the carpet. We started referring to Ameristar as the Murder Hotel! When entering our room the carpet was dirty with spilled on yuck, we didn't have enough wash cloths and the beds did not have comforters or blankets. It was not easy to get to sleep because I couldn't get warm. I expected more for the amount of $$ we spent on the room and knowing how nice the casino hotel rooms are at other casinos in the area.
Stayed 1 night in Jan 2024
Response from Chris J. on Feb 9, 2024
Thank you for your review, Suzanne. While we regret to see some aspects of your stay did not meet expectations, your comments will help us improve the experience for future guests. If there are further details we can use to help make your next stay a 10-out-of-10 experience, we encourage you to contact us via our property website.

8/10 Good

Debbie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 31, 2024
We appreciate your review, Debbie! Thank you for staying with us at Ameristar Kansas City. We hope your next trip is even better than your last!

10/10 Excellent

quanitta

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
clean and peaceful
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 31, 2024
Thank you for the kind words! We're pleased that our standard for cleanliness and a pleasant gaming atmosphere helped make your stay a five-star experience. Looking forward to your next reservation!

10/10 Excellent

Lisa

Liked: Cleanliness, property conditions & facilities
It was super nice!
Stayed 2 nights in Jan 2024
Response from Chris J. on Jan 31, 2024
That's what we like to hear, Lisa! Thank you for taking the time to share kind words from your recent stay. We hope your next visit to Ameristar Kansas City is just as great as your last!

4/10 Poor

Greg

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was average. No special service. A room with a bed. We expected a non smoking room. The room smelled of smoke so someone had smoked in the room. There was a lot of traffic pas our door and noise. Woke us up throughout the night.
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 31, 2024
Greg, we regret to see your recent experience at Ameristar Kansas City did not meet expectations. We strive to deliver comfortable and pleasant hotel conditions during every stay, and we hope to use your comments to improve future experiences. If there are further details we can use to improve the next stay, we encourage you to contact us directly via our property website.

4/10 Poor

Verified traveler

Disliked: Room comfort
Uncomfortable and super noisy bed
The mattresses have some sort of protective cover on them which is super noisy when you move at alll. It also is not very soft. I like a little white noise when I sleep so I tried to turn the fan on in the ac unit it wouldn’t allow that. It would only run in auto mode. Rough nights sleep. Heard everything in the hallway
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 31, 2024
We regret to see some aspects of your trip to Ameristar Kansas City did not meet your expectations, and we appreciate you taking the time to share comments so that we may improve the experience for future stays. Thank you again for your patronage. If there are further details we can use to help make your next stay a better one, we encourage you to contact us directly via our property website.

6/10 Okay

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 31, 2024
Thank you for staying with us at Ameristar Kansas City. We hope to deliver a five-star experience upon your next visit.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 31, 2024
We appreciate the great review! Thanks for staying with us at Ameristar Kansas City. Here's hoping your next visit is just as great as your last!

10/10 Excellent

bob

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice facility.
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 25, 2024
We appreciate the kind words, Bob! Thank you for staying with us at Ameristar Kansas City and for taking the time to share your review. We hope your next trip is just as great as your last!

10/10 Excellent

Michael

Stayed 1 night in Jan 2024
Response from Chris J. on Mar 25, 2024
Thank you for staying with us and for taking the time to share your wonderful experience with us and others! We look forward to your next reservation!

8/10 Good

Cristian, St Charles

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good and clean hotel - very comfortable stay
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 24, 2024
We appreciate the kind words, Cristian! Thank you for staying at Ameristar Kansas City. Come back again soon!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 24, 2024
We appreciate the five-stars, Timothy! Thank you for staying at Ameristar Kansas City. We are thrilled that your experience met expectations, and we can't wait to welcome you as a guest again in the future!

10/10 Excellent

Gina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 24, 2024
Thank you for staying with us, Gina, and for taking the time to share positive feedback from your recent visit to Ameristar Kansas City. We are delighted your experience was five stars, and we hope to welcome you as a guest again in the future!

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Annoyed by housekeeping
Housekeeping came knocking at 8am and then again at 10:00am. Checkout isn’t until 11am. That was pretty irritating considering we had a long night. Front desk had radio time to stop knocking before checkout.
Stayed 1 night in Jan 2024
Response from Chris J. on Jan 18, 2024
Thank you, Jennifer, for taking the time to share comments from your recent stay. We hope to use this review to improve future experiences at Ameristar Kansas City. We are pleased your overall visit was a positive one, and we hope to welcome you back in the future for an even better experience!

8/10 Good

Felicia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
The hotel was excellent there’s one person I. Guest Services I want to recognize Joyce N. She was so helpful and concerned, However what we didn’t like there were only two restaurants that were open, we were told on Mon, Tues the restaurants are closed that was a disappointment due to the fact we arrived into a snow storm and couldn’t really get out
Stayed 2 nights in Jan 2024
Response from Chris J. on Jan 18, 2024
Thank you for taking the time to share such a detailed review from your recent stay at Ameristar Kansas City. We are pleased to see the guest service helped make your visit a positive experience, and we hope to use your comments to improve future stays. Thank you again for staying at Ameristar Kansas City. Come back again soon!