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Reviews of Custom House Inn

2 out of 5
Custom House Inn
124 Duval St, Key West, FL

Reviews

8.4

Very Good

Rating 10 - Excellent. 5 out of 7 reviews" "
Rating 8 - Good. 0 out of 7 reviews" "
Rating 6 - Okay. 0 out of 7 reviews" "
Rating 4 - Poor. 2 out of 7 reviews" "
Rating 2 - Terrible. 0 out of 7 reviews" "

10/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

4/10 Poor

Chelsea

Disliked: Property conditions & facilities
Broken locks - cleaning staff waiting outside door before 10 am- very small & only soap for one individual for one night!
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Daniella Brightwild on Feb 9, 2024
Thank you!

4/10 Poor

Verified traveler

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Custom House
Should be better disclosed that there is no parking at the property...overnight parking is $50 or more. Had difficulty opening the door with the code; took about 10 tries to get it to open. Right in the middle of Duval Street, so if you want the party scene, stay here
Stayed 1 night in Jan 2024

10/10 Excellent

Maria, Pensacola

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Citrus Queen room was perfect! The location couldn't be anymore convenient! =) And the GEMs (Guest Experience Mgrs) were absolutely amazing!! They kept me informed before, during, and after my stay! They responded to my questions quickly regardless of the time of day. They provided valuable information that made my trip to Key West amazing!
Stayed 2 nights in Dec 2023
Response from Isa, Brightwild on Jan 10, 2024
Thank you for your positive feedback! We appreciate your kind words and communication with us! Come back again anytime!

10/10 Excellent

jeff

Liked: Cleanliness, room comfort
excellent location, very nice room, small but cozy. could have done without the construction at 8 am. but I understand as they are still building on. We will definitely go back.
Stayed 2 nights in Aug 2023