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Reviews of Hyatt Vacation Club at Windward Pointe, Key West

3.5 out of 5
Hyatt Vacation Club at Windward Pointe, Key West
3675 South Roosevelt Boulevard, Key West, FL

Reviews

9.4

Exceptional

Rating 10 - Excellent. 624 out of 800 reviews" "
Rating 8 - Good. 134 out of 800 reviews" "
Rating 6 - Okay. 16 out of 800 reviews" "
Rating 4 - Poor. 18 out of 800 reviews" "
Rating 2 - Terrible. 8 out of 800 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

WITOLD

Stayed 2 nights in Apr 2024

10/10 Excellent

Sandra

Traveled with group
Liked: Property conditions & facilities
Everything
Stayed 5 nights in Apr 2024

8/10 Good

Taylor

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Everything was excellent but unfortunately there were bed bugs. I was bitten over 100 times.
Stayed 4 nights in Apr 2024

8/10 Good

David, Contoocook

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Plenty of space at the pool.
Stayed 5 nights in Apr 2024

8/10 Good

Adrian, Saint Peters

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was absolutely beautiful, with lush landscaping and ample amenities, including various seating areas, hammocks, and a stunning pool. The room was impressive too, featuring a terrific ocean view, spacious layout, and a huge balcony—which became our favorite spot to relax. Its location was ideal; far enough from the crowds of the old town for tranquility, yet close enough to enjoy its charm when we chose to. There are a couple of reasons why I haven’t given a full five-star rating. Firstly, the interior decor of the units could use some refreshing as they are a bit dated and show minor signs of wear. Secondly, the resort's proximity to the airport means that occasionally, you will hear planes as they land and take off. While the sound is very loud, it's short duration and frequency did not to disturb the overall serenity of our stay. This is something to bear in mind if absolute peace is what you are looking for in a resort, but it didn't significantly detract from our wonderful experience at the resort.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 25, 2024
Thanks for the review! We're glad you loved the resort's beauty, amenities, room, and location. We agree about the decor refresh and appreciate the feedback on airplanes. We'll consider both for future improvements.

10/10 Excellent

michele

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was beautiful and had everything you could ask for.
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 25, 2024
Thank you, Michele, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Joshua

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall a good experience. Pool are was nice. Really enjoyed the gas grill area for being able to BBQ on site. Only real complaint was waiting to get hot water when showering. I would definitely stay here again.
Stayed 5 nights in Apr 2024
Response from Ryan on Apr 25, 2024
Joshua, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with ocean view and tropical ground.
Stayed 3 nights in Apr 2024
Response from Ryan on Apr 25, 2024
Thank you, Connie, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Xian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ryan on Apr 25, 2024
Thank you, Xian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Pina

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool area and dining within walking distance!
Stayed 1 night in Apr 2024
Response from Ryan on Apr 25, 2024
Thank you, Pina, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Doug, Hamilton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds!
Stayed 1 night in Feb 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Kareem

Traveled with family
Liked: Amenities
Clean and spacious
Stayed 3 nights in Dec 2023
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

8/10 Good

Bradley

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with lots to do!
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 18, 2024
Thank you for leaving a positive review with us! We greatly appreciate it.

10/10 Excellent

Dharam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Ryan on Apr 8, 2024
Thank you, Dharam, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Khrystylle

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
From the moment we arrived, we were greeted by pleasant staff who made every effort to ensure that the checkin process was seamless. The property simply beautiful, the condo spacious and view breathtaking. The property amenities made the stay worthwhile. We didn’t have to leave for anything unless we wanted to venture out for excursions or a night out on the town. We had a wonderful time and already planning our next visit. Thank you Hyatt Vacation Club at Winward Pointe, Key West for an amazing visit!
Stayed 2 nights in Apr 2024
Response from Ryan on Apr 8, 2024
Thank you, Khrystylle, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Genevir

Liked: Cleanliness, staff & service, property conditions & facilities
It has a good location
Stayed 3 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Genevir, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

2/10 Terrible

Linda

Traveled with family
Disliked: Staff & service, property conditions & facilities
I was so disappointed. No amenities zero!! Only one Place to eat and limited. Only one place to get anything To drink or coffee and it’s only open a few hours. What A waste of my money. No place to do anything it’s so Remote no food, activities, customer service, not even A proper walkway so dangerous near the highway with Kids.
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 27, 2024
We're terribly sorry to hear about your disappointment with Hyatt Vacation Club at Windward Pointe, Key West. A 1-star review is a serious concern, and we take your feedback to heart.It sounds like you were expecting more amenities and activities than we offer. Our website details our offerings, but we understand if that information wasn't clear enough. We'll be reviewing our descriptions to ensure they accurately reflect the property.

10/10 Excellent

Timur V

Stayed 3 nights in Mar 2024
Response from Ryan on Apr 8, 2024
Thank you, Timur, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

saskians, miami

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super clean very nice the pool is so nice and big
Stayed 1 night in Mar 2024
Response from Ryan on Mar 27, 2024
Thank you, Saskians, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Bin

Liked: Cleanliness, staff & service, property conditions & facilities
Nice stay
Stayed 1 night in Mar 2024
Response from Ryan on Mar 27, 2024
Thank you, Bin, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Bradley, Richmond Hill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean front view . Great stay . Close to airport and highway 1 but it’s not busy. Beautiful rooms fully appointed with kitchens and fully furnished balconies. Great pool and hot tub. Our family enjoyed!
Stayed 3 nights in Mar 2024
Response from Ryan on Mar 14, 2024
Thank you, Bradley, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

John, Wilbraham

Liked: Cleanliness, staff & service, property conditions & facilities
Like others have said this is away from ‘downtown’ which can be a blessing. Well kept property with plenty of elbow room at pool. We got a 2 bedroom unit with full kitchen; made everything easy. I’d recommend it for a family!
Stayed 4 nights in Mar 2024
Response from Ryan on Mar 14, 2024
Thank you, John, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

STEVEN

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great location!! Close to everything yet ‘away from it all’! Third time here and probably coming back!! Thanks!
Stayed 7 nights in Mar 2024
Response from Ryan on Mar 14, 2024
Thank you, Steven, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Karla

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved location Loved had washer dryer in room And tge bathtub was awesome!
Stayed 3 nights in Dec 2023
Response from Ryan on Mar 14, 2024
Thank you, Karla, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

William

Traveled with family
Liked: Amenities, property conditions & facilities
Water view
Stayed 1 night in Feb 2024
Response from Ryan on Feb 7, 2024
Thank you, William, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Jeanna

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely tucked away property, however, it is right near the airport so be prepared to hear a lot of noise from incoming/outgoing planes
Stayed 3 nights in Jan 2024
Response from Ryan on Feb 7, 2024
Jeanna, thank you for the fantastic review! We're delighted to hear that you had such a wonderful experience with us. Your kind words mean a lot, and we look forward to welcoming you back for another exceptional stay!

6/10 Okay

Katherine

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was beautiful, but the first morning we were woken up at 7 AM by the gardeners who were using loud tools to cut back the shrubs. The second day there was construction going on in the building next to us where we were not able to sit out on the patio. The property is very close to the airport so the plane noise is very loud but the view from the property was gorgeous.
Stayed 3 nights in Jan 2024
Response from Ryan on Feb 7, 2024
Hey Katherine, thanks for the review! Loved hearing you enjoyed the beautiful property & view. So sorry about the early gardening & construction noise - that's unacceptable! We're making changes to prevent this & offer quieter room options. Hope you give us another shot for a peaceful stay!

10/10 Excellent

Susan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Didnt like not havi g a shuttle to duval and downtown
Stayed 1 night in Jan 2024
Response from Ryan on Feb 7, 2024
Thank you, Susan, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Molly

Stayed 5 nights in Jan 2024
Response from Ryan on Mar 27, 2024
Thank you, Molly, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Chazton

Traveled with family
We had a great time.
Stayed 5 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Chazton, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

ryan

Stayed 2 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Ryan, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great place, comfortable beds, plenty of space.
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Susan, thank you for your amazing 8/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We (family of 4) had a great time at this resort. Friendly staff and very fresh and clean. Great location across from the ocean. Our condo was great. There is a Publix grocery a couple miles away for food and snacks. Beautiful pool.
Stayed 5 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Jennifer, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved having the space of a condo, the pool was amazing, and the onsite restaurant had great food!
Stayed 7 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Kelly, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Randall, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, pretty quiet and away from the chaos at night but close enough to Uber to the action easily.
Response from Ryan on Jan 25, 2024
Thank you, Brian, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and friendly staff. Allowed an early check in in a different room because ours wasn’t quite ready. Some airplane noise, but it seems like the whole island has lots of air traffic.
Stayed 2 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Jason, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Kazuko

Stayed 3 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, Kazuko, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities
We loved the balcony and view. Kitchen is equipped with the main items needed to prepare meals. If you would like to enjoy a meal outside of the property, there are two wonderful restaurants beside of the property. We will definitely consider this property when we return.
Stayed 3 nights in Dec 2023
Response from Ryan on Jan 25, 2024
Thank you, Tammy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Windward Pointe by Hyatt was a great stay for my wife and myself. Our suite was outstanding! The kitchen, dining area, living room and deck were spacious and well appointed. We watched the sun rise every morning from our deck. All of the staff were friendly and efficient. The pool and restaurant were also fantastic. We were a short ride from Duval Street and all the attractions. Thoroughly enjoyed the property and we will be back!
Stayed 3 nights in Jan 2024
Response from Ryan on Jan 25, 2024
Thank you, David, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Deb

Stayed 4 nights in Dec 2023
Response from Ryan on Jan 25, 2024
Thank you, Deb, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time.
Great staff, nice clean property. Airport didn’t bother us. 12 minutes to Duvall St. 10 am checkout surprised me. Only problem was comforter on the bed was not comfortable. I would return.
Stayed 4 nights in Dec 2023
Response from Ryan on Jan 25, 2024
Virginia, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Jesus

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan on Jan 2, 2024
Thank you, Jesus, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Katricka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved spending the Holiday season at this beautiful property. The concierge and front desk staff were amazingly helpful and nice and the restaurants bartender was an absolute gem, I forgot her name but she’s from Slovakia and has lived in Key West for 9 years. She has an amazing spirit and very informative. We will definitely be back to visit!!
Stayed 3 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Katricka, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

8/10 Good

Daljeet

Traveled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Daljeet, for taking the time to leaving a review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

eddy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Eddy, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future.

10/10 Excellent

Maciej

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Maciej, thank you for your amazing 10/10 review! We greatly appreciate your positive feedback, and we're here to ensure every stay with us is top-notch. If you ever have any specific comments or suggestions to share, please feel free to do so. Your satisfaction is our priority, and we look forward to serving you again soon!

10/10 Excellent

Miga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ryan on Dec 26, 2023
Thank you, Miga, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Ajay

Liked: Staff & service, property conditions & facilities
Great property and service.
Stayed 4 nights in Dec 2023
Response from Ryan on Dec 18, 2023
Thank you, Ajay, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!

10/10 Excellent

Shannon Lee

Stayed 4 nights in Dec 2023
Response from Ryan on Dec 18, 2023
Thank you, Shannon, for taking the time to leave a 5-star review! We're delighted to hear about your positive experience. If you ever wish to share more about what made your stay great, please feel free to do so. We appreciate your support and look forward to welcoming you back in the future!