Ratings based on 1,607 Verified Reviews

3.7 out of 5
75% of guests recommend
4.0 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jan 16, 2018
Great place for the laid backed hammocks, beach great food
5 out of 5
Recommended
for Everyone
by A verified traveler from new york

Great time

Posted Jan 9, 2018
Overall everything was great. Just the bathroom was little tiny. Thanks for the stay.
Comment from Hotel Management
Jan 9, 2018 by Gina, Hotel Management
Thanks! Next time we can show you some of our larger rooms.
2 out of 5
by A verified traveler from Chicago

Posted Jan 6, 2018
Pros: Pool area was nice. Staff of the attached restaurant -- Stoned Crab -- was very nice. The concierge was informed and helpful.
Cons: Rooms need to be seriously up dated. Shower barely worked -- almost couldn't adjust it between ice cold and scalding hot. Breakfast was unvaried.
Location: Not really a swimming beach -- just relaxing sand, Shuttle bus is a short ride to center of tourist area -- restaurants, bars, museums, etc.
When we got there we found there was an extra $10/person/night charge for breakfast, shuttle bus (even if you had a car and didn't use the bus), and some tax. They didn't make up the room until about 4:00 pm each day. We have stayed many times in Key West at other hotels and vacation rentals, but will not go back to the Ibis Bay.
Comment from Hotel Management
Jan 8, 2018 by Gina, Hotel Management
Nancy, Thanks for the feedback! Resort fees are mentioned before and after booking. We hope you give us a try again, we can show you other rooms we offer!
3 out of 5
by A verified traveler from Indianapolis

Shuttle service very nice benefit

Posted Jan 5, 2018
Pros: The shuttle service was the most desirable feature.
Cons: The shower was extremely small, the air conditioner was noisy & blew in my face while in bed. Trash truck daily at 5:00 AM with backup alarm was annoy
Hotel location was desirable. We visited Key West a year ago and the parking was a big issue. Ibis Bay was outside the busy downtown area but the hourly shuttle was a key factor is choosing this hotel. The location also made it easy to take advantage of activities not in the downtown area. Our hotel room was extremely small and you literally could not even turn around in the shower. The bed was adequate but between the noise from the air conditioning unit and it blowing cold air in your face while trying to sleep it was not restful. The pool area was nice and the shuttle convenience was awesome. The room was not great.
Comment from Hotel Management
Jan 8, 2018 by Gina, Hotel Management
Jill, Please let us show you some of our more spacious rooms for your next stay. Our shuttle bus is a favorite for most, glad you utilized it.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Dec 29, 2017
There is a person who works in the lobby that's supposed to help you find and reserve things to do around key West but they where no where to be found when we tried to find things to do. That's my only complaint, otherwise everything is wonderful.
Comment from Hotel Management
Jan 8, 2018 by Gina , Hotel Management
Hi Amber, It is possible she was at lunch. We are glad you enjoyed everything else!
4 out of 5
Recommended
for Everyone
by A verified traveler from Toronto

Clean and nice. Free shuttle to Key west down

Posted Dec 26, 2017
Pros: Free shuttle bus to Key west downtown.
Cons: Bath shower water pressure quite weak.
Location: 10 min drive to Key West downtown. Shopping center nearby.
Room is clean with restaurant and pool. Free shuttle bus to Key west downtown. Shopping center and bank nearby. Has parrot and turtle on display. Bath shower water pressure quite weak.
Comment from Hotel Management
Jan 8, 2018 by Gina, Hotel Management
Thanks Luke, Hope to see you next year!
4 out of 5
Recommended
for Families
by A verified traveler from Buffalo/Sarasota

Nice, interesting place

Posted Dec 23, 2017
Pros: Charming resort-style.
Cons: It would've been nice to be closer to downtown, but the free shuttle bus (and great price) more than makes up for that.
If you're looking for a brand-name kind of place, this isn't it. If you want something more unique, stay here. Our room was older, but clean. The dorm-style fridge was the nicest I've ever seen, retro-look on the outside, modern on inside. The pool is very nice, with chairs and hammocks. Our room had it's own outside sitting area, and some rooms have beach views from their outside area. The grounds have hammocks, parrots, turtles, and many amenities which we didnt have time to explore. The included breakfast was good, and there was plenty of seating. They have a free shuttle bus to a couple downtown areas, and it was always on time. Lastly, the front desk staff were very helpful (Veronica did a great job) and the concierge (Liz?) was great - what a smart addition to their staff. Definitely would stay there again, and would certainly recommend.
Comment from Hotel Management
Dec 31, 2017 by Gina , Hotel Management
Thanks for your kind words Paul! I'll let Veronica and Liz know how accommodating they were to you!
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent Hotel

Posted Dec 21, 2017
Good price, excellent restaurant, free transportation to Duval St (Key West main street), affordable beech front views, great jet ski tour leaves from docs infront of hotel. Happy with my experience here.
Comment from Hotel Management
Dec 31, 2017 by Gina , Hotel Management
Thank you!
4 out of 5
Recommended
for Everyone
by A verified traveler from Tracy, CA

On the water

Posted Dec 7, 2017
Clean, comfortable room with a peaceful water view. Prompt shuttle to town was a big plus. Friendly, helpful staff. Provided the Key West experience that I was hoping to find.
3 out of 5
Recommended
for Everyone
by A verified traveler from key west

Business trip

Posted Dec 2, 2017
Older place. Room small but clean. Internet spotty. Construction going on from Irma. Breakfast only has a couple items. Toaster needs updating.