Panoramic Double Room, 1 Bedroom, River View, Overwater | 1 bedroom, iron/ironing board, free WiFi, bed sheets
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Reviews of RafJam Bed & Breakfast

3 out of 5
RafJam Bed & Breakfast
Red Light District, Newcastle Road, Newcastle, Saint Andrew

Reviews

7.8

Good

Rating 10 - Excellent. 27 out of 67 reviews" "
Rating 8 - Good. 20 out of 67 reviews" "
Rating 6 - Okay. 12 out of 67 reviews" "
Rating 4 - Poor. 2 out of 67 reviews" "
Rating 2 - Terrible. 6 out of 67 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Locksley

Liked: Staff & service
River was good.
Stayed 2 nights in Apr 2024

10/10 Excellent

Stella

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing experience, a little piece of paradise in the middle of the Blue mountain. Not very accessible by car. Room and amenities were great (Internet, games, TV). Food was delicious (we ordered dinner and breakfast). My best experience during the full trip.
Stayed 1 night in Mar 2024

10/10 Excellent

Lynn

Liked: Cleanliness, staff & service, property conditions & facilities
What a lovely visit! Beautiful, great service, "quiet" (waterfall is loud butvthats awesome), quirky, and we loved it! The proberty has some ongoing projects so be prepared to go over the gravel pile and past construction, but beyond all that is magical. The mountain and the driveway are hard going, but that's the case in Jamaica overall, and this is no exception. Have 4 wheel drive and drive carefully, and it's all cool.
Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A unique experience!
Quiet, secluded location, beautiful surroundings, terrific food, thoughtful staff and clean facilities. The facility is being built a section at a time and has a homey, handmade feel. Rooms are named, not numbered, and are themed (the Africa Room, the M.C. Escher Room, etc.) Rooms are spacious, comfortable and imaginatively decorated. Facilities include a spacious lounge, generous outdoor seating and a full self-service bar. The property includes several footpaths, including one to a waterfall. Highly recommended. The only challenge is getting there!
Stayed 1 night in Dec 2023

6/10 Okay

Diana

Traveled with family
Liked: Cleanliness
Disliked: Amenities
The property is down a steep nearly inaccessible road right off the road entering Red Light. You need 4 wheel drive. The two guys who were here were friendly enough but overly low key. I live in JA and know the slowness of things but nothing was ready for us—no towels, no soap, after booking I was told our two bedroom room only had one bed and they could provide an air mattress. Ok but give me a discount or change the room. We waited an hour past the time we wanted dinner and there was only a small assortment of snacks —no fruit nothing. The place seems surprised to have guests. The small spring fed pool with a lovely small waterfalll, the surrounding hills and lovely flora and birds are what make this place special. The restaurant and bar are rustic and charming. It just seems that having guests is a second thought.
Stayed 1 night in Aug 2023

2/10 Terrible

sandra

Disliked: Cleanliness, staff & service, property conditions & facilities
We never arrived because it's off a horrible dirt road with latge pot holes and large rocks our car got stuck the tires kept spinning in the dirt and going no where You need a 4x4 vehicle to navigate that horrible unmantained dirt road Location is on a hill far away of St Andrew city area. Not close to anything that is mentioned on Expedia When we called Raf Jam to inform them that Expedia did not say anything about a dirt road or need for a 4x4 or tall vehicle get to Raf Jam and cancel reservations because out car got stuck. She was rude non shalant to call Expedia not her. When I tried calling Expedia customer Service listed I got recording in Jamaican saying call was a long distance. I would like a refund if possible. Very upsetting and poor experience Reason why I waited a few days before submitting this review. I am also requesting for Expedia Customer service to contact me.
Stayed 1 night in Jun 2023

10/10 Excellent

Gabrielle

Stayed 1 night in Jun 2023

10/10 Excellent

Lyneth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful lush paradise. Breakfast is amazing and delicious.
Stayed 3 nights in Apr 2023

10/10 Excellent

Garth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very good stay love the spring verses a pool met nice friendly guests owner Susan was very pleasant also
Stayed 7 nights in Apr 2023
Response from Susan on Apr 24, 2023
Hello Garth, it was a pleasure hosting you at Rafjam. and as always we ensure our guests are well taken care of.Susan

2/10 Terrible

Samantha

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very poor experience. It was very difficult to get through to the property and customer service was very poor!
Response from susan on Apr 13, 2023
Hello Samantha, i am very sorry you did not get to reach our property to stay with us because am assuming the road difficult. this road is a government road and we are working to get it fixed quickly. we can also pick you up and we have parking at the top of the road. You also cannot rate a place if you have not been there and stayed there. i am disappointed at expedia for posting this review. Hope we can welcome you again so you can have a wonderful time.

8/10 Good

Joanne

Stayed 1 night in Mar 2023

10/10 Excellent

Jason

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool, secluded place in a wonderful setting with wonderful hosts. Highlight of our trip!
Stayed 1 night in Mar 2023
Response from Susan on Mar 17, 2023
Thank you Jason, was a pleasure hosting you at Rafjam, hope to see again soon.BestSusan

8/10 Good

Audrey

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Amazing place weird people
Bad experience with susan, the owner...weird person, not doing what she said. we had to sleep in a bizar "king size" bed (two single beds with a big matelas on, hole in the middle!) with my husband and son! When i ask for an extra bed she just hin-hin me... When we check-in William said us breakfast included and when we chek out susan ask us to pay for breakfast ! In jamaica this is called hustling...bad I m very disapointed of this expérience, i came in rafjam 4 years ago and spend a great time in this amazing place but i wont come back again because of susan's attitude.
Stayed 3 nights in Feb 2023
Response from sue on Mar 7, 2023
Hello, i was expecting your review, and so let me respond. 1. you paid 109usd for 3 nights, that is through expedia. you arrived late at night when my son was checking you in, you booked Escher room for 2 persons you arrived with 4 persons in total. you cursed out my son at the reception telling him you wanted the cabin you booked, he made you talk to me over the phone where you were very rude and disrespectful. i had to leave my bed in the middle of the night, to find your booking on expedia to show you what you had booked. There were 4 of you we still did not charge for the extra 2 persons, yes you were there 4 years ago and Susan (Me) was a very nice person, still is a very nice person, but i will not allow anyone to disrespect me or my son here. if you weren't trying to extort me i would have even given you another room free. you paid 4000 jmd dollars on an expedia promotion and expect to get a room for 4 persons plus breakfast for 4 persons, lady dont come back, please we dont need these negative energy, Rafjam is home away from home and as such i take care of all my guests. respect goes both ways. You are trying to kill a great place, it wont work....people like you we can do without having. trying to tell lies to look good, its crazy. i dont need to hustle lady, you got three nights for the price of one, plus 2 additional persons added. Very unfair. Another thing is that i did not check you out, i never dealt with you from the first night, i had no conversation with you, your booking did not include breakfast and you ate every day, and the staff gave you your bill....

10/10 Excellent

Sabine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es ist wirklich ein schönes Fleckchen Erde. Es ist etwas schwierig zu finden , weil es schlecht beschildert ist. Mit einem tollen kleinen privaten Wasserfall. Einfach prima.
Stayed 1 night in Feb 2023
Response from Susan on Mar 17, 2023
Thank you for your review was nice you could stay with us.

8/10 Good

Anna

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Elisa

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Amazing place to stay! Had a great time
Stayed 1 night in Feb 2023
Response from Susan on Feb 17, 2023
Hello ElisaIt was a pleasure, hoping to see you again soon.BestSusan

8/10 Good

Tieji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2022

8/10 Good

Stacy-Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is rustic and very clean! Our stay was very tranquil and peaceful. It was a pleasure falling asleep and waking up to the sound of the nearby river. The overall surrounding is very pleasing to the eyes with vegetation and nature all around. Breakfast was good and special mention must be made of perhaps the best lemonade we have had in along while!
Stayed 1 night in Aug 2022

10/10 Excellent

Nienke

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and owner Susan go above and beyond to help you out with whatever you need. Really nice people. Nice rooms too with everything you need. The food was very delicious, you can get breakfast, lunch and dinner there. The only negative things are the road that leads up to the hotel is very, very bad. Also the shower isn't great, it's a trickle. We stayed for 3 nights but 2 is probably enough because there's not that much to do around the area and the wifi is very flaky so not ideal if you want to have a quiet spot to work online from. Other than that, great place.
Stayed 3 nights in Dec 2021

8/10 Good

Kimya

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautifully located in the mountains right next to a running stream. The staff was very pleasant and helpful. The only negative about the property which is no fault of the facility is the road that leads there is not in a good state. Thankfully, the woman who runs RafJam is the best driver on the mountain and drove out with us to guide us and make sure we got back on the main road safely.
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveler

Stayed 3 nights in Dec 2020

10/10 Excellent

Riece, New York, NY

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The whole stay was great! The property is very scenic with a river pool, waterfall and walking distance to other water bodies. There are a lot of fruit trees and the customer service was great! The owner is very flexible and will alter to food choices to your meal restrictions. Would definitely go back
Stayed 3 nights in Sep 2020

10/10 Excellent

Chalon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good .cant wait to return.
Stayed 2 nights in Jun 2020

10/10 Excellent

Tami, Jamaica

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pictures online doesn't highlight the craft and creativity that is RafJam. We love it there!
Stayed 1 night in Jan 2020
Response from Susan on Jan 29, 2020
Hello It was a pleasure having you and we are happy you love Rafjam. Susan

2/10 Terrible

Verified traveler

Stayed 1 night in Nov 2019
Response from susan on Jan 15, 2020
Not sure which guest this is, thank you for your rating. Susan

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting, friendly and helpful staff (especially the owner, Susan.) Made you feel welcome and at home. Food was ok but prices were a bit high.
Stayed 2 nights in Dec 2019
Response from susan on Dec 28, 2019
Hello Brooklyn New York, Thanks for an amazing review.. yes our food prices range from 1200jmd up to 2000jmd depending on if its fish or mutton or so.... food are very expensive in Jamaica, sorry it was a bit expensive i hope we will be able to fix this issue. Thanks for chosing Rafjam for your stay. Susan

2/10 Terrible

Andrea, Florida

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked the the wrong date in error and immediately tried to contact the hotel to amend the date but no one answered despite hrs of calling. I called Expedia to resolve but they were unable to make contact with the hotel as well. It was my understanding that the Expedia would extend a credit of 78 dollars but only did $16.00. I have never received a call or email from the property and so I cannot recommend it to anyone. I am not even sure the property truly exists.
Stayed 1 night in Sep 2019

8/10 Good

Theresa, Kingston, Jamaica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the setting...rustic. Didn't like that the cell service and wifi were so poor. To be expected though based on the location.
Stayed 1 night in Sep 2019

8/10 Good

Colin

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best place ever they welcome you like you are their family!!!!! Very special people! Thank you for taking good care of our family!!!
Stayed 1 night in Jul 2019
Response from Rafael on Jul 16, 2019
Thank you so much for staying with us and for your review. It was great having you and all the team is looking forward to welcoming you back soon!

6/10 Okay

Verified traveler

Liked: Staff & service
Stayed 1 night in Mar 2019

2/10 Terrible

Verified traveler

Stayed 1 night in Feb 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
No easy access with a regular car, long unpaved (rocky) road in the middle of the mountains. Friendly staff and beautiful nature
Stayed 3 nights in Apr 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2018

4/10 Poor

stephanie, e

Disliked: Cleanliness, staff & service, room comfort
didappointed with lack of effort
The view from the room was better than the cleanliness and staff who never answered the phone or who did not routinely cooked for you in addition to no hot water or temperature control in the rooms considering you are on top of a mountain The worst part of all was the raggedy road that wound up to the bed and breakfast that could damage the cars undercarriage

8/10 Good

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rafjam
Nice relaxing hotel in the mountains.
Thank you Dan for your feedback, appreciated. Susan

10/10 Excellent

Chris Shaw, Manchester, England

Liked: Cleanliness, staff & service, room comfort
Our stay at Rafjam Bed and Breakfast
First understand this. Rafjam Bed & Breakfast consists of two separate locations. Firstly, there is the retreat up in the Hills near Irish Town. We quickly named this our "Garden of Eden!" If you are looking for total peace and tranquility, look no further. Then there is their location down in the city, in an area called New Kingston. This location would more suite someone who wanted to explore the city of Kingston, for example. Whether up in the hills,or down in the city, the staff are patient, friendly and knowledgeable. At your request, they can put bespoke excursion packages together. The Rafjam team put one together for us. We traveled up into the Parish of Portland, through the town of Port Antonio. We went sailing on the Blue Lagoon and swimming at Frenchmans Cove. To the west of Port Antonio is the legendary Rio Grande river, where we went rafting! That particular day was a holiday in itself !
Myself and 2 of the Rafjam Team

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Nice hotel but over charge.
Nice hotel but over charge for overall. for what you pay, the breakfast can be better (only coffee, bread, juice, and fruit are included if you want eggs and bacon or something else you have to pay), the restaurant can be much better too, but you have across the street "the best in the west" is excellent and the restaurant at cocolapalm is good too if you don't want walk too fare. The room are very nice, and the bed are very clean and confortable, but internet is very slow, you will not be able to watch videos, download app,... but you can download a page and read.

6/10 Okay

Omar, Louisville

Disliked: Staff & service, property conditions & facilities
Very average experience
Non WiFi during my entire stay (my biggest disapppointment). Rooms are exorbitantly highly priced as compared to the service provided. Last stretch of the road to the place very bumpy and therefore not all cab drivers will drop you off. You will have to walk for good 15 minutes off road to reach there. Good breakfast and other meals prepared by Samantha.

2/10 Terrible

Roberta, Dennis MA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
disastrous visit
The road from the main road to the B and B had washed away yet the hotel signs pointed us to continue driving; unaware, we had a nightmare ride that nearly destroyed our car. The room we reserved had no water and the room we then stayed in had only cold water. The location is magnificent but until there is a road no one should try to approach this hotel. In addition the hotel presents itself as more comfortable than it is. The accommodations are quite bare at best. There was no management staff present but the young people onsite were friendly and tried to be as helpful as possible. When we tried to get a refund the hotel totally denied us any compensation.

10/10 Excellent

Scott, Key Largo, Florida

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Susan and her staff rock!!!
Absolutely beautiful, secluded setting tucked away in the Blue Mountains. Awesome staff.

10/10 Excellent

Eric, Boston

Liked: Cleanliness, staff & service, room comfort
Heavenly Hideaway
Very homey atmosphere, secluded and in the middle of nature; warm days and cool nights; great staff and interesting guests to chat with. Accommodations a little rustic but reasonable; only an hour from the big city but a world away.

8/10 Good

Jshap, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unique bed and breakfast tucked away in the hills.
We loved staying here. lots of character in the building, location and friendly staff. Beautiful garden with stream and waterfalls. Lots of tours and hiking on offer at reasonable prices which makes up for remote location.

10/10 Excellent

Sue, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Blue Mountain location
Gorgeous setting in a valley of the Blue Mountains. Difficult to reach but our driver, Richard, was excellent and provided lots of insights regarding the area and the country. Only stayed one night on our way back from the north coast to returning flight out of Kingston. Wished we had booked more time here to explore the area and enjoy Rafjam. Garden is stunning with lots of flora, plenty of birds, and a babbling brook. Room was clean and comfortable and had a lovely large private balcony with hammock. This is not a place for lovers of big luxury resorts. So if Montego Bay is your scene, please stay there and leave this lovely secluded oasis for the rest of us.

10/10 Excellent

Anita , UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional service
A quirky and enjoyable experience in a beautiful location. Our experience was further enhanced by the warm, friendly and helpful nature of the staff.

10/10 Excellent

Murl, New Orleans

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little piece of heaven
RafJam was awesome! The food was great, all natural, fresh, made to order. Relaxing atmosphere and I mean stress free! No problems or issues with anything. Breath-taking views, beautiful tours, excellent staff that was very helpful, down to earth, family-oriented people. I had such a great experience I didn't want to come back to America at all! Yes, it was that great! Lol! I loved it in the Blue Mountains and will come again, no doubt about it. Also take the transportation offered by the hotel because it will save you money. I made the mistake and took a taxi. It costs me over $100 to get to the hotel, so take the hotel shuttle offered.

10/10 Excellent

kirsten, ft. lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
Just what we needed to connect with real down to earth family atmosphere. I will definitely return soon. Great lovers getaway and a good healthy experience. The staff can't get any better anywhere you go trust me

8/10 Good

Doris

Liked: Cleanliness, staff & service, room comfort
Schönes B&B, schlechte Zufahrt
Das B&B ist an einer schönen, ruhigen Lage. Das Personal ist freundlich und hilfsbereit und das Essen war gut. Aber die Zufahrt ist katastrophal. Man sollte sie nicht mit einem "normalen" Auto machen, nur Vierradantrieb oder Jeep. Am besten ruft man bei der Ankunft im Redlight District an und lässt sich abholen und einen Parkplatz an der Strasse oben zeigen.
Stayed 2 nights in Mar 2023

10/10 Excellent

Romain

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place ! Susan is very nice and the b&b is just fantastic
Stayed 1 night in Feb 2023
Response from Susan on Feb 17, 2023
Thank you Romain, it was a pleasure hosting you. thank you for choosing Rafjam for your stay.BestSusan

6/10 Okay

Allan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tres agreable sejour. Le lieu est magique. Tres bien acceuillie par Suzanne. Cependant, le petit dejeuner devait etre compris dans la reservation alors que non. Il etait d'ailleurs tres cher et pas du tout copieux. Endroit magnifique mais le diner et le petit dejeuner sont tres chers.
Stayed 1 night in Feb 2023
Response from Susan on Feb 17, 2023
Hello AllanThank you for your review, it was a pleasure hosting you. breakfast was not included in your stay even though we say bed and breakfast we had a promotion that you were on and it did not include breakfast. things are a bit expensive in Jamaica.. so we work according. Thank you so much for letting me know.BestSusan