All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The manager Sharon and team were excellent and extremely knowledgeable, helpful and professional. This is definitely our new home away from home in Kingston, Jamaica.
rhondalee
Stayed 1 night in Apr 2024
Response from Sales Administrator on Apr 22, 2024
Hello Rhondalee. Thank you for your review of our property. We do appreciate your feedback. Your kind words will be passed onto the staff. We look forward to seeing you again when next you visit Kingston.
Hello Eugenia. Thank you for your review of our property. We do appreciate your feedback.
10/10 Excellent
Shernett
Apr 10, 2024
Liked: Amenities
We enjoyed our stay at the Courtleigh Hotel. Staff was friendly and the complimentary breakfast was tasty- We stayed at this hotel to attend the Jamaica Carnival and we could view the road March from the comfort of our room.
Shernett
Stayed 2 nights in Apr 2024
Response from Sales Administrator on Apr 10, 2024
Hello Shernett. Thank you for your review of our property. We do appreciate your feedback.
Let me start by saying, look somewhere else! Went for carnival and they charge me for the towel and washcloth I use to wash off the paint… MONEY HUNGRY…. Penny wise and pound foolish. For one there was no agreement of that…. Breakfast is trash…. The staff is uninterested and have a don’t care attitude. TAKE MY ADVISE DONT WASTE YOUR MONEY! How can you charge for a washcloth that has been use a million times? For one it’s water paint and it washes off. Two if you not washing these towels in bleach or a big industrial machine I’m concerned to use them.
Kayon
Stayed 4 nights in Apr 2024
Response from Sales Administrator on Apr 9, 2024
Hello Kayon. Thank you for your review of our property. We do appreciate your feedback. We are sorry to hear that your stay with us was less than positive. Your concerns have been passed onto the operations team.
Didn’t like how stuffy the room was, air vent needed to be cleaned out.
Shower did not function properly.
Pauline
Stayed 11 nights in Mar 2024
Response from Sales Administrator on Apr 1, 2024
Hello Pauline. Thank you for your review of our property. We do appreciate your feedback. We are sorry to hear that your stay with us was less than positive. Your concerns have been passed onto the operations team.
8/10 Good
Lloyd
Mar 29, 2024
Lloyd
Stayed 4 nights in Mar 2024
Response from Sales Administrator on Apr 19, 2024
Hello LLoyd. Thank you for your review of our property. We do appreciate your feedback.
Like the proximity to restaurants, park, banks, and shopping option. Room was big and spacious. Didn't like that there was construction on my floor so you would smell paint when exit the room.
Shawn
Stayed 3 nights in Mar 2024
Response from Sales Administrator on Mar 18, 2024
Hello Shawn. Thank you for your review of our property. We do appreciate your feedback. Your point raised has been passed onto the operations team.
Staff very friendly at checkin. Immediately upgraded to a suite. Only downside was not having a coffee maker in the room. Restaurant had great menu selections. Bar at poolside provided several selections of tea at our requests. Would highly recommend this place.
Valerie
Stayed 1 night in Feb 2024
Response from Sales Administrator on Mar 4, 2024
Hello Valerie. Thank you for your review of our property. We do appreciate your feedback. We look forward to having you back with us when next you visit Kingston.
This is my third stay at this hotel. This stay was as pleasurable as it was in my first two stays. In Kingston, this location meets my needs and it feels safe to walk around.
Tricia
Stayed 3 nights in Jan 2024
Response from Sales Administrator on Feb 20, 2024
Hello Tricia. Thank you for your review of our property. We do appreciate your feedback. It is always a pleasure to welcome you back with us.
I not only stayed at the property on February 8th. I also stayed on February 6th and 7th. We had a wonderful time. The staff were amazing, helpful, professional and friendly. From the managers, the front desk, housekeeping, concierge, chefs, dining room staff, everywhere went above and beyond to ensure that we had a great vacation experience.
I hope to return later this year. Thank you all.
Juliet
Stayed 1 night in Feb 2024
Response from Sales Administrator on Feb 19, 2024
Hello Juliet. Thank you for your review of our property. We do appreciate your feedback. Thank you for your kind word. The staff take pride in providing exceptional service. We do hope to serve you again when next you visit Kingston.
The Courtleigh Hotel and Suites was perfect. The staff were very friendly and also professional. They make you feel at home and went out of their way to accommodate. We had a wonderful time. The Breakfast chef Nico made to order what we wanted. The Dinner chef as well. The managers Ms. Powell and Ms. Reynolds assured our needs were met. The staff, Ms. Stephanie, Ms. Natlie, Ms. Donnett, Ms. Clardene, and all the other Staff in the dinning room, the front desk, house keeping and concierge was amazing. I will definitely return to the Courtleigh very soon. Thank you all far a memorable vacation.
Juliet
Stayed 2 nights in Feb 2024
Response from Sales Administrator on Feb 14, 2024
Hello Juliet. Thank you for your review of our property. We do appreciate your feedback. Your kind words will be passed on to the staff as they all pride themselves in providing exceptional service. We hope to see you again soon when next you visit Kingston.
10/10 Excellent
Sharon
Feb 8, 2024
Liked: Amenities
The staff was very courteous.
Sharon
Stayed 1 night in Feb 2024
Response from Sales Administrator on Feb 8, 2024
Hello Sharon. Thank you for your review of our property. We do appreciate your feedback.
Very friendly staff that are ultimately helpful in making you comfortable. Great food from Alexanders and quick in room service. Attention to detail from the lobby and restaurant up to your room adding class to your comfort.
Adam
Stayed 1 night in Feb 2024
Response from Sales Administrator on Feb 9, 2024
Hello Adam. Thank you for your review of our property. We do appreciate your feedback.
it has a nice old school British / Jamaican atmosphere...rare to find these days.
staff all super.
breakfast could have more choices and bit more quality to it
marcelo
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Marcelo. Thank you for your review of our property. We do appreciate your feedback.
This is one of the best hotels I’ve stayed at in Jamaica. Definitely worth your money. Customer Service is top-tier at this hotel and the food is delicious. I prefer this hotel over the next-door. They are very friendly and I feel extremely welcome.
Amber
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Amber. Thank you for your review of our property. We do appreciate your feedback. We are happy to hear that you enjoyed your stay and that we exceeded your expectations. We look forward to serving you again when next you visit Kingston.
The staff noted I was not feeling well and moved quickly to get me a room so I rest and recuperate. I am very grateful.
Vidia
Stayed 2 nights in Jan 2024
Response from Sales Administrator on Feb 1, 2024
Hello Vilda. Thank you for your review of our property. We do appreciate your feedback. Our staff do take pride in providing excellent service and ensuring that our guests are taken care of.
10/10 Excellent
Winnifred
Jan 3, 2024
Winnifred
Stayed 2 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Winnifred. Thank you for your review of our property. We do appreciate your feedback.
I’ve always wanted to stay at this hotel ever since a child
Leisa
Stayed 5 nights in Dec 2023
Response from Sales Administrator on Feb 1, 2024
Hello Leisa. Thank you for your review of our property. We do appreciate your feedback. We are glad that you enjoyed your stay with us and had the opportunity to experience our hospitality.