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Reviews of Inn Of Lenoir Motor Lodge

2 out of 5
Inn Of Lenoir Motor Lodge
503 Us Highway 321 Loudon, Lenoir City, TN

Reviews

7.0

Good

Rating 10 - Excellent. 46 out of 196 reviews" "
Rating 8 - Good. 64 out of 196 reviews" "
Rating 6 - Okay. 42 out of 196 reviews" "
Rating 4 - Poor. 21 out of 196 reviews" "
Rating 2 - Terrible. 23 out of 196 reviews" "

7.2/10

Cleanliness

8.0/10

Staff & service

6.4/10

Amenities

6.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

2/10 Terrible

Scott

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was filthy and gross! Definitely not what is usually on Expedia!!
Stayed 2 nights in May 2024
Response from Hotel Manager on May 10, 2024
Dear Scott,We sincerely apologize for the experience you had during your stay. It's disappointing to hear that we did not meet your expectations and that you found the hotel to be filthy and gross. We take cleanliness and guest satisfaction seriously, and we will address your concerns with our team to ensure such issues are not repeated. Your feedback is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Manager

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Hotel Manager on Apr 26, 2024
Dear Tiffany,Thank you for your excellent rating! We're delighted to hear that you had a great experience during your stay with us. If there's anything specific you enjoyed or any feedback you'd like to share, please feel free to let us know. Your feedback helps us improve and provide the best possible experience for our guests. We look forward to welcoming you back for another fantastic stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Ebony

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was in good condition.
Stayed 1 night in Apr 2024
Response from Hotel Manager on Apr 17, 2024
Dear Ebony,Thank you for your positive review! We're delighted to hear that you found our property to be in good condition. If there's anything else you enjoyed during your stay or any suggestions you have for us to make your next visit even better, please feel free to let us know. We look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Manager

10/10 Excellent

Terra

Liked: Amenities
Clean and quite
Stayed 1 night in Apr 2024
Response from joe on Apr 5, 2024
thank you for staying with us and your feedback we are looking forward to seeing you again

8/10 Good

Regina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Good hot shower. Friendly staff. Breakfast only consisted of a few granola bars. Apple juice, OJ, and coffee in the office. Would stay here again.
Stayed 1 night in Mar 2024
Response from Hotel Manager on Mar 18, 2024
Dear Regina,Thank you for your review and feedback! We're glad to hear that you appreciated our good location, hot shower, and friendly staff. We apologize that the breakfast options were limited during your stay, and we appreciate your understanding. Your feedback is valuable to us, and we'll take it into consideration to improve our offerings in the future. We're glad that, despite this, you would still consider staying with us again. We look forward to welcoming you back for another stay!Sincerely, Hotel Manager

10/10 Excellent

Don

Stayed 1 night in Mar 2024
Response from Hotel Manager. on Apr 8, 2024
Dear Guest,Thank you for the feedback. I’m so pleased that you had a great stay with us. We take real pride in this hotel and in meeting the needs of a variety of guests. I look forward to having you with us again soon. Sincerely,Hotel Manager.

10/10 Excellent

James

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Been staying here for holidays for over decade and it's the best value around.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 28, 2023
Dear Guest,Thank you for being a valued guest for over a decade and for taking the time to share your positive experience. We are delighted to have been your choice for holiday stays, and we appreciate your loyalty. It's wonderful to know that you find value in our offerings. If there's anything specific you love about your visits or if you have any suggestions for improvement, feel free to let us know. We look forward to continuing to provide you with excellent service for many more years.Sincerely,Hotel Manager

4/10 Poor

Emily

Disliked: Amenities
I noticed the price for the booking had dropped over the weekend after we checked in which is fine but for $250 the beds shouldn’t have felt like I was sleeping on rocks the pillows shouldn’t go completely flat like the floor , there was nothing about a free breakfast as advertised.. the room was cute but smelled like a thrift store when we entered .. there was only two towels for two adults .. for a last min booking it worked but definitely not worth $250 for two nights
Stayed 2 nights in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Emily,Thank you for sharing your feedback with us. We apologize for any discomfort you experienced during your stay, including issues with the beds and pillows and the absence of the advertised free breakfast. Your comments are important to us, and we are actively addressing the concerns you've raised to enhance the overall guest experience. We appreciate your understanding, and we hope to have the opportunity to provide you with a more satisfying stay in the future.Sincerely, Hotel Manager

10/10 Excellent

Beth

Business traveler
Liked: Property conditions & facilities, room comfort
The room was very clean and smelled fresh. No outside noise. The office attendants were well mannered, helpful and kind. Nice stay.
Stayed 1 night in Nov 2023
Response from Hotel Manager on Nov 21, 2023
Dear Beth,Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that your room was clean and had a fresh smell, providing a quiet and comfortable environment. It's great to know that the office attendants were well-mannered, helpful, and kind. We appreciate your positive feedback, and we hope to welcome you back for another nice stay in the future!Sincerely, Hotel Manager

10/10 Excellent

john

Nice
Stayed 2 nights in Oct 2023
Response from Hotel Manager on Oct 18, 2023
Dear Guest,Thank you for taking the time to leave a review. We're glad to hear that you had a nice experience during your stay. Your feedback is important to us, and we hope to have the pleasure of welcoming you back for another enjoyable visit.Sincerely,Hotel Manager

10/10 Excellent

Vanessa

Stayed 1 night in Sep 2023
Response from Hotel Manager on Oct 2, 2023
Dear Vanessa,It is a great pleasure to see 10/10-star reviews. I hope you had an awesome and marvelous stay. The rating has overwhelmed our team. It is an honor to host guests like you. I look forward to seeing you again soon.Sincerely,Hotel Manager

8/10 Good

Kara

Stayed 1 night in Aug 2023
Response from joe on Sep 21, 2023
thank you for staying with us and your feedback and we are looking forward to see you again

10/10 Excellent

Ken

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
It's quiet, fairly cheap, clean,close to a Big Lot a Subway and several burger joints.
Stayed 1 night in Aug 2023
Response from Hotel Manager on Aug 31, 2023
Dear Ken,Thank you for your feedback. I’m so pleased that you found us a clean and pleasant place to stay and that our amenities were to your liking. We take real pride in this hotel and in serving guests like you, and I’m extremely happy that you had such a pleasant stay. We look forward to having you with us again soon.Sincerely,Hotel Manager

8/10 Good

Branden

Traveled with partner
Liked: Staff & service
N/a
Stayed 2 nights in Jul 2023
Response from joe on Jul 12, 2023
thank you for staying with us and we are looking forward to see you again

6/10 Okay

clint

Liked: Staff & service
Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 27, 2023
Dear clint,Thank you for the review and rating of 3 out of 5. Kindly give us some opinions, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. Hope you will visit us again soon. Sincerely, Hotel Manager

8/10 Good

John

Stayed 2 nights in Jun 2023
Response from Hotel Manager on Jun 6, 2023
Dear John, Thank you for taking your valuable time to leave a rating for your stay at our hotel. If you can think of anything to raise our guest satisfaction score from 8 to 10, please be sure to let us know. We appreciate your business. We look forward to seeing you again soon! Sincerely, Hotel Manager

4/10 Poor

Donald, Bad Axe

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Would not recommend this place to anyone. Upon entering this room (155) it smelled musty. Room was light all night. (Curtain to far from the window) no breakfast was available, your site said breakfast was available for free. There was granola bars and coffee, juice. But that was the breakfast they provided. In general the place was in need of some sort of upkeep.
Stayed 1 night in Mar 2023
Response from joe on Mar 30, 2023
sorry for the trouble during your stay and we will send this issue to the management and maintenance department and thank you for your stay the hotel

10/10 Excellent

Bree

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice friendly and clean
Stayed 2 nights in Feb 2023
Response from joe on Feb 24, 2023
thank you for staying with us and we are looking forward to see you

4/10 Poor

Stephanie

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It was pretty rough on cleanliness. Thankfully the sheets seemed clean and the toilet seemed clean. The ceilings had yellow stains, the bathroom floor was dirty. The whole room could stand a renovation. I couldn’t see the sink because the light wasn’t working. The place was quiet and it was enough for me to have a place to rest on my trip but I wouldn’t go back.
Stayed 1 night in Nov 2022
Response from joe on Nov 20, 2022
I am very sorry for the trouble during your stay and we will send this issue to the maintenance department to fix it

8/10 Good

Carter

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2022
Response from joe on Oct 15, 2022
thank you for staying with us and and thank you for your feedback and we are looking forward to see you again

10/10 Excellent

Della

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Affordable
Clean, comfortable, quiet
Stayed 1 night in Aug 2022
Response from joe on Oct 14, 2022
thank you for staying with us and we are looking forward to see you again

2/10 Terrible

RON

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Bugs in the bathroom tub forgot pillows came back and we’re gone Desk person could care less about this.
Stayed 7 nights in Jun 2022
Response from Sue on Jun 19, 2022
Thank You for staying with us for 7 days. We wish you had brought any issues concerning your stay to the Front Desk. We would have gladly taken care of any problems. Our Pest control treats our property regularly. It is uncommon we have such complaints. We appreciate your business. We are apologize about the misplacement of your personal items. Our Staff is instructed to turn in any items that are left. Your items were not found in the room. Thank You

8/10 Good

Heather

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Basic room but service was so-so
This is the second year we've stayed here, so we knew to expect a no-frillsn budget motel. The location is very convenient for the lake and the supermarket. This time, however, service was lacking. We arrived at 4 p.m. to checked in, and the receptionist and a housekeeper were more interested in gossiping than serving customers. Then when we got to our room it wasn't ready, and rather than apologize and give an estimate of when the room would be ready, the housekeeper was talking on her phone. I asked the receptionist for another room and was told I'd just have to wait, they were busy. Might try another accommodation when we're in town next year.
Stayed 2 nights in Jun 2022
Response from joe on Jun 9, 2022
sorry for the trouble and next time it will be not happen like this and thanks for staying with us

8/10 Good

Ron

Business traveler
Disliked: Amenities, property conditions & facilities
Was listed as breakfast included, was explained that there would be a limited breakfast. Fact is they provide zero breakfast and is totally misleading in their advertising. All should be aware!
Stayed 1 night in May 2022
Response from joe on Jun 11, 2022
thanks for staying with us and thanks for your feedback sorry for the issue what you had it and we are going to mention this issue to the management

8/10 Good

Brooke

Stayed 1 night in Apr 2022

2/10 Terrible

Gregory

Stayed 1 night in Mar 2022

8/10 Good

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, clean hotel. Very small toilets but clean rooms.
Stayed 1 night in Jan 2022
Response from susan on Jan 26, 2022
thank you for your feedback and thank you for staying with us and we are looking forward to see you again thanks

4/10 Poor

Howard

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Dec 2021
Response from JAY on Jan 24, 2022
Thank You For Staying With Us!

4/10 Poor

Alina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Way over priced.
Room smelled funny. Very plain and uncomfortable feel. Way over priced.
Stayed 1 night in Nov 2021
Response from susan on Nov 19, 2021
thank you for your stay and we will send it to management this issue

8/10 Good

Karen, Grove City

Liked: Staff & service
Great staff, semi safe area, Excellent mattress, stained but clean linen, Excellent water pressure in bathroom. Shows much ware but is super clean.
Stayed 1 night in Nov 2021
Response from jackie on Nov 19, 2021
thank you for staying with us and we are looking forward to see you again

6/10 Okay

Michael

Liked: Cleanliness, room comfort
OK for overnight when traveling.
There were some problems. Only one towel for 2 people. Fan in bathroom did not work. Entrance door was difficult to close. Shampoo and conditioner were in difficult to open packets. Beds were high but comfortable. Pillows were good. Plenty of hot water.
Stayed 1 night in Nov 2021
Response from jackie on Nov 11, 2021
thank you for staying with us and we are going to send this massage to management and housekeeping department and resolve this issue

10/10 Excellent

sheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the cleanliness and old feel of the property. It was quiet even though it was pretty full. Very very nice front desk worker at night and day!
Stayed 1 night in Oct 2021
Response from jackie on Nov 1, 2021
thank you for staying with us and we are looking forward to see you again

2/10 Terrible

Jim

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room smelled like an old gas station men's room...urine in the old carpet
Stayed 1 night in Sep 2021
Response from jackie on Oct 1, 2021
I am very sorry about your room is not clean but if it is like this you can complained to the motel office and this issue we can take to the management and try to resolve this matter same time and we will address this issue to management and housekeeping department and we are very sorry again

10/10 Excellent

Anthony

Stayed 1 night in Sep 2021
Response from jackie on Sep 24, 2021
thanks for staying with us and thanks for your feedback and we are looking forward to see you again

6/10 Okay

Verified traveler

Traveled with family
It was just a place to sleep
Stayed 7 nights in Aug 2021
Response from jackie on Aug 19, 2021
thank you for staying with us and we are looking forward to see you again

6/10 Okay

Tammy

Liked: Staff & service
Disliked: Property conditions & facilities
Very friendly check in. Room needs help.
Stayed 1 night in Aug 2021
Response from jackie on Aug 9, 2021
thanks for staying with us and we are looking forward to see you again

4/10 Poor

Ragene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2021
Response from jackie on Sep 16, 2021
thank you for staying with us and your feedback

2/10 Terrible

Verified traveler

Traveled with family
A room was reserved with my card I didn't stay there and they still took almost $80.00 any way without taking to me to make sure I was coming
Stayed 1 night in Jul 2021
Response from jackie on Aug 1, 2021
first thing you made reservation and you never did cancel and we had busy week and if you do not come we have to charge you NO SHOW charge

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This was good for the price. I don't expect a large amount of amenities for an inexpensive motel. My room was quiet and comfortable and the staff was nice. They put new light bulbs in very fast after I told them about it. If you want fancy, this is not for you, but for a basic stay it is a good option.
Stayed 4 nights in Jul 2021
Response from jay on Jul 12, 2021
thank you for staying with us and thanks for your feedback and we are looking forward to see you again

8/10 Good

Rick

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay at
No frills nice place and the staff was great
Stayed 1 night in Jul 2021
Response from jackie on Jul 6, 2021
thank you for staying with us and we are looking forward to see you again

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
For the price it was probably better than expected. Didn’t experience any of the negative things mentioned elsewhere.
Stayed 1 night in Jun 2021
Response from jackie on Jun 30, 2021
thank you for staying with us and your feedback and we are looking forward to see you again

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Very nice with the exception of baby flies coming from sink when water is turned on.
Stayed 1 night in Jun 2021
Response from susan on Jun 22, 2021
first thing I am very sorry about the problem and we are going to address this matter to management and we are highly appreciate for your feedback and we are looking forward to see you again thanks again

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Dark room, no lamp by the bed for bedside reading, small tv (although it worked) limited choices in the vending machine (which only took quarters, which I didn't have) far away from the interstate. Not a very nice room.
Stayed 1 night in Jun 2021
Response from jackie on Jun 20, 2021
first of all sorry for the trouble about lights but we have new types of wall mount LED lights and vending machines do not sell all kind of stuff and it is not operated by hotels and thanks for your stay

8/10 Good

Heather

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean, bathroom was clean. Fridge and microwave in room. A good value basic motel. Will use again.
Stayed 2 nights in Jun 2021
Response from jackie on Jun 8, 2021
thank you for staying with us and thank you for your feedback and we are looking forward to see you again

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
The dude that works there is rude as hell and doesn’t look clean
Stayed 1 night in May 2021
Response from susan on Jun 2, 2021
I am very sorry for the problem about the clerk in the office and we will address this matter to the management and thank you for the staying with us

2/10 Terrible

jason

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from susan on Jun 2, 2021
thank you for the staying with us and your feedback and please let us know how we improve the service at our motel

8/10 Good

Verified traveler

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The toilet runs an we fixed the chain in the back of the toilet bowel. But other then that it was a great stay
Stayed 1 night in May 2021
Response from jackie on May 29, 2021
thanks for your feedback and staying with us and we are looking forward to see you again

8/10 Good

Verified traveler

Stayed 1 night in May 2021
Response from jay on May 25, 2021
thank you for staying with us and we are looking forward to see you again

8/10 Good

Gregory

Liked: Cleanliness, property conditions & facilities, room comfort
Not bad
Older place nothing fancy. Quite overall pretty clean and comfortable. Additional $20 pet fee (1/3 of what the room itself was thought was a bit high)
Stayed 1 night in Apr 2021
Response from jackie on May 1, 2021
thank you for staying with us and your feedback and we are looking forward to see you again

6/10 Okay

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
I liked the newer modern fixtures on the interior, however it seemed like it was meant as a distraction from the stains and naturally occuring deterioation and wear and tear of the room and bedding. It was okay, i definitely recommend bringing u
Stayed 2 nights in Apr 2021
Response from jackie on May 1, 2021
thank you for your feedback and staying with us and we are looking forward to see you again