The grounds of Halii Kai were lovely. The pool was beautiful but sooooo busy, and the hot tub, was crammed with kids every time we attempted to use it. With Covid numbers on the rise we just weren't comfortable at the pool area. Grounds staff never once gave a smile when we said hello passing them unlike the Hilton property across the street. Checkin staff were nice but unhelpful when we asked for help to book covid tests when a couple of our family members felt ill. That was really disappointing. We figured it out on our own with the help of other locals thankfully. The unit itself was okay. 3H's furniture wasn't very comfortable. Outdoor cushions dirty and one was missing. There was a broken plant on the patio which honestly should have just been thrown out. One of the beds was very uncomfortable and the air conditioning was really unbalanced between the bedrooms leaving one room freezing and others warm no matter how we tried adjusting. Linens were limited considering we were there for two weeks and were told they weren't offering any housekeeping to provide fresh towels and bedding. We had to spend our vacation laudering what we had...one dish cloth, three tea towels for six people, and one bath towel each. Dryer was not very efficient. We stayed at the Hilton across the road a few weeks prior for two weeks and they offered housekeeping twice a week and they replenished sheets and towels if you wanted plus shampoo, soap, etc. Disappointed overall.