Lodging near Koolunga Native Reserve, Ferntree Gully

"Dylan was lovely so no concerns with the check in process and being looked after. However the room we were given was poor. Things we noticed, acknowledging there’s works outside (but not in the room were: - Cracked balcony window. - No remote control for the TV and thus only way to turn it off/on was at the wall. - Cold shower. - Grimy kitchen table. - Random bowl of sugar lollies left on top of the fridge. - Old food left in oven. - Did not get the OneKeyReward referenced in the Expedia booking. Certainly did not feel like the 4.5 star hotel it is listed on for Expedia."

"Nice clean property. Walking distance to pub great food."

"Hotel is dated but was clean and staff were friendly. Not much in the way of amenities so can’t say anything about that. The food in the restaurant was very good!"

"Was very pleasantly surprised by the size of the room and the overall quality of amenities and extras. Thanks for making our stay special."

"We recently stayed with Valley Ranges Getaways and unfortunately had a mixed experience.Toward the end of our stay, we discovered water leaking through a ceiling downlight into the living room. This was quite concerning given it involved water coming through an electrical fixture, and it impacted our ability to use the main living area comfortably. We have photo and video evidence of this.We reported the issue after checkout and were disappointed that no compensation was offered. While we understand the host suggested it may have been due to heavy rainfall, we believe properties should still be maintained in a condition that is safe and fit for guests.To be fair, we did receive a noise complaint during our stay, which I take responsibility for. However, I don’t believe that should override a legitimate maintenance and safety issue.Overall, while the location and property have potential, the way this situation was handled left us feeling that guest concerns weren’t taken seriously."

"The property needs a lot of general maintenance. The garden is not very dog or child friendly.very "

"Having own laundry service was perfect! Room was quiet even while being on a main road. Pool was perfect, we utilised the steam and sauna rooms. Everything was great!"

"Fantastic retreat, the Yurt is in a lovely location, hosts have thought of everything with real ease for arrival/check-in and using amenities during the stay."

"Gorgeous cottage, clean and delightfully decorated. We were lucky to have beutiful weather but the fireplace would be fabulous in winter."